The reception was very friendly and accommodating. We were a little early and they were able to give us an early check in. The property looked very well taken care of. We had a nice view of the Rideau Canal.
Insects in room - when reported to disinterested and discourteous front desk staff was told "that's because we haven't had a good freeze in Ottawa yet this year." Garbage overflowing on path to reception. Broken ice machine. Supposedly there was a hot tub, but it was in another building?? Manager committed (in writing) to get back to me by 12th Dec. It is now 14th - not a peep! I stayed one night and got the heck out of there. Awful stay. NOT up to Wyndham standards. Do yourself a favour and avoid this place!
My stay was for my fiancé and I to do some shopping and get stuff ready for Christmas. The staff was very friendly except for one. The owner (I believe) was a super nice guy! Showed us around, made us feel super welcome! However I did run into a few problems that were never solved.
I have a wonderful time stay as a guest and my dog love the views with the river. My dog love queen side bed and she have a lot of fun seeing out view 😃♥️ We would like to come back and will tell people to come to visit and also dinner very yummy great service 👍😇😇🙏♥️
Good day Gents. We had one of the most horrible experiences ever in this hotel. The person who welcomed us name's is Charle. Charle was very rude and far from being professionnal, détails to.come. When we first made our reservation by phone in the morning while.on the road, we weren't advised there was a security deposit to add on top of paying room's fee when checking in. Even in the Email we have received, there was no montion of such security deposit at all. When on site, we've only changed currency to do our tours visit during the day and we've took in considerwtion room's fee when we first made our currency change. (Fornsecurity reasons, we only change what we need for the place we're in), so the change included of course room's fee when cheking in the afternoon. So again, when on site, obviously we didn't have enough Canadian $ to pay that security deposit fee. Charle rudely asked us to go look for another hotel if we didn't have enough money without trying to understand why we were facing this incident. We Felt horribely intimidated and mistreated as at that moment, we had about 30K EURO but we just didn't expect those fee for that night. At that moment, my wife told me that she kept about 100$ cash whith her so we negociated a 100 cash security deposit which will be returned when checking out, he accepted with a feeling of Mercy as if he did the biggest favor of his life to someone. We just didn't comment at that moment as we really needed a place to stay plus we don't know the town, probably 22h00 wasn't the best time to start looking for another hotel and we were very tired coing from France. However, we've decided to send à feed back when leaving the hotel. About the room, he gave us a room that smells literally feet. Air Conditionner roars more than à diesel engin. Reste room door doesn't close. The Fan in the toilet makes unsupported noises. The door look thru glass hole is blurred so we couldn't recognize someone when required before opening. The heating was broken and the alarm device doesn't work... we took video evidences of all the above and more... it was just a very very bad and a horrible experience. The day after, we just wanted to leave the place and never come back there ever again. We made our way to the Sheraton Hotel where we were more than welcomed and treated like humain being. We will share our experience with our beloved ones so no one will have to go throught what we went thru there. Thank you for your time and enjoy your day!…
A wonderful hotel with a great view of the Rideau River as well as a nice hot breakfast. Cheaper than any other hotel around that area,(we were in Ottawa for a soccer tournament). Definitely would stay here again
Rooms were very dirty, dust and cobwebs on walls. Mirrors very dirty, bed frill had stains. Bathroom had a facecloth still there from previous guests and dirty marks on bath tub. Draws were covered in dust and dirt. Would not put anything in them. Everything else was ok
I stay here for work and have made it my home away from home. The rooms are clean and the staff are the absolute best!!! It is a slightly older hotel set up but the cleanliness and attention to detail from the staff make this place The Best in the Ottawa area in my opinion. The scenery from the rooms is gorgeous and gives you a cottage/vacation vibe… glad I found this place as I used to stay at others In The area when I was in town and this is by far the best
Quiet location in Nepean, close to the airport and not too far from the city centre. The front desk staff was efficient and friendly; the room was clean, spacious and well appointed; the breakfast had enough options for most people (scrambled eggs, sausages, toast, pastries, fruit, yogurt, oatmeal, cereal, coffee, tea, juices). We stayed in a river view room with a lovely balcony and an unobstructed view of the river (second floor of the building directly behind the pool).
A great location. Not right downtown but conveniently close and a very natural setting. Great amenities. Was very pleased with breakfast, parking, wifi included, the outdoor pool was pleasant and really nice staff. Also happy to see alot of cleaning staff around all the time.