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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 05/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from 1 Hotel Toronto
Updated 05/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 140 hotels in Toronto
Location
Cleanliness
Service
Value
Travellers' Choice
Inspired by the city's diverse natural environment, 1 Hotel Toronto captures the beauty of Lake Ontario and the contrasting colours of the passing seasons to bring a sustainable urban retreat to downtown Toronto. Drawing inspiration from the beauty that surrounds it, 1 Hotel Toronto mirrors the muted shades of blue from the lake and contrasting colours of the passing seasons. The hotel purposefully reuses existing structural and reclaimed materials gathered from the local community, including timber, driftwood, local limestone, and native plants. The guestrooms were designed to resemble a lakeside escape, while the hotel’s corridor carpets mimic the sandy beach as you near closer to the water. Floor-to-ceiling windows let the natural light in and frame the sweeping city views, and 100% organic linens make for the perfect sleep. Centrally located, the property is within walking distance from Toronto’s trendy Queen Street West shopping district, beautiful Trinity Bellwoods Park and the vibrant waterfront. Those who choose to stay on-property and explore the urban oasis can find ways to relax and recharge. 1 Hotel Toronto offers five dining concepts, each with its distinct culinary offerings and experiences. While each location has its own atmosphere, they all share the same approach to celebrating fresh Ontario-grown ingredients and sustainable practices. The property’s stunning design offers versatile settings for all types of events, meetings and celebrations. With both indoor and outdoor venues, 1 Hotel Toronto boasts over 11,000 square feet of functional event space that can accommodate parties of any size.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Conference facilities
Paid private parking on-site
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Wine / champagne
Rooftop bar
Car hire
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Doorperson
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, French
Location
Full view
98Great for walkers
Grade: 98 out of 100
114Restaurantswithin 0.5 km
22Attractionswithin 0.5 km
Contact
550 Wellington St W, Toronto, Ontario M5V 2V4 Canada
Getting there
St. AndrewToronto Rapid Transit19 min
OsgoodeToronto Rapid Transit19 min
Car HireSee all Toronto car hire
187Reviews2Q+A12Room tips
Reviews
Traveller rating
- 177
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- 0
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Most Recent
Service and staff were amazing. Beautifully decorated. Nice vibe overall and lots to offer. Only annoyance was our broken fridge… we asked for it to be fixed or replaced as soon as we arrived, they said they were coming up with a new one and then never did… disappointing.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
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Helpful
Hotel's Favourite
Wonderful overall experience. Starting from the car valet, check-in, room, food, beverages, service, amenities, and location the choice could not be surpassed! Loved the signature fragrance in the lobby, soft fluffy white towels, comfy duvet, natural wood decor, and Nespresso machine with stone cups. The hotel staff epitomizes professionalism and warmth.
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Date of stay: December 2021Trip type: Travelled on business
Rooms
Location
Service
1 Helpful vote
Helpful
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded 21 Dec 2021
Hi Pearl L, Thank you for your lovely review after your recent stay with us. We are happy to hear you had a most enjoyable time throughout your stay and are glad you noticed and liked our signature scent. Our team has worked so hard to thoughtfully curate an experience matching our philosophy and we always love to hear our guests felt the warmth. Looking forward to having you back experiencing it all over again soon. Thank you. Best, Felix
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1 Hotel in Toronto is a lovely place to stay, and it has the potential to be a 5-star hotel, but I would say my experience fell just short of it. The location is 2nd to none, as it's next to King Street West and within walking distance of many cool restaurants and shops. My main attraction to this hotel was the rooftop pool, which didn't disappoint. The rooftop pool can only be accessed by guests of the hotel and residents of the building. It's a very private, luxurious vibe, where you're taking in some of the best scenery of Toronto while sipping on drinks and cooling down in the pool. It's a nice selling point and feature for anyone staying at the hotel during summer. The room was very nice and spacious, with a semi-private terrace, a comfortable bed, and a cozy bathroom rain shower. I was pleased with the quality of the room. The 1 Kitchen and Flora Lounge were great spots in the hotel for quality cocktails and food. I would recommend both. However, I did not have a good experience at Harriet's rooftop bar and would not recommend this restaurant. You're better off ordering drinks or snacks by the pool while taking in the scenic views. Lastly, I had heard good things about Casa Madera but didn't get the chance to check it out. Now, my complaints and reasons for this hotel falling short of a 5-star rating. The hotel was about 3 hours late in getting my room ready. I was told check-in time was for 3 PM, and I had shown up a bit early (230PM) in hopes my room would be ready a bit early. I had given them the heads up as well. But no sweat, it wasn't. The room wasn't unfortunately ready until after 6 PM, over 3 hours late... which to me is unacceptable for a 5-star hotel charging premium rates. They did send over a bottle of champagne to the room, which I thought was nice, but it did leave me disappointed with the room issue. Also another complaint is the parking garage is not a pleasant experience. If you're driving and parking in the hotel lot, it can be a rather sketchy and frightful place to be in. Just a heads up as it's not the most inviting. Note: The complimentary Tesla rides were very cool, and the staff was all very friendly. 12PM checkout is a nice bonus as well. I will not be in a hurry to return back to 1 Hotel Toronto, but I will visit here again in the future. …
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
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Helpful
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded yesterday
Hi WindsorTravel519, Thank you for your feedback following your recent stay with us. We are happy to hear you enjoyed your overall stay and couldn't agree more that the rooftop is absolutely stunning. Again our sincere apologies for the delay in getting you into your room, which surely does not reflect our usual efficient service standards. Please note that we do offer valet service for anyone wanting to park their vehicle with us as the alternative is a public garage we have little control over. Looking forward to welcoming you back one day. Best, Felix
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Loved my stay here, everything at the hotel is thought out thoroughly and when you come you feel at ease and can actually relax. Amazing pool and food and amazing food all ages. Would 100% recommend !
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded yesterday
Hi angelinaartemenko, Thank you for taking the time to provide feedback after your recent stay with us. We are glad to hear you enjoyed the services and facilities provided. Our team at Harriet's is truly incredible and both culinary offerings and ambiance are just beautiful. Looking forward to having you back soon. Best, Felix
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Honestly, this was an absolute life saver and soul reviver. Such a wonderful stay with fantastically refreshing ambience, a clean and clear vibe, friendly helpful staff and superb facilities. Will definitely be trying out other 1 Hotels about the world when I can. Thank you!
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Date of stay: July 2022Trip type: Travelled solo
Helpful
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded yesterday
Hi wildtantrika, Thank you for your refreshing review after your most recent stay with us. It is always so rewarding to hear when we get it right and our guests turn into loyal believers in our cause and mission. Our Toronto property is absolutely stunning and our team members deserve all the credit in the world for bringing it to life every single day. Looking forward to having you back soon. Best, Felix
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The hotel is lovely and the rooms were very nice but the service was awful. Room service was terrible it took over an hour to come for breakfast and was cold. They did reverse the charge but we then had to go out for breakfast.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
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Helpful
1Hotel is absolutely gorgeous! The design and decor is stunning. Beds were very comfortable and the location is excellent. Unfortunately, like most businesses, staffing is a challenge. Most of the staff were knowledgeable and friendly however, there were a few that I truly don't believe should be in the hospitality industry especially the front desk. On the other hand, Robin is probably the best and nicest concierge we have ever experienced. He truly made our experience exceptional and really knows how to make people feel special. Anna Maria our server at Harriott's was also the sweetest and best server we experienced during our 3 days in Toronto. Overall, I would recommend staying at 1 Hotel next time you visit Toronto
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded 5 days ago
Hi Jacquelineyhenderson, Thank you for your review following your recent stay with us. We are glad to hear you had an enjoyable time overall and that Robin and Anna Maria were able to make your stay more comfortable. Your feedback on the Front Desk service is appreciated and we will most certainly address your comments with the team to avoid such impression going forward. Looking forward to welcoming you back hopefully soon. Best, Felix
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We stayed for a long weekend and enjoyed the many amenities. Fruit infused water in the lobby most days and filtered water in the sinks/showers is a very nice touch during the summer. Staff was very friendly and helpful. The building can become crowded as there are long-term rentals, a business operating out of the penthouse, a restaurant and small pool area on the roof and only 2 elevators servicing the 15-20 floors (including subterranean)
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded 6 days ago
Hi KSPasternak, Thank you for your feedback following your recent visit. We are happy to hear you enjoyed your long weekend overall and the many amenities provided in the hotel. Most importantly though, we are so proud of our team members delivering exceptional service once again. The building is surely busy and we are trying our utmost to direct traffic in the lobby to avoid any congestion at the elevators. We hope to welcome you back soon. Best, Felix
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Ashton was so charming and professional upon check in, knowledgeable about the property and eager to tell us about the wonderful amenities. Very impressed with his warm, engaging demeanor. Aaron is another gem at this property. He quickly and effortlessly sorted a situation out for me and had delightful conversation with me while doing so. Jay, our server in 1 Kitchen, was delightful. We took all his dining suggestions and devoured everything: green goddess salad, heirloom tomatoes, pesto pasta and cheeseburger. Jay made sure we had a terrific dining experience and we were very pleased with not only the food but the ambiance as well. Great music btw… The 1Hotel Toronto is definitely where the cool kids of all ages stay…make sure you experience it for yourself!
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded 6 days ago
Hi Jonathan K, Thank you for providing detailed feedback after your recent stay with us. We are delighted to hear you had a most enjoyable stay with us and that our team members were able to contribute to make it a memorable experience. Our team always strives to go above and beyond to impress and so glad to hear we got it right once again. We couldn't agree with you more that our Culinary team and offering is sensational and not to be missed. Looking forward to having you back soon again hopefully. Best, Felix
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I would highly recommend 1 Hotel Toronto for anyone looking to get away for some rest and relaxation. Such a calming space filled with beautiful, sustainable decor and an abundance of plants. The Tesla ride downtown was extremely welcoming on such a hot day as was the rooftop pool later in the afternoon when we needed to cool off. We will definitely be back. Thank you .
Read more
Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Felix Schaller, General Manager at 1 Hotel Toronto
Responded 1 week ago
Hi figliomeni7, Thank you for sharing your feedback with us and TripAdvisor readership. We are so glad to hear you had an amazing stay with us and enjoyed the tranquility of this magnificently designed property. Our Design team has truly outdone itself and more than 3,000 plants contribute to the coziness of bringing nature indoors. So glad you enjoyed Harriet's, our rooftop bar with pool as well as our house car offering and look forward to have you back soon. Best, Felix
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PRICE RANGE
US$487 - US$722 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Thompson Hotels
LOCATION
CanadaOntarioTorontoDowntown / Downtown West / Fashion District / Waterfront Communities-The Island / Old Toronto
NUMBER OF ROOMS
112
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Claim Your Listing Frequently Asked Questions about 1 Hotel Toronto
Which popular attractions are close to 1 Hotel Toronto?
Nearby attractions include CHILL Ice House (0.06 km), Goldie (0.1 km), and The Bentway (0.5 km).
What are some of the property amenities at 1 Hotel Toronto?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at 1 Hotel Toronto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at 1 Hotel Toronto?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at 1 Hotel Toronto?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to 1 Hotel Toronto?
Conveniently located restaurants include Jacobs & Co. Steakhouse, Wilbur Mexicana, and Rodney's Oyster House.
Are there opportunities to exercise at 1 Hotel Toronto?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does 1 Hotel Toronto have airport transportation?
Yes, 1 Hotel Toronto offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at 1 Hotel Toronto?
Yes, dry cleaning and laundry service are offered to guests.
Does 1 Hotel Toronto offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.