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BEST WESTERN PLUS Ottawa City Centre

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#33 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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BEST WESTERN PLUS Ottawa City Centre
BEST WESTERN PLUS Ottawa City Centre
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486 Reviews from our TripAdvisor Community

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Showing 456: English reviews
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Combermere, Canada
Reviewed 3 days ago NEW

Very convenient location. Staff very friendly and helpful. close to shops and food locations. Taxi service very good. Diner across the street very good. Room got upgraded to a suite which was nice, as we had dinner in our room due to snow storm.

Review collected in partnership with Best Western
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Helpful?
Thank HLKrueger
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello HLKrueger. Thank you for the kind words that you shared regarding your recent stay at the Best Western Plus Ottawa City Centre. It is great that you enjoyed your stay and I look forward to sharing your review with our team including the Cafe 1274. We hope to see you again in the near future. Best Regards, Darren

London, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 14 November 2016

I am a bit confused by the 'average' comments by other reviewers. Although the building may be dated in appearance, they maintain it very well. The staff are amazing, especially Shelley at the front desk, she was extremely nice and went out of her way to help us. The maintenance staff and cleaning staff were all very friendly. And the...

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Helpful?
1Thank OuizeeB
About Hotel's Favourite Review
BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Thank you for the excellent review OuizeeB. We greatly appreciate that you took the time to share your experience of the Best Western Plus Ottawa City Centre. You definitely highlighted many of our greatest attributes in detailing why you stay with us. The cleanliness of our guestrooms being in excellent working order is our main focus with our amazing staff....

Ontario, Canada
Reviewed 1 week ago NEW

The week before I booked the hotel, I requested an "Upper" room. Upon arrival they gave me the 2nd floor. They didn't apologize, they didn't call me to tell me that they couldn't honour my request (which I then would have booked another hotel). Also, I've been in many hotels where the sound from the hallway is minimal. Why can't...

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Helpful?
Thank CanuckW0rldTraveller
BWPOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello CanuckW0rldTraveller. Thank you for choosing to stay with us while in Ottawa. Our team strives to go above and beyond with every single guest that we encounter. Starting from the moment of reservation, your arrival, while you are with us, and even beyond your departure. That is the main reason I love responding to each guest review, be it...

Camden, Maine
Reviewed 1 week ago

Room and bath were spacious and clean. At first the lack of carpeting felt a little disconcerting but I appreciate that the wood floor contributes to cleanliness. Our squeaky bath door hinges were fixed as soon as we called. We arrived shortly after the restaurant closed at 10 PM but the restaurant kindly made sandwiches and sent them to our...

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Helpful?
Thank safari_qn
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day safari_qn. Thank you for the great comments and review about your recent stay at the Best Western Plus Ottawa City Centre. I look forward to sharing them with our entire team especially the Cafe 1274 restaurant. We hope to see you again soon should you need a place to stay in Ottawa. With best regards, Darren

Reviewed 2 weeks ago via mobile

I had the pleasure of staying at the Best Western Plus for 4 months. The rooms were always clean and the service was extremely professional. During my stay, I was always greeted with friendly smiles. Darren, the General Manager, Stephanie and all of the other staff at the front desk were personable and genuinely care about their guests. I looked...

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Helpful?
Thank Keri S
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

It is so great to hear from you Keri S. Thank you for taking the time to review your experience with us over the past few months. We greatly appreciate you choosing to come back and stay with us every week while in Ottawa. Our team is still fondly talking about you and we look forward to the next time...

Sarnia, Ont
Reviewed 2 weeks ago

My wife and I were very late checking into the hotel (3:00AM) 2017/03/04 The women on the desk was very helpful and accommodating, due to the fact we had just sent 16 hour at the Ottawa Civic hospital for test. She relocated us to the ground floor, near the front desk and door, arranged a later check out time so...

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Helpful?
Thank simplestuff
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day simplestuff. (Great profile name!) Thank you for the positive review for your recent stay with us. We really appreciate your great comments. We hope to see you again in the near future. With best regards, Darren

Burlington, Canada
Reviewed 3 weeks ago

When booking I told them they tried to get me to join their rewards plan and I declined and I asked them to ensure my personal information was not used for marketing in any way. At the end of the check-in process, they told me they had already logged my points on my new rewards account and gave me a...

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Helpful?
Thank 20,140,219
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello 20140219. Thank you for advising us of your experience with the Best Western Rewards plan. Protecting your personal information is a priority for us. I would like to discuss with you the details of how you were enrolled in the plan as you clearly stated that you declined this option. Please contact me directly at the hotel at your...

Toronto, Canada
Reviewed 3 weeks ago

When first arriving at this hotel and coming in via the back way - you may have second thoughts. After arriving you go wow - Super front desk personnel's - very helpful and knowledgeable in providing what you need. The hotel wouldn't be what it is without Andrew to guide you whatever is needed. Would I stay there again ?...

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Helpful?
Thank DC972
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Hello DC972. Thank you for the excellent review of your recent stay at the Best Western Plus Ottawa City Centre. We greatly appreciate that you chose to stay with us while visiting Ottawa. I will be certain to share your comments Andrew. We look forward to hosting you again in the near future. Warmest regards, Darren

Ottawa
Reviewed 3 weeks ago

The room was very large with imitation wood tile. It had amongst other things a coffee pot, cable tv, fridge, a phone and a king sized bed. The bed was quite comfortable. One sides of the closet pole was coming unscrewed and the bathroom tap leaked whenever it was turned on. The hotel is conveniently located, across the street is...

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Helpful?
Thank gdl_8
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day gdl_8. Thank you for taking the time to review your recent stay with us. It is great to hear that you thought the bed was comfortable. I welcome the opportunity to discuss your comments on how we can move towards seeing better days. It is valuable feedback from our guests that will allow us to meet and exceed...

Kahnawake, Canada
Reviewed 3 weeks ago via mobile

My family planned a mini-March break getaway to go visit Ottawa so I searched all over the web and made several calls and this is the best decent big-name I could find at a great rate! We didn't mind the 10 min. drive to downtown Ottawa one bit. The minute we walked in Sherry at the desk was very polite,...

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Helpful?
Thank sako99
Darren R, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Good day sako99. Wow! Thank you for the great review and speaking so highly about the Best Western Plus Ottawa City Centre and our team. I have already printed this review and posted it for the entire team to see. I have personally thanked Sherry for her great service. We look forward to hosting you in the near future. With...

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Two Queen Kitchenette Suite (45)
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Two Queen Room with Pullout Couch (32)

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Our Ottawa accommodations are comfortable, tastefully-decorated and complete with just the kind of convenient in-room amenities we know our guests deserve. All of our rooms feature pillow top mattresses, free wireless internet and 48 inch flat-panel Smart TVs. Every room is also outfitted with easy to use climate control (heat and air-conditioning) and stocked with a fridge and microwave. In addition, you'll enjoy important, everyday items like an iron and hair dryer, an ergonomic workspace, and domestic comforts like a coffee/tea maker. Choose a room to suit your needs and budget and book with us today! ... more   less 

Additional Information about BEST WESTERN PLUS Ottawa City Centre

Address: 1274 Carling Ave, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)
Region: Canada > Ontario > Ottawa
Price Range: $121 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Ottawa City Centre 3.5*
Number of rooms: 121
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Best Western, Priceline, Agoda and Despegar.com so you can book your BEST WESTERN PLUS Ottawa City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Ottawa
Ottawa Best Western
BEST WESTERN PLUS Ottawa City Centre Ontario
Hotel Style:
#7 Green Hotel in Ottawa
#18 Family Hotel in Ottawa
#24 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Ottawa City Centre staff and other travellers.
7 questions
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Questions? Get answers from BEST WESTERN PLUS Ottawa City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel.”
 of 5 bubbles CanuckW0rldTraveller, 21 Mar 2017 | Read review
“If you ask for a single queen bed you get the smallest room in the hotel”
 of 5 bubbles 20140219, 6 Mar 2017 | Read review
“Back rooms are closer to parking.”
 of 5 bubbles gdl_8, 2 Mar 2017 | Read review
“Apparently the new renovated suites are the best!”
 of 5 bubbles Traveler19912017, 25 Feb 2017 | Read review
“We had a room on the ground floor and it was very quiet”
 of 5 bubbles drountree, 3 Jan 2017 | Read review
5 of 5