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BEST WESTERN St Catharines Hotel & Conference Centre

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BEST WESTERN St Catharines Hotel & Conference Centre
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409 Reviews from our TripAdvisor Community

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Showing 395: English reviews
Rochester, New York
Reviewed 20 October 2016

The hotel itself is tired and the rooms were run down. The linens were very clean and the staff was very friendly. The room was quiet with no traffic noise. We stayed there because dogs were allowed and there was a convenient area to walk our dog.

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Helpful?
1Thank lodonne2
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback. We appreciate your business and it is feedback like this where we can learn to improve our guest experience. Hope to see you again in the future to show the exciting changes we have planned.

Canada
Reviewed 14 October 2016

We stayed at the Best Western for a family wedding held nearby and were very pleased it was located so close to the highway. It was easy to locate and close to many stores and restaurants. Our room was clean and comfortable and we liked that the hotel was only two levels. The breakfast had a nice variety and the...

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Helpful?
1Thank Olivia D
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Our guests love our proximity to many attractions, shopping and central location to enjoy the Niagara Wine Country. Hope to see you again soon.

Reviewed 11 October 2016

Great value! Friendly staff. Hot tub and steam room were not operational on first night. Breakfast was very good and room was everything we expected. Location is convenient along the highway, but not very inspiring for the same reason. Hotel is only two levels, so that's a difference too - no view per se.

Review collected in partnership with Best Western
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Helpful?
Thank Z4714QJbeng
histcath, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. Hope to see you again in the near future!

Oshawa
Reviewed 26 September 2016

This hotel is located right off the highway, only 15 minutes from Niagara Falls and Brock U. The Sports Bar restaurant is a great choice although other restaurants/bars are also within walking. Costco and Walmart are also within walking distance. Our room had a large clean fridge and microwave. Two pools! A great option for a mini staycation.

Review collected in partnership with Best Western
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Helpful?
Thank Michael A
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you Michael for your review on Trip Advisor. We appreciate your feedback and look forward to seeing you again soon!

Newmarket, Canada
Reviewed 23 September 2016

We found the location easy to access and on routes to sites we wanted to visit. Very clean, and a good place to rest. Breakfast was nicely presented, a good variety which was nice and hot and easy to choose. There was plenty of room to sit and enjoy your breakfast.Staff were very helpful and made our stay easy and...

Review collected in partnership with Best Western
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Helpful?
Thank Avis E
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for sharing your stay with us. Our loyal guests love our convenient location and amenities both leisure and business travelers love! See you again soon.

Georgetown, Kentucky
Reviewed 20 September 2016

Hotel has become a hotel for sports teams. Kids playing hockey in the halls at night. Folks partying in the halls drinking beer. Manager "Lela" was great in moving me to another room but told me that they can't do much as the teams contracs with the hotel only mandates quiet after 11:00 pm. If that's your idea of a...

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Helpful?
1Thank Brent113
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We strive to provide excellent service and we failed to do so during your stay with us. We have a noise policy that was not effectively managed. We will meet with the management team to ensure we better handle these situations in the future.

Erie, Pennsylvania
Reviewed 14 September 2016

I arrived before all the members of my family I was coming from Erie Pa and they were from Montreal. I went to the front desk to pick up my key they asked me the reservation number they asked for my ID, got my key everyone were very pleasant. When the rest of us showed up they did the same...

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Helpful?
Thank leeze8
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for your feedback on Trip Advisor. We appreciate your business and look forward to seeing you again soon.

Reviewed 13 September 2016

We knew when booking this hotel, that it was an older property. Upon arrival, we found our room a bit dated - but clean and functional. We were put in a room in the executive wing which had a controlled key access. That area is very quiet - no problems with any noise at all. The shining glory of this...

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Helpful?
Thank Dave M
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you Dave for your feedback. We appreciate you staying with us and look forward to welcoming you back soon again.

Toronto, Canada
Reviewed 4 September 2016

After getting off the Go Niagara Express train, its only a 4 km bike ride to this hotel. The next day we rode to Fort Erie 70 km and then 100 km back to St Catharines the next day. Staying at hotel like this one, guarentees a good nights sleep so you can tour along a picturesque canal all day...

Review collected in partnership with Best Western
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Thank Torontoterry27
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

Thank you for staying with us. We appreciate you're feedback and glad you had a chance to enjoy some of the cycling routes in the Niagara Region. Please visit us again soon.

Reviewed 4 September 2016

We stayed here for a wedding at a nearby winery. After a very complicated check-in we found our room, which was run-down and depressing at best. This 2 story hotel surrounds a courtyard with a small pool and a mini-golf course, has a gym and a restaurant on site. We used none of it. The hotel's proximity to the highway...

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Helpful?
1Thank Sarah J
Adrian N, General Manager at BEST WESTERN St Catharines Hotel & Conference Centre, responded to this review

On behalf of the entire team, we apologize for not meeting and exceeding your expectations. We take pride in providing a quality stay for all our guests and we failed in this case. We will look into the maintenance issue you experienced during your stay. Please visit us again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
On your St. Catharines-Niagara Falls vacation getaway, visit the Best Western St Catharines hotel for your Niagara Falls vacation or business trip. Centrally located only ten minutes from the Niagara Falls as well as close to area businesses and Niagara-area attractions and wineries. Corporate guests can easily get to area meetings in St. Catharines, Ontario thanks to our hotel's location near General Motors, Welland Canal, Niagara College and Brock University. We make it easy to do business by providing free Wi-Fi Internet access, rooms designed for business guests and meeting rooms with over 4,000 sq. ft. of flexible space and full catering services. Few hotels offer the friendly service our staff provides to every guest and your pets. Families love us because our hotel's location is near Niagara Falls and area attractions, including Old Port Dalhousie, the Shaw Festival, Skylon Tower and Niagara wineries. Our hotel's guests can easily enjoy local tours, golf courses, shopping and museums in St. Catharines, Niagara-on-the-lake and Niagara Falls, Ontario. The BEST WESTERN St. Catharines Hotel and Conference Centre's amenities are the region's best. You can enjoy both an indoor and a seasonal, outdoor pool. Reflexions fitness centre is available on site, and includes daily water aerobics for adults, as well as steam rooms. Enjoy the private courtyard area which is great for kids as they love our mini-golf course. Relax after a long work day at Wrigley's Sports Bar for bite to eat or catch a game on anyone of over 20 flat screen TVs that surround the restaurant. We look forward to your visit! ... more   less 

Additional Information about BEST WESTERN St Catharines Hotel & Conference Centre

Address: 2 North Service Rd, St. Catharines, Ontario L2N 4G9, Canada (Formerly BEST WESTERN St. Catharines Hotel & Conference Centre)
Region: Canada > Ontario > St. Catharines
Price Range: $119 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN St Catharines Hotel & Conference Centre 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Best Western St. Catharines Hotel St. Catharines
Holiday Inn St Catharines
St. Catharines Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and other travellers.
5 questions
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Brocton, New York
3 months ago
york, pa

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Questions? Get answers from BEST WESTERN St Catharines Hotel & Conference Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to the Highway”
 of 5 bubbles Sadie280, 19 Mar 2017 | Read review
“They have second floor executive suits that are supposed to be nicer than their basic rooms”
 of 5 bubbles lac32342, 24 Jan 2017 | Read review
“Avoid pool side rooms as the chlorine smell is over powering”
 of 5 bubbles BrianSheen, 31 Dec 2016 | Read review
“Ask for a room with a NEW bed”
 of 5 bubbles LUGA27, 10 Dec 2016 | Read review
“You can try it , I had a bad stay not saying you will.”
 of 5 bubbles derekg946, 14 Nov 2016 | Read review
5 of 5