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Fairmont Chateau Laurier

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#17 of 67 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Fairmont Chateau Laurier
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2,651 Reviews from our TripAdvisor Community

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There are newer reviews for Fairmont Chateau Laurier
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Showing 2,358: English reviews
Barrie, Ontario
Reviewed 30 November 2015

Friends of ours met us here for brunch. I sat in their massive lobby while my husband parked and soaked in the luxurious surroundings. The buffet tables had a huge selection of cold and hot food. The dessert table had a large dedicated fable. Our server, Tracey, was delightful and very attentive. We never felt rushed. I would love to...

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Helpful?
Thank Suzysews
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We are delighted that Brunch was so enjoyable and we do hope we have the privilege of welcoming you back one day soon! Sincerely, Claude J. Sauvé General Manager

Rochester
Reviewed 29 November 2015

The staff was very helpful and polite. Room was furnished beautifully with very comfortable beds. I used self-serving and it was very convenient. Location to the NAC (where I attended a concert) and Byway Market was excellent! Great place to stay!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Marie V
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Marie, We are delighted that your stay in Ottawa’s Castle was a memorable one and we hope to welcome you back soon! Sincerely, Claude J. Sauvé General Manager

Bracebridge, Canada
Reviewed 29 November 2015 via mobile

Hotel is in a great location. The arrival experience was welcoming with bellman David Jackson. Not sure who checked us in (no name badge) and didn't introduce herself. Room was comfortable and well maintained. Our first night we came back from dinner and relaxed at the bar listening to the pianist; wonderful finish to the evening. Tonight's experience for a...

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Helpful?
1Thank Danny J
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Danny, I regret that we failed to meet your expectations on this occasion. Your experience is certainly not typical of the high level of service that we are known for. I do hope you allow us another opportunity to regain your trust and loyalty. Sincerely, Claude J. Sauvé General Manager

Ottawa, Canada
Reviewed 29 November 2015

The hotel is very nice and rooms are beautiful. Hotel part is spatacular and with a lot of character very nice hotel but we went for a drink one night and I ordered a chocolate milk and my dad ordered a gin and tonic first instead of toxnic she gave him sparkling water and took 20 minutes to bring it....

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Helpful?
Thank SPJ1015
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We regret not meeting your expectations on this occasion. I do hope you return one day and allow us to show you the true level of hospitality that we are known for. Sincerely, Claude J. Sauvé General Manager

Cornwall, Canada
Reviewed 27 November 2015

Recently stayed at the Chateau Laurier in heart of Ottawa for meeting/business purposes. It is always a pleasure staying at one of the oldest hotels in Canada. So much history and beauty in this hotel. The food was supreme and service excellent. My only diSappointment is that the Christmas decorations were not yet displayed.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank dlg22014
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We are delighted that your stay in Ottawa’s Castle was a memorable one. The Holiday decorations were installed the weekend of November 28 and regret that you missed them! Hopefully you can return soon! Sincerely, Claude J. Sauvé General Manager

Truro, Canada
Reviewed 26 November 2015

Excellent experience at the Chateau Laurier in Ottawa. Very close to the Canada Government buildings and the Rideau canal. I very special piece of Canadian history. If you can afford to stay, I would recommend it.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Chris L
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Chris, We are extremely proud of our rich Canadian history and heritage. Thank you for sharing your thoughts with others on Trip Advisor. Sincerely, Claude J. Sauvé General Manager

Regina
Reviewed 22 November 2015

Fairmont Chateau Laurier is the best hotel in Ottawa not only for service, location, friendliness of staff, quality of rooms, but also for offering gluten free meal options. I have stayed at many hotels, but this hotel offers quality gluten free choices in Wilfrid's, Zoe's Lounge, plus Room Service. They are extremely careful with meal preparation and I have never...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank jackiemT8520WG
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Jackie, Lifestyle Cuisine Plus was created because we believe that your well-being should never be compromised and nutritional preferences of each guest should be honored, even while they travel. We look forward to seeing you again soon! Sincerely, Claude J. Sauvé General Manager

Toronto, Canada
Reviewed 21 November 2015

Have stayed at the Chateau Laurier a number of times in the past, always a great experience, but this week they went the extra mile. During our two night stay, we had some challenges with the internet and since I needed a hard wire connection (i.e., security work requirement, no wifi), after several attempts to try to rectify the problem,...

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Helpful?
Thank James L
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear James, We value your loyalty and patronage and look forward to welcoming you back! Sincerely, Claude J. Sauvé General Manager

Guelph
Reviewed 21 November 2015

We were treated very well, staff were very attentive, called us by name. Room and room service were beyond our expectations. Highly recommend staying here. It is very close to the Rideau Ctr and the By ward market and also the Parliament Buildings.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank 625donaldh
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you back one day soon! Sincerely, Claude J. Sauvé General Manager

Montreal, Canada
Reviewed 20 November 2015

Beautiful grand hotel with friendly staff and excellent food. I stayed 2 nights for an all day conference. Breakfast, snacks, and lunch provided in our conference room were excellent. And the dinner was supberb!

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Mila P
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Mila, We are delighted that your stay in Ottawa’s Castle was a memorable one. We look forward to seeing you again one day soon! Sincerely, Claude J. Sauvé General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Zoe's Lounge
Zoe's Lounge
Cuisines: Canadian, Contemporary
La Terrasse
La Terrasse
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Reflecting the confidence, dignity and style of Ottawa, Fairmont Chateau Laurier stands as a testament to this dynamic, thriving city. Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is a magnificent limestone edifice with turrets and masonry reminiscent of a French chateau. ... more   less 

Additional Information about Fairmont Chateau Laurier

Address: 1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada
Region: Canada > Ontario > Ottawa
Price Range: $216 - $553 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fairmont Chateau Laurier 4*
Number of rooms: 429
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Fairmont Hotels, Despegar.com, Travelocity, Hotels.com and Jetsetter so you can book your Fairmont Chateau Laurier reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Hotel Ottawa
Fairmont Hotel Chateau Laurier
Fairmont Ottawa
Ottawa Fairmont
Fairmont Chateau Laurier Ottawa, Ontario
Hotel Style:
#5 Romantic Hotel in Ottawa
#5 Luxury Hotel in Ottawa
#5 Green Hotel in Ottawa
#12 Business Hotel in Ottawa
#12 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Chateau Laurier staff and other travellers.
13 questions
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Questions? Get answers from Fairmont Chateau Laurier staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Be sure to look for special deals. It is often possible to find good packages that bring the room rates down.”
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5 of 5