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The Metcalfe Hotel

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#17 of 67 Hotels in Ottawa
Certificate of Excellence
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1 room 2 adults 0 children
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The Metcalfe Hotel
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1,002 Reviews from our TripAdvisor Community

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Showing 886: English reviews
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Sudbury
Reviewed 6 days ago NEW

We stayed 1 night during our weekend getaway to Ottawa, we got in a little late to check in and I wish I knew her name at the receptionist desk because she was FANATASTIC! We rented a SUV and when we got there the parking for bigger vehicles was full but she took her time to show me on the...

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1Thank Caitlin L
Hudson, Canada
Reviewed 1 week ago

My wife and I decided to take a last minute get away to Ottawa this past weekend, and although it proved to be one of the coldest weekends in weeks, the staff couldn't have made it warmer. The Metcalf is still in progress of a major renovation. When done, it will be well worth it. Our room was pleasant, and...

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1Thank brown2349
Melbourne, Australia
Reviewed 1 week ago via mobile

I stayed here on a work trip and was surprised to find a small, but really well run hotel. Although they were renovating, I was not at all disturbed by any noise. The staff at the desk are lovely and helpful. The rooms are large, clean and have the most comfy beds. This hotel has all the amenities that you...

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1Thank ChrisL75
Toronto, Canada
Reviewed 2 weeks ago

I spent one night at this modern elegant down town hotel for my business trip. The king bed in executive room is very firm and comfort. I am impressed with the upgrade bathroom equipped with both whirlpool bathtub and shower corner. The hotel shares a full set gym and swimming pool with adjoined Marriot Hotel. But the directional sign is...

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1Thank Aliu66
Charlottetown, Canada
Reviewed 2 weeks ago

I didn't find the renovations to be of any inconvenience. Nice rooms, well supplied. I thought the quality of the rooms was excellent, especially considering the rates. There wasn't a thing wrong with my room and I was very comfortable. Location was excellent and the staff were great. Very pleasant stay and would recommend.

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1Thank Jay N
Saskatoon, Canada
Reviewed 4 weeks ago

I stayed for a few days last month and really enjoyed this hotel. The staff were very friendly, genuine, and helpful. The food was very good, especially the catering for meetings. The lobby was being renovated but it wasn't dusty or noisy at all. My room was very comfy and clean. I find that most hotels have a "bed dip"...

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Thank SaskFlyer2010
Belleville, Canada
Reviewed 4 weeks ago via mobile

My son had a football practice that required us to be at the done for 8:30am and we live 3 hours away so decided to make a reservation at this hotel. It is undergoing renovations and had to park at the Marriott hotel parking however the hotel is located 3 blocks away from Parliament hill and very centrally located. The...

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Thank Carmen S
Blackburn, United Kingdom
Reviewed 6 February 2017

Good location and nice enough rooms. Not aware that they were having a full make over in the lobby prior to visit do this was inconvenient but did not effect the overall stay. Restaurant and bar were so so.

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1Thank Starrg72
Reviewed 6 February 2017 via mobile

My family and I stayed here during the first weekend of Winterlude. I had stayed in Ottawa a week before in the same area, at the same price, (so my expectations had been set) and I was somewhat disappointed with our stay at Hotel Indigo. My first disappointment was the obvious renovations that were in progress when we arrived. I...

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1Thank Christine R
IHGService, Guest Relations Manager at The Metcalfe Hotel, responded to this review

Hello Christine R, Thank you for staying with us and for leaving a review. I am glad to learn that you found our staff commendable and that you found the rooms clean. However, I apologize if the room layout fell below your expectations. Also, I regret that the renovations and the hot tub's condition fell below your expectations. I have...

Mexico City, Mexico
Reviewed 4 February 2017

I was only one night in the hotel, but was fantastic, this is very good located near to all the main attractions that Ottawa can offer, the service when check in/out was pretty good and people always focused on customer service. Room was good as well, clean and with city view. Next time I will not hesitate to stay here...

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1Thank Leoncio E

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Rox
The Rox
Cuisines: Canadian, Bar, Pizza, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Indigo is a trendy boutique hotel located in downtown Ottawa and is ideal for those traveling for business or pleasure. Discover what our vibrant neighborhood has to offer! While staying at Hotel Indigo enjoy our indoor pool, 24 hour fitness centre and complimentary high speed internet. Leisure travelers who are seeking a unique hotel experience can escape to our Ottawa hotel, which is conveniently located near a variety of local attractions. Hotel Indigo Ottawa, located in the Ottawa City Centre, places you within walking distance of Rideau Canal, the National Arts Centre and Parliament Hill. Our hotel is just minutes from many local parks, outdoor malls and shopping centres. Hotel Indigo Ottawa is ideal for business travelers since we're located just minutes from companies such as Shopify, Bell Canada and NAV Canada, as well as many government offices and the Shaw Centre. Our hotel in downtown Ottawa is also convenient to the British High Commission, the Ontario Court House and the World Exchange Plaza. Guests of the hotel can enjoy our onsite restaurant, Phi Bistro & Bar, where the food is fresh and the service is inspiring. ... more   less 

Additional Information about The Metcalfe Hotel

Address: 123 Metcalfe St, Ottawa, Ontario K1P 5L9, Canada (Formerly Hotel Indigo Ottawa Downtown)
Region: Canada > Ontario > Ottawa
Price Range: $162 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Metcalfe Hotel 3.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Ottawa Hotel Indigo
The Metcalfe Hotel Ottawa, Ontario
Hotel Style:
#20 Business Hotel in Ottawa
#23 Family Hotel in Ottawa
#23 Romantic Hotel in Ottawa
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Questions & Answers

Here's what travellers have asked, with answers from The Metcalfe Hotel staff and other travellers.
6 questions
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6 months ago
Toronto, Ontario, Canada
Toronto, Canada
over a year ago
Toronto, Ontario, Canada
over a year ago

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Questions? Get answers from The Metcalfe Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid street facing room”
 of 5 bubbles Aliu66, 8 Mar 2017 | Read review
“All the rooms seems to be quiet, well Ottawa is a quiet city, btw!”
 of 5 bubbles le0nci0e, 4 Feb 2017 | Read review
“Third floor is close to the pool and fitness areas”
 of 5 bubbles Debroz1111, 31 Jan 2017 | Read review
“Room with a view!”
 of 5 bubbles SteveInVancouver, 11 Jan 2017 | Read review
“Corner suites recommended.”
 of 5 bubbles FergusVictoria, 19 Dec 2016 | Read review
5 of 5