Excellent accommodations - had a shuttle service to the hockey arena but we had already purchased parking at the arena. Clean spacious room overlooking the snowy golf course. I'm sure the view would be awesome in the summer months.
Brookstreet never disappoints. Clean and spacious rooms, amenities for all, friendly and helpful staff. We only stay at the Brookstreet now when visiting Ottawa. Do yourself a favour and stay here on your next visit.
I and 5 friends stayed at the hotel for New Years Eve and made a reservation for the 5 course meal that was excellent but 1 main course delayed for 10 minutes, my friends finished their meal before my main course arrived! I had to rush my meal while the server cleared the empty plates. Music at the Jazz lounge finished at 12:15 and last call for drinks soon after and we were rushed out.
Bad expérience at this hotel. I can't refer no one I regret to come out here. I can't say good thinks about you guys. You need to make sure to work on your service. I was not happy. That's why I stay only one day to find something else quick.
Brookstreet has everything you need !!!! Check in was Easy. Room had everything we needed Beds & Pillows we’re Comfortable.Restaurants had great selection. We used it to go Sen’s Game shuttle available!!! I will use Brookstreet every time .
Food was excellent and the service was too! It was nicely decorated in the dining areas and unfortunately we did not get to experience the spa or swimming pool. We would stay there again but in a different room. Bed was comfortable, but too warm in the room and an odd smell.
Stayed with partner and two children. Room was clean and we had all that we needed. Bit of a maze to find the pool but once we found it, it was warm and clean. Pool towels are very small so I would suggest bringing your own or one from the room. Very large and well equipped fitness centre. Was able to order Starbucks at the cafe which was nice. All staff that we encountered were polite, helpful, and very friendly. Underground parking was especially appreciated in during our winter stay. We enjoyed our stay.
Nothing special. Clean comfortable room, polite staff. But nothing to make it outstanding - just average. Price does not reflect that. Watch out for Kanata's municipal tax levy on your bill! Over the top.
I was at the hotel for a 3-day conference over a weekend. Check in process was smooth other than the fact that the front desk staff gave me directions when I asked for a particular meeting room despite the fact that they knew our meeting was moved to a different room. They did not offer any helpful information unless I asked for it. For example I had no idea there was underground parking until after my first night despite the fact I gave them my vehicle info. Rooms were generally well kept other than when I pulled back the blankets on my second night I noticed there was a large black streak on the top of a sheet almost like what a running shoe would leave on a gym floor. The garbage is not checked regularly in common areas. The foyer by the elevator on our floor smelled like a dirty diaper for 24 hours.…
If you want the best rest, spa treatment and or food, you need to book at the Brookstreet. They are kind, courteous and professional, from the time you reserve your room until you check out. I would recommend to book right away.