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I stayed at the Novotel Ottawa while travelling on business in November 2014. This hotel appears to be trying hard to be trendy and modern but misses the mark in many ways.
I started out in a room on the 5th floor with 2 double...More
3 Thank Go2Girl
Response from Rafael B, General Manager at Novotel OttawaResponded 5 December 2014
Thank your for taking the time to provide us with feedback concerning your recent stay at Novotel Ottawa.
Please allow me to express my sincerest apologies about the shortcomings you experienced in terms of cleanliness. This is not that standard practice here at...More
I was in Ottawa for business and my company booked me into the Novotel. When I checked in, I asked for a quiet room away from the elevators.
I went to bed at 9:00 pm and was awoken at 10:00 pm by the conversation in...More
Response from Rafael B, General Manager at Novotel OttawaResponded 4 December 2014
Please allow me to express my sincerest apologies that your stay did not meet your expectations.
I am very sorry that your issues were not resolved during your stay. This level of customer service is not the standard practice at Novotel Ottawa and...More
The hotel is located across the road from the rideau centre and about a 5 minute walk to the byward market.
The staff at the hotel were professional but I didn't find them very friendly.
There was no fridge located in the room, which was...More
1 Thank Jenaust
Response from Rafael B, General Manager at Novotel OttawaResponded 3 December 2014
Thank you for taking the time to review your recent stay at Novotel Ottawa.
I am so happy to hear that you enjoyed your stay with us. It is a pleasure to read such positive feedback from a Trip Advisor Senior Contributor. We...More
Came for a small conference in September 2014. Hotel rooms are on the small size but just fine for what we needed. Conference facilities, on the other hand, left us disappointed. We were in the Red Room and it just was large enough to fit...More
2 Thank BikeMike1
Response from Rafael B, General Manager at Novotel OttawaResponded 28 November 2014
I appreciate you taking the time to review your recent stay at Novotel.
Please let me express my sincerest apologies that your experience did not meet your expectations. Thank you for bringing the issues you encountered in the Red Experience Room to my...More
US$143 - US$347 (Based on Average Rates for a Standard Room)
Star rating provided by Accor.
#9 Luxury Hotel in Ottawa
#22 Business Hotel in Ottawa
#24 Family Hotel in Ottawa
Non-Smoking Rooms ,
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Number of rooms
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