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The Metcalfe Hotel

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#17 of 67 Hotels in Ottawa
Certificate of Excellence
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1 room 2 adults 0 children
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The Metcalfe Hotel
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998 Reviews from our TripAdvisor Community

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Showing 882: English reviews
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Saskatoon, Canada
Reviewed 1 week ago

I stayed for a few days last month and really enjoyed this hotel. The staff were very friendly, genuine, and helpful. The food was very good, especially the catering for meetings. The lobby was being renovated but it wasn't dusty or noisy at all. My room was very comfy and clean. I find that most hotels have a "bed dip"...

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1Thank SaskFlyer2010
Belleville, Canada
Reviewed 1 week ago via mobile

My son had a football practice that required us to be at the done for 8:30am and we live 3 hours away so decided to make a reservation at this hotel. It is undergoing renovations and had to park at the Marriott hotel parking however the hotel is located 3 blocks away from Parliament hill and very centrally located. The...

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1Thank Carmen S
Blackburn, United Kingdom
Reviewed 3 weeks ago

Good location and nice enough rooms. Not aware that they were having a full make over in the lobby prior to visit do this was inconvenient but did not effect the overall stay. Restaurant and bar were so so.

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2Thank Starrg72
Reviewed 3 weeks ago via mobile

My family and I stayed here during the first weekend of Winterlude. I had stayed in Ottawa a week before in the same area, at the same price, (so my expectations had been set) and I was somewhat disappointed with our stay at Hotel Indigo. My first disappointment was the obvious renovations that were in progress when we arrived. I...

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1Thank Christine R
IHGService, Guest Relations Manager at The Metcalfe Hotel, responded to this review

Hello Christine R, Thank you for staying with us and for leaving a review. I am glad to learn that you found our staff commendable and that you found the rooms clean. However, I apologize if the room layout fell below your expectations. Also, I regret that the renovations and the hot tub's condition fell below your expectations. I have...

Mexico City, Mexico
Reviewed 3 weeks ago

I was only one night in the hotel, but was fantastic, this is very good located near to all the main attractions that Ottawa can offer, the service when check in/out was pretty good and people always focused on customer service. Room was good as well, clean and with city view. Next time I will not hesitate to stay here...

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2Thank Leoncio E
Ottawa, Canada
Reviewed 4 weeks ago

This was my first stay in this hotel and I would definitely go back. The room was large and clean. The staff were all very friendly. The hotel is currently under construction. I saw a picture of what it will look like once done and it's really impressive. I had breakfast in their restaurant (Phi) and had one of the...

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2Thank Debroz1111
Sooke, British Columbia
Reviewed 4 weeks ago

I found from the moment I checked in to the Indigo in downtown Ottawa the staff to be extremely polite and helpful. THE SENSE OF humour displayed by the person checking me in regarding the renovations was appropriate.

Review collected in partnership with this hotel
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2Thank clinford60
Toronto
Reviewed 4 weeks ago

We enjoyed our stay at this clean hotel. The hotel is oddly designed where the atrium/lobby spans the entire 6 floors of the building so the majority of the rooms hear the noise from every level as the doors face into the atrium. I think there are some corner rooms which can be shielded by the noise. ask when you...

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2Thank stsang
A TripAdvisor Member
1 review
3 helpful votes
Reviewed 4 weeks ago

We really enjoyed our short stay at hotel indigo. Friendly and helpful staff at reception. The place is very comfortable and different from your typical hotel in that the place has character. Nice pool, hot tub and gym. For parking, pull up in front of the hotel to get your key first and then everything is very smooth. If you...

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2Thank A TripAdvisor Member
Vancouver, Canada
Reviewed 11 January 2017

This is a boutique hotel in a very good location, just a block off Elgin street and close to a Starbucks, Sconewitch (excellent!), Nando's and a few other places. You are just a very short walk to the Parliament buildings or the Byward market. They are clearly trying to distinguish themselves, in terms of look and feel, from a generic...

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2Thank SteveInVancouver

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Rox
The Rox
Cuisines: Canadian, Bar, Pizza, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Indigo is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at Hotel Indigo enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. Hotel Indigo Ottawa, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. Hotel Indigo Ottawa is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, Phi Bistro & Bar, where the food is fresh and the service is inspiring. ... more   less 

Additional Information about The Metcalfe Hotel

Address: 123 Metcalfe Street, Ottawa, Ontario K1P 5L9, Canada (Formerly Hotel Indigo Ottawa Downtown)
Region: Canada > Ontario > Ottawa
Price Range: $180 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Metcalfe Hotel 3.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Ottawa Hotel Indigo
The Metcalfe Hotel Ottawa, Ontario
Hotel Style:
#20 Business Hotel in Ottawa
#23 Family Hotel in Ottawa
#23 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from The Metcalfe Hotel staff and other travellers.
6 questions
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5 months ago
Toronto, Ontario, Canada
Toronto, Canada
over a year ago
Toronto, Ontario, Canada
over a year ago

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Questions? Get answers from The Metcalfe Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms seems to be quiet, well Ottawa is a quiet city, btw!”
 of 5 bubbles le0nci0e, 4 Feb 2017 | Read review
“Third floor is close to the pool and fitness areas”
 of 5 bubbles Debroz1111, 31 Jan 2017 | Read review
“Room with a view!”
 of 5 bubbles SteveInVancouver, 11 Jan 2017 | Read review
“Corner suites recommended.”
 of 5 bubbles FergusVictoria, 19 Dec 2016 | Read review
“ask for rooms on the higher floors to minimize the noise coming from the lobby”
 of 5 bubbles bazingga_08, 15 Dec 2016 | Read review
5 of 5