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Courtyard Ottawa Downtown

Booking.comUS$154*
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#22 of 67 Hotels in Ottawa
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$184*
US$154*
US$184*
US$184*
US$154*
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Courtyard Ottawa Downtown
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840 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Ottawa Downtown
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Showing 790: English reviews
Toronto
Reviewed 27 May 2014

We stayed during a very busy weekend (Ottawa marathon weekend) and I was very impressed with the customer service. The front desk staff were very friendly and helpful. Even when we were just waiting in the lobby for friends and didn't approach the desk, they still asked if they could be of any help. We have two small children, and...

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Helpful?
Thank lovemygoldenpuppy
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Good evening, Your kind words about are staff are greatly appreciated! Helping our guests and knowing that they’ve enjoyed their stay is one of the most satisfying aspects of working in the hospitality industry. We encourage all guests to chat with us during their stay, as we have lots of really good restaurant and activity recommendations to help guests make...

Lake George, New York
Reviewed 22 May 2014

I will start with the fact that we made a reservation on a very busy three day weekend at the last minute. We were only staying one night, and at first were told they were full, then after an internet search we found one room available, we called them and they accommodated us, with a room with a king bed....

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Helpful?
1Thank annnoe93
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Hi there, The Courtyard Marriott Ottawa team would like to thank you for taking the time to post your feedback about your last stay with us! We are happy to hear that after all we were able to accommodate you for your recent stay in Ottawa. I will definitely make a point to pass along the kind words to all...

Victoria, Canada
Reviewed 18 May 2014

The location of this hotel is excellent for those wanting to explore the byward market and parliament buildings. That being said, there are many flaws with this hotel for those hoping to stay for more than one night. There is no room service in this hotel. We were told that we could phone in orders to the main desk then...

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Helpful?
Thank LuxuryBlogger
Nancy C, General Manager at Courtyard Ottawa Downtown, responded to this review

Thank you so much for taking time to write about your recent stay with us. We truly appreciate the feedback you have given us as it helps us improve the quality of our services and our product. I apologize that the pool area was not up to your expectations. As we continue to look for ways to enhance our guest's...

Ottawa
Reviewed 12 May 2014

Nice Hotel, it was clean and very friendly staff Three Plus No Free Breakfast. This is an older hotel hence the three star rating. Note it has been updated rugs and beds and furniture, but bathrooms although clean are older. Parking is $20. Handicap parking underground is a long walk to the elevators I would stay again as you cannot...

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Helpful?
Thank JBOttawa
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you so much for taking the time to review us on Trip Advisor. We love the feedback and are grateful for your time. We appreciate that you have noticed our recent updates in the hotel. We have been under going renovations for the past couple of years. With Courtyard brands across North America breakfast is typically not included unless...

Oshawa, Canada
Reviewed 7 May 2014

The hotel staff were excellant; accommodating and very helpful. Our room was very clean, well organized and comfortable. The check in and check out was organized and efficient. It is well located in Ottawa for tourists and party goers. The only item that pervented an excellant score was the parking which is above ground and there was a snow storm...

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Helpful?
Thank Margaret V
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Allow me to thank you for your kind words on behalf of our hotel staff! We sincerely appreciate the recognition. Customer service and cleanliness are some of our top priorities and I am very happy to see that they both met your expectations. I am glad you mentioned our location within Ottawa’s Byward Market as it is something we absolutely...

Brockville, Canada
Reviewed 30 April 2014

Great location in the Byward Market. Everything is in walking distance and accessible. We had great service from the front desk staff. Very polite courteous and helpful. Breakfast was included in the Bistro and it was good, but not remarkable. We probably should have taken advantage of one of the 125 restaurants within waking distance of the hotel. The parking...

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Helpful?
Thank John G
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you very much for the kind comments abut our staff. We take pride in our hotel and do the best we can to ensure that each guest has an enjoyable stay. The hotel does have a fantastic location with access to all sorts of restaurants, attractions and businesses. Guests enjoy the easy access to everything they need. The breakfast...

Toronto, Canada
Reviewed 29 April 2014 via mobile

It's weird that you are being asked to sign the bill and more importantly with expected gratuity even before you are served breakfast. Apparently there is no in room service. The location of the hotel is very good. Overall the staff is friendly.

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Helpful?
Thank Jains-Trips
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you for taking the time to provide us with feedback of your stay as it helps us to improve our service. We’re saddened to see that part of your stay was not to your expectation. The Bistro concept is standard in all Courtyard Marriott hotels and is typically counter service. We apologize if you felt that a gratuity was...

Kitchener, Ontario, Canada
Reviewed 14 April 2014

Stayed there two years in a row during a conference. Nice and clean hotel, well-sized rooms. Loved the pool with warm water with a separate pool for kids next to the pool for adults. Very family-friendly - our little one didn't want to get out of his "white pool". Gym next to the pool, several resting areas. The only thing...

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Helpful?
2Thank Fikrija
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

We would like to thank you for taking the time to post your feedback about your last stay with us! Our front desk staff is always excited to receive comments from our guests. The Byward Market is a thriving, bustling community, day or night, from the farmers market to the wonderful variety of restaurants. Being within walking distance for most...

Victoria, Canada
Reviewed 14 April 2014

Like most hotels these days, this one doesn't seem to put much value on the cleanliness of their establishment. There was a significant amount of dust in the ceiling vents, I had to clean the bath myself and the carpets are worn and dingy. The location is good and the front desk staff I dealt with were nice. By the...

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Helpful?
Thank Voodew
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you for providing us with feedback about your stay as it helps us to improve our service! Cleanliness is something we take very seriously and we’re saddened we didn’t meet your expectations as this is something we are regularly praised for. I invite you to contact me directly at info@courtyardmarriottottawa.ca or 613-244-9818 so that we may know what room...

New Jersey
Reviewed 8 April 2014

The room was clean and relatively comfortable. I can't complain but I wouldn't brag about the room in general...it was okay. But I will say the staff was amazing. Everyone was more than willing to help and they were all focused on making my save very comfortable. Stephen was especially helpful and went out of his way to make sure...

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Helpful?
Thank HaveWineWilTravel
Customer R, Manager at Courtyard Ottawa Downtown, responded to this review

Thank you for sharing your experience with other travelers on TripAdvisor! We strongly believe that customer service and cleanliness are two very important parts of a guest’s stay and we’re glad to hear that we delivered! I look forward to sharing your comments with Steven as I know he will appreciate the recognition. Our location offers a variety of things...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Courtyard Ottawa Downtown

Address: 350 Dalhousie St, Ottawa, Ontario K1N 7E9, Canada
Region: Canada > Ontario > Ottawa
Price Range: $185 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Ottawa Downtown 3*
Number of rooms: 183
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Orbitz, Expedia, Hotwire, Hotels.com, Priceline, Travelocity, TripOnline SA and HotelQuickly so you can book your Courtyard Ottawa Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Ottawa Downtown Hotel Ottawa
Ottawa Courtyard
Courtyard Ottawa Downtown Ontario
Hotel Style:
#8 Family Hotel in Ottawa
#9 Romantic Hotel in Ottawa
#23 Business Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Ottawa Downtown staff and other travellers.
6 questions
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Questions? Get answers from Courtyard Ottawa Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“South facing rooms on the upper floors (not the first) give a nice view of the action in the market.”
Ethanpoo, 3 Apr 2017 | Read review
“Ask for a room on the outside of the hotel, if you want a view. If you want quiet, ask for something overlooking the courtyard”
Luvsalaugh, 18 Mar 2017 | Read review
“Be aware of street noise and ask for a quieter room.”
qBan, 30 Jan 2017 | Read review
“Avoid the end of th hallway near the lobby as the metal door is heavy and closes loudly (at least on the first floor).”
KootenayKathy, 18 Nov 2016 | Read review
“Second Floor facing York Ave was great.”
michaelaP7154FU, 7 Nov 2016 | Read review
5 of 5
Booking.com
US$154* /night
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CourtyardUS$184
Orbitz.comUS$154
TripAdvisorUS$154
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*Disclaimer
Prices are for 1 room, 2 adults
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