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BEST WESTERN St Catharines Hotel & Conference Centre

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BEST WESTERN St Catharines Hotel & Conference Centre
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423 Reviews from our TripAdvisor Community

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Showing 409: English reviews
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Borden, Canada
Reviewed 2 days ago NEW

Booked a king with a sofabed, got a double queen room. Was told it was my mistake and I never booked that room, pulled up my email and yes i booked a king with a sofa bed only to be told those rooms dont exist. room temp was impossible to gauge as the sliding doors let in a lot of...

Review collected in partnership with Best Western
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Helpful?
Thank B992URrichardm
Pickering, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 23 February 2017 via mobile

Stayed to watch a couple days of the Curling championship. Staff were all super friendly. Enjoyed the breakfast and the gym facilities. Very convenient to downtown - about a $10 cab/uber. Right beside all retail amenities. The hotel does need upgrading but great staff make up for that.

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Helpful?
Thank Mike S
About Hotel's Favourite Review
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us during the Scotties Tournament of Hearts. We hope you enjoyed all the facilities and exciting amenities and shopping nearby. See you again soon.

Hamilton, Canada
Reviewed 5 days ago NEWvia mobile

We arrived at hotel and were checked in by a very nice gentleman at front desk. We had a room with a king bed, fridge, microwave and flatscreen TV. Bed comfortable and room was very clean. Room rate included full breakfast ( starting at 7am) , wifi and an indoor pool. Close to QEW, restaurants and shopping.

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Helpful?
Thank italchica17
Calgary, Canada
Reviewed 1 week ago

We hardly slept one of the nights we were in this hotel because of noise in the middle of the night from the room beside us. We did not feel that the staff enforced the other guests to be quiet. Many hotels have a niose policy that they enforce, this hotel did not . Cleanliness in this hotel is questionable...

Review collected in partnership with Best Western
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1Thank michellepQ2092QC
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. On behalf of the entire team, we apologize for not meeting and exceeding your expectations as well as dealing with the noise complaint in a timely fashion. We monitor hallways on an hourly basis and during your stay we failed to do so to our satisfaction. Guests who disturb others are given warnings and any...

Ottawa, Canada
Reviewed 1 week ago

Had a comfortable stay without any issues or problems with the room, staff and facilities. The fitness centre could use some improvements as there were only stationary bikes available. A few more exercise options would be helpful.

Review collected in partnership with Best Western
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Helpful?
Thank Chris V
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your recent stay with us. Our extensive 10,000sq ft fitness centre includes 5 treadmills, 6 ellipticals, 14 spinning bikes, an entire free weight area and machines. Did you happen to only see our spinning room? We appreciate your business and look forward to seeing you again.

Reviewed 2 weeks ago

The staff at the front desk were very helpful. I had too elderly ladies walking with canes with me. They found it hard to navigate through the hallway to our room with all the kids running around. We also found the rooms could have been more soundproof. Bathroom had no exhaust fan.

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Helpful?
1Thank Alilee T
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback regarding your stay with us. We definitely try to accommodate our senior guests as much as possible by keeping our assigned guest rooms as close as possible to our front desk. We recommend guests with mobility issues please contact us directly prior to arrival in order to ensure we can accommodate you as much as...

Guelph, Canada
Reviewed 2 weeks ago

This hotel was very accommodating to our needs, extra linens, cots etc. Asked for an adjoining room for our your child and Nanny and staff were able to supply. Also asked for an early check in because coming form out of town for an early wedding and were glad to get room ready for us and second room cleaned promptly...

Review collected in partnership with Best Western
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Helpful?
Thank robertlV2635XB
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Hope to see you again when you are visiting the area.

Brampton, Canada
Reviewed 2 weeks ago

We stayed for a competition arrived on the Friday. Was able to get an early check in which was great. Didn't realize there was a hockey tournament going on so the hotel was filled with little boys. We had to jump over the parents who were bringing the furniture in the hallway with all of our luggage.

Review collected in partnership with Best Western
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1Thank B0ndgirl8
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Please visit us again soon.

Toronto, Canada
Reviewed 2 weeks ago

Hotel had a great location and very clean. Breakfast didn't have the usual waffle maker most BW buffets but there was plenty of food. Had dinner in the restaurant wings were terrible and greasy. Other appetizers were great. Noise was Out of control kids running in the halls . I called down at 10:30 to complain and was asked to...

Review collected in partnership with Best Western
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Helpful?
1Thank 180janies
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your experience with us. We definitely appreciate your feedback as we look for ways to improve our guest experience. Hope to see you again soon.

Kincardine, Canada
Reviewed 3 weeks ago via mobile

Arrived at 8:30pm to check in there was a group renting a party space and I assume a block of hotel rooms. Kids were still running and screaming in the halls at 12:30am. Definitely not impressed. Will not be returning to this hotel. Room was dated bathroom not completely clean. I can stay at home for free and not deal...

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Helpful?
1Thank lynn1430
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your experience with us. On behalf of the entire team, we apologize for the noise issues you experienced during your stay. We continuously invest in our property and please consider visiting us again soon to see some of the changes we are planning.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 

Additional Information about BEST WESTERN St Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
Region: Canada > Ontario > St. Catharines
Price Range: $119 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN St Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and other travellers.
5 questions
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Brocton, New York
4 months ago
york, pa

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Questions? Get answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to the Highway”
Sadie280, 19 Mar 2017 | Read review
“They have second floor executive suits that are supposed to be nicer than their basic rooms”
lac32342, 24 Jan 2017 | Read review
“Avoid pool side rooms as the chlorine smell is over powering”
BrianSheen, 31 Dec 2016 | Read review
“Ask for a room with a NEW bed”
LUGA27, 10 Dec 2016 | Read review
“You can try it , I had a bad stay not saying you will.”
derekg946, 14 Nov 2016 | Read review
5 of 5