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Novotel Ottawa

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Novotel Ottawa
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1,286 Reviews from our TripAdvisor Community

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Showing 930: English reviews
Delta, Canada
Reviewed 3 days ago NEW

Stayed at the Novotel on business trip end of November. Nicely decorated, good breakfast buffet. Was mostly there to sleep and had comfortable king size bed clean washroom. The only thing that I found was not up to par was the temp of the hot tub and was a bit cool. Found it a bit disappointing as after a day's...

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Helpful?
Thank G S
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear G S, Thank you for your review. I are glad that you found your accommodations relaxing and comfortable. Please accept our sincerest apologies if the hot tub was not not functioning properly. As you may have noticed, our wellness area is a shared facility and it is maintained by the hotel property adjacent to us. I have passed along...

Toronto, Canada
Reviewed 4 days ago NEWvia mobile

The hotel is located close to the parliament buildings, the By ward market. The Rideau center and the University of Ottawa. The rooms are spacious, with modern decor. The staff is very helpful and accommodating.

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Helpful?
Thank traveltracers
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Thank you so much traveltracers for your wonderful review and top score rating. Our central location really makes us one of the better hotels to stay at when exploring this city. Also our Next Generation bedrooms offer a very functional and modern atmosphere. We are looking forward to 2017 as we will be converting more of our bedroom inventory to...

East Gwillimbury, Canada
Reviewed 1 week ago via mobile

Our stay at Novotel in Ottawa was good. Not excellent. We had a 2 double bed room which was fairly small but met our needs. Spotlessly clean. The first night of our stay, we were unfortunately located on a floor full of rooms of kids. A little disrupting and the odd knock on the door that was not meant for...

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Helpful?
Thank Laurieslucy
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Laurieslucy, Thank you for sharing your experience. I am happy that on the whole you enjoyed your stay. Please accept our apologies if your room was assigned near by a sports team group. As much as possible, why try to assign these groups separate from our other guests. Unfortunately, when we are faced with a sold out situation, this...

Hamilton, Canada
Reviewed 1 week ago via mobile

Older but clean. I really appreciate all the connections for my electronic devices. The staff at the check-in was busy talking to their colleagues so I had to wait, but the location was good for me to get to my meetings. A good refresh, new carpet , refreshed bathroom would be a good idea. The bed was comfortable.

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Helpful?
Thank Suzanne B
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Suzanne B, I am sorry if the Guest Services staff were distracted upon your arrival. This is not the usual attention we provide to our guests. I will take this opportunity for coaching. Otherwise, i am delighted that you enjoyed the convenience of our location and the comfort provided by our accommodations. Sincerely, Danny Ponte Novotel Ottawa

Luxembourg City, Luxembourg
Reviewed 1 week ago

Stayed three nights for business and stayed for two reasons. 1. I am a loyal Le Club Accor member 2. Location was perfect for my business As far as Novotels are concerned this is a better one. With common areas new, rooms newer, restaurant and bar newer and nice. It is not completely atypical from what you will find in...

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Helpful?
Thank mcmurrytravels
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear mcmurrytravels, Thank you so much for your wonderful review. As a Platinum member of our loyalty program Le Club Accorhotels, it warms our hearts to receive feedback such as yours, coming from one of our most loyal guests. We are glad you enjoyed our central location and you found your stay to be comfortable. We are also delighted that...

Shanghai, China
Reviewed 1 week ago

Great location next to Rideau. Rooms tiny but clean. Bathrooms tiny and a bit awkward. Didn't eat in the restaurant, but drinks were OK and service top notch. Avoid the buffalo rabbit livers and thank me later. Gym pretty sad. Said sauna was available when booked and never existed there (lame). Staff helped us change rooms when A/C clearly was...

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Helpful?
Thank ZDrF
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear ZDrF, I am sorry that your experience with us did not meet your expectations, thankfully our staff were able to assist you in relocating to alternate accommodations because of HVAC malfunctioning. I am glad that you enjoyed the wonderful service at our restaurant The Albion Rooms. I hope you will view this as an isolated incident and we would...

Reviewed 2 weeks ago via mobile

We just arrived tonight. Very nice lobby staff. Our room is VERY warm and there is no AC. No way to cool off. I am quite miserable. There is only one window and it's much more cramped than the photos look. Things are dirty dusty banged and chipped. The bathroom is tiny with a shutter type door and no latch...

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Helpful?
Thank Sherry K
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Sherry K, Please accept our sincerest apologies if the accommodations provided are not to your liking. I hope you brought your concerns to one of our Guest Services Agents. They would have certainly made all possible efforts to make your stay more comfortable. I hope you will view this as an isolated incident and give us the opportunity to...

Reviewed 2 weeks ago

Nice hotel, rooms are on the small side but super clean with enough chairs for three. We had a renovated room with twin beds which was perfect for a family of three. The breakfast was really good, once again not many choices but everything offered was delicious. The indoor pool is also clean and nice.

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Helpful?
Thank Jasmin G
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Jasmin G, Thank you for reviewing your recent stay with us. We are glad that you enjoyed the accommodations and services provided at Novotel Ottawa. I will send along your comments about breakfast to our Food & Beverage team for review, although we are delighted that you appreciated the quality of the offer. Sincerely, Danny Ponte Novotel Ottawa

Toronto, Canada
Reviewed 2 weeks ago

The hotel is easy to get to, though the entrance is a bit off-putting. According to the materials in the room there was a place to have breakfast but that wasn't pointed out upon check-in and I never did find it. It would also have been nice to open the window a little bit and let in some air, but...

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Helpful?
Thank FeliperCanada
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear FeliperCanada, Thank you for reviewing your recent stay at Novotel Ottawa. I am sorry you did not get to enjoy our breakfast offer, certainly one of the best kept secrets in the city. We serve breakfast daily in the dinning room just behind the bar area. I definitely recommend our fresh baguettes and pastries served. We look forward to...

Banff, Canada
Reviewed 2 weeks ago via mobile

Modern hotel lobby with friendly staff but rooms are very small (i.e the bathroom door hits the toilet). Excellent location close to Parliament Hill, Rideau Centre and Byward Market area. I wouldn't want to spend more than a day or two here given the cramped quarters.

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Helpful?
Thank Jason C
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Jason C, Thank you for review. I am glad that you found your stay to be enjoyable and our location to be very central. Although our rooms can be found to be cozy, we have made sure that our newly renovated room offer great functionality. We will be continuing our renovation project in the first part of the new...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Albion Rooms
The Albion Rooms
Cuisines: Bar, Canadian, Contemporary, Gastropub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
A charming modern full-service hotel set in the heart of downtown Ottawa, located just steps to the Byward Market and the Rideau Canal, a short walk to the Parliament and across the street from the Rideau Shopping Centre- the leading shopping destination in the city which holds one of the only Nordstrom stores in Canada. The Novotel Ottawa is perfectly situated across from the Shaw Centre (Ottawa Convention Centre) and the University of Ottawa is a 5-minute walk from the property. The trendy new Albion Rooms Restaurant at the Novotel has been recognized by the New York Daily News as “hypercool” and voted by UrbanSpoon as one of the top restaurants in the city. Buffet breakfast is composed of an extensive selection of regional and seasonal produce from the market. Our bartenders serve up craft Ontario beers; wines from small wineries and winemakers, classic cocktails and our house signature dishes deserve their own place at the table. From Canadian roots and Ottawa soil, Come experience true North hospitality with a hand-crafted story in our comfy yet glamorous interior or on the restaurant’s shaded patio. From breakfast to lunch to dinner and late night, Chef Stephen’s menus take a rustic yet contemporary approach to bites, snacks, meals and feasts for any occasion! Our hotel features 282 guestrooms, complimentary Wi-Fi, 24-hour fitness center, an elegant outside patio, a refreshing indoor swimming pool, and sauna where guests can enjoy a chic yet restful stay. Underground parking is available for $23+ tax per night with 24-hour in/out privileges for registered Novotel guests. Since we aim to provide the best to all our guests, Novotel Ottawa offers 3,500 sq. ft. of naturally-lit versatile event rooms for corporate meetings or elegant weddings. All our meeting space is newly renovated and provides natural light and black-out shutters. Our largest meeting space can accommodate up to 130 people (banquet style). During the summer months, enjoy the air-conditioned guestrooms and bedroom sliding windows. The guestrooms include a mini fridge and a seating area, as well as a satellite flat-screen TV, and a coffee machine. Elegant en-suite bathrooms come with numerous fine toiletries. ... more   less 

Additional Information about Novotel Ottawa

Address: 33 Nicholas St, Ottawa, Ontario K1N 9M7, Canada
Region: Canada > Ontario > Ottawa > Byward Market Area
Price Range: $160 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Ottawa 4*
Number of rooms: 281
Reservation Options:
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Novotel Ottawa Ontario
Hotel Style:
#8 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Ottawa staff and other travellers.
12 questions
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Questions? Get answers from Novotel Ottawa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ninth Floor was nice”
 of 5 bubbles mcmurrytravels, 29 Nov 2016 | Read review
“Just ask for the best view available as you need something to provoke your inner you. LOL.”
 of 5 bubbles ZDrF, 28 Nov 2016 | Read review
“Ask for a renovated room”
 of 5 bubbles 38jasming, 24 Nov 2016 | Read review
“I would like to have been able to open my window to get a bit of fresh air, but it seems to be locked.”
 of 5 bubbles FeliperCanada, 23 Nov 2016 | Read review
“9th floor was great. One of the three elevators will take you to parking garage.”
 of 5 bubbles ErmaJ2014, 10 Nov 2016 | Read review
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