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Courtyard Ottawa Downtown

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#22 of 67 Hotels in Ottawa
Certificate of Excellence
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Courtyard Ottawa Downtown
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840 Reviews from our TripAdvisor Community

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Cumbria, United Kingdom
Reviewed 2 weeks ago via mobile

I stayed at the courtyard for two nights, and was part of a team who hosted an IT security conference. We used the conference room facilities and I stayed in the hotel. I'll break down the review by conference room facilities and the overnight accommodation. Conference room The facilities were very good. Clean, lots of space and great projector screen....

Thank Neil K
Reviewed 2 weeks ago via mobile

Average hotel, exactly what you would expect from the web site. Some mildew and dirt in the bathroom. The staff however we're fantastic. The staff was very friendly and accommodating. Chelsea at the front desk was especially helpful to make sure my daughter had a fantastic time and showed genuine interest in her.

Thank Louise L
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Louise L, Thank you for sharing your honest feedback with the TripAdvisor community! First and foremost, I apologize that your bathroom was not cleaned properly prior to your stay. Cleanliness is our highest priority and I will make sure to share your feedback with our housekeeping team to ensure that this does not happen again. I am, however, thrilled to...

Reviewed 2 weeks ago via mobile

I arrived at the hotel feeling tired and a tad cranky after a white knuckle two hour drive. Was relieved to see a front desk person free. The nice lady started the registration process which was subsequently interrupted by the phone six times. Although I was irked, I realized it wasn't her choice and that it was new policy. Sure...

Thank Jeremy m
Nancy C, General Manager at Courtyard Ottawa Downtown, responded to this review

Dear Jeremy m, I appreciate you taking the time to write a review about your recent stay with us. I sincerely apologize for the numerous call our Associate had to take while checking you in. I can certainly understand your frustration after a long drive. I am curious to know when you arrived and around what time as we always...

Ottawa, Canada
Reviewed 3 weeks ago

Stayed here for two nights during a hockey tournament. The hotel is located smack in the middle of the Byward Market, which is one of Ottawa's main shopping and nightlife attractions. There's a parking fee of $18 CAD a night--no free options in the area. The room was comfortable and clean. The bed was really nice, almost like it was...

Thank Ethanpoo
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you Ethanpoo for taking the time to review your stay with us! We're so happy to hear that you enjoyed our central location and our staff service! There is a lot to see and do in the area so don't hesitate to ask our associates for recommendations. They're always ready to help! We hope to see you again soon...

Riverview, Canada
Reviewed 19 March 2017

This hotel is in the heart of the market, and walking distance to any attraction or business event you may be attending. Staff there are amazingly helpful, I have never had a bad expereience there. Rooms are always clean and comfortable.

Thank Luvsalaugh
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you so much for your kind words Luvsalaugh! We're so glad to hear that you enjoyed your stay with us. Friendly staff and clean rooms are an essential part of a good hotel stay so we're happy we met your expectations! Our location is also one of our best features as there is so much to see and do...

Comox Valley, BC
Reviewed 14 March 2017 via mobile

Checking in after a long flight the front desk was friendly and efficient. They treated me to a breakfast and Beaver tail the following day. The bed was extremely comfortable, and Pearl, housekeeping, was an absolute delight!! She recommended where to eat and shop, plus gifted me with some treats for our youth program. Great customer service all around!! Will...

Thank sharisraven
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Sharisraven, thank you for sharing your feedback regarding your stay. Here at the Courtyard Ottawa Downtown it's our business to provide tired travelers with a welcome respite after a long trip. Comfortable beds and excellent service are just some of what we offer to make sure you are refreshed so that you can make the most of your time in...

Reviewed 7 March 2017 via mobile

On Friday March 3rd, I called the hotel to set up a special upgrade, for my sister and "new" brother in law. Ora was super sweet and was a great help. she had got them an upgraded king room with a bottle of sparkling water and a fruit and cheese plate!! Thank you so much Ora for making my families...

1Thank toriwadden
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Dear Toriwadden, We're so happy to hear that your family enjoyed their honeymoon with us! We are always honoured when guests choose to share their special moments with us. Ora has been with us for many years and is a genuine asset to our team! I look forward to sharing your kind words with her because I know she will...

Webster, New York, United States
Reviewed 3 March 2017 via mobile

Excellent location to Market then Just 1-2 blocks off Canal. Great facility and awesome staff. Great parking, paid but good. Nice bar/lounge. Locale is awesome. Here for RedBull Crashed Ice and able to use points easily.

1Thank PJI_NY
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you PJI_NY for taking the time to give us such a great review! We're happy to hear you're enjoying your stay with us this weekend during Red Bull Crashed Ice! It is one of many exciting events happening in the city this year! Our central location makes it easy to take in such events as we're only a few...

London, United Kingdom
Reviewed 20 February 2017

The best part of the hotel is the location. Apart from the location, everything else seems a bit disappointing. The hotel needs some renovation/ change of decor especially the front office and the lobby seem dated. Somehow did not feel like value for money. Staff is helpful. Although I was warned about the noise from the street and did experience...

Thank Kulwinder S
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Dear Kulwinder S, We sincerely appreciate you taking the time to review your stay with us! These reviews are helping to improving our service and to future guests alike. We're happy to hear you enjoyed our central location. Being in the Byward Market, our guests have access to so many restaurants, tourist destinations and shopping all within a short walk!...

Reviewed 17 February 2017

It is very hard to find a hotel that is scent free. I can't stay anywhere that has scent machines spraying or scented laundry products. It was so nice to be able to stay and enjoy Ottawa and be able to breathe clean, scent free air at the same time. I will visit again for sure!

1Thank Seraphine W

174 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (77)
Room/Suite (23)
Bathroom (5)
View from Room (6)
Dining (3)
Hotel & Grounds (6)
Pool/Beach Area (3)
Other (31)

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All TripAdvisor Photos (59)
Dining (11)
Room (Two Queen Beds) (33)
The Hotel (15)

Management photos: Courtesy of the property manager

All Management Photos (38)
Hotel & Grounds (6)
Room/Suite (9)
Dining (2)
Pool/Beach Area (2)
Bathroom (4)
Business Centre/Function Rooms (2)
Other (13)


  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Courtyard Ottawa Downtown

Address: 350 Dalhousie St, Ottawa, Ontario K1N 7E9, Canada
Region: Canada > Ontario > Ottawa
Price Range: $183 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Ottawa Downtown 3*
Number of rooms: 183
Reservation Options:
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Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard
Courtyard Ottawa Downtown Ontario
Hotel Style:
#8 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
#23 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Ottawa Downtown staff and other travellers.
6 questions
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Questions? Get answers from Courtyard Ottawa Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South facing rooms on the upper floors (not the first) give a nice view of the action in the market.”
Ethanpoo, 3 Apr 2017 | Read review
“Ask for a room on the outside of the hotel, if you want a view. If you want quiet, ask for something overlooking the courtyard”
Luvsalaugh, 18 Mar 2017 | Read review
“Be aware of street noise and ask for a quieter room.”
qBan, 30 Jan 2017 | Read review
“Avoid the end of th hallway near the lobby as the metal door is heavy and closes loudly (at least on the first floor).”
KootenayKathy, 18 Nov 2016 | Read review
“Second Floor facing York Ave was great.”
michaelaP7154FU, 7 Nov 2016 | Read review
5 of 5