Holiday Inn Toronto-Airport East, an IHG Hotel
600 Dixon Road, Toronto, Ontario M9W 1J1 Canada
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US$165
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Room & Suite (112)
Dining (26)
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Toronto-Airport East, an IHG Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#75 of 140 hotels in Toronto
Location
Cleanliness
Service
Value
Welcome to Holiday Inn Toronto Airport East, fully renovated hotel, located just minutes away from Pearson International Airport via our complimentary 24-hour shuttle. This airport hotel is also near to all major highways, Toronto Congress Centre, and Toronto International Centre. Explore local attractions such as Sherway Gardens Mall, The Paramount Fine Foods Centre, Canada's Wonderland, Woodbine Racetrack & Slots, LEGOLAND Discovery Centre, or visit downtown Toronto, only 20 minutes away. Relax in one of our 192 oversized guest rooms featuring a mini fridge and microwave (upon request), executive workspace with ergonomic chair, pillow top mattress, duvet, and selection of firm and soft pillows. Kick back and watch TV on our 50" flat screen HD TV's or surf the internet with our Complimentary state of the art fiber optic Wi-Fi. Start your day off right with breakfast in the hotel. Perkins Restaurant serves breakfast, lunch, and dinner daily.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, French, Filipino, Hindi and 3 more
Location
Full view
39Car recommended
Grade: 39 out of 100
24Restaurantswithin 1 km
2Attractionswithin 1 km
Contact
600 Dixon Road, Toronto, Ontario M9W 1J1 Canada
Getting there
Car HireSee all Toronto car hire
490Reviews14Q+A100Room tips
Reviews
Traveller rating
- 109
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Most Recent
Visited Toronto on a business trip and stayed 3 nights in this Hotel. Looked ok for the purpose, near to the Airport and easy drive to the City. Basic. On the second night a group of over a dozen people arrived and simply made a party until 5:00 AM, despite all the complains, the Hotel management was useless. Empty bottles on corridor floors, they smoked in the corridors, party loud, even blood was already on corridors... nothing... Called the reception several times and no one answered, come down to the reception for 5 occasions and nothing changed. Full disrespect... I can say I was victim of Racism by the Hotel management.
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Date of stay: June 2022Trip type: Travelled on business
Cleanliness
Service
Sleep Quality
Room Tip: Avoid this Hotel
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Helpful
Response from Walid Fawal, Owner at Holiday Inn Toronto-Airport East, an IHG Hotel
Responded yesterday
Dear ruimC1813MC Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn TORONTO-AIRPORT EAST. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. If you can provide us more details about your stay I will be able to look in to the situation more closely. Again, I am really sorry for the inconvenience during the night. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 4162407511 or s.patti@yyzae.com. Sincerely, Front Office Manager
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+1
We arrived late due to a delayed / lost luggage flight situation. The condition of the property is nice upon entry, friendly guest service agent- knowledgeable. Appreciated his recommendation to be down early for the shuttle. Did not appreciate the rattle of the AC unit all night, the cleanliness of the room ( see photos). Poor condition. If it wasn't so late, we would of approached the desk and asked to be moved. That's how bad the room condition was. I know a lot of the clientele are airport, this still means cleanliness needs to be a priority. Management should take a closer look at the condition of the rooms before putting it in clean. Your guests are spending hard earned money.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Walid Fawal, Owner at Holiday Inn Toronto-Airport East, an IHG Hotel
Responded yesterday
Dear Sarah M Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn TORONTO-AIRPORT EAST. We are really sorry about the AC Noise and room conditions. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. If you can provide us more details about your stay I will be able to look in to the situation more closely. Again, I am really sorry for the inconvenience during the night. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 4162407511 or s.patti@yyzae.com. Sincerely, Front Office Manager s.patti@yyzae.com
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We usually booked hotels at Markham when visiting our relatives in Toronto as they live nearby. However, the Homewood Markham we stayed before was so wear bad that we had to cancel our 2nd night. It was hard to believe all decent hotels sold out at our 2nd night that we found this HI was still opened. This is new and clean which we appreciated. But don’t be surprised to heard airplanes departure and landing as this was airport hotel. The soundproof was acceptable standard. The downside was the $20 parking fee. It was at no where but charged us almost the same rate as Hilton Quebec ($22) at Quebec downtown!
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Date of stay: May 2022
Value
Service
Sleep Quality
Helpful
Response from IHG Service, Owner at Holiday Inn Toronto-Airport East, an IHG Hotel
Responded 3 days ago
Hi ChristinaF, I read your review about your stay at our hotel. Thank you for choosing our Holiday Inn Toronto-airport East, where travel is a joy for all. We want each of our valued guests to have amazing and lovely memories at our hotel. We are thrilled to hear that you highly appreciated our hotel, and all that it has to offer. I will let our phenomenal hotel staff know about your kind comments. We look forward to welcoming you back again soon! Best Regards, Melissa P Case Manager IHGService
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We have stayed at this property many times, usually before an early morning flight to a sunny destination. This hotel offers everything you could want, comfortable, spacious, scrupulously clean rooms, beautiful heated pool, restaurant and bar on site. It has been recently renovated to a very high standard. However given all that the main reason for my review is the excellent customer service we received from the manage Shivant, he far exceeded our expectations with his professional, friendly manner to make sure we had everything we needed. I would not hesitate to recommend this hotel to anyone and for sure we will stay there again before our next flight in November. thank you again to Shivant and all the staff...........
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Date of stay: May 2022
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Comfortable rooms, restaurant on site, friendly lounge. Only thing is that I have a disability and it was long trek to my room. I tried to get a room closer to lobby but I couldn't be accommodated. I will consider staying here again if I find myself back in the area.
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Date of stay: September 2021
Helpful
After arriving in Toronto on Jan 05/22 at 7:30 AM from Fredericton, NB, I made a quick call to Holiday Inn Toronto Airport East while at the luggage carousel at YYZ & asked if it was possible to get an early check-in. They quickly accommodated my request and in no time, I was able to lay down & relax after 48 hours without any sleep. In addition to the prompt customer service, they also assisted by delivering my lost luggage to my room. I did have a slight glitch with the wi-fi, but when I asked for help at the front desk, they quickly showed me how to navigate the system. After I checked out, they also provided me a quiet place where I could work until I was able to get a ride home. To everyone at Holiday Inn, thank you for all of your help!
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Date of stay: January 2022
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Average room in average Holiday Inn. Gentleman’s t the front desk was friendly and the gentleman running the lobby bar named Jonathan was friendly. The airport shuttle was on point and in time to the minute for both of our shuttles. Room was not bad and all you need for a few hour sleep for a layover. I would say while they have been renovated in recent years they are quite load as people walk by in hallway.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Good shuttle
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1 Helpful vote
Helpful
Response from IHG Service, Owner at Holiday Inn Toronto-Airport East, an IHG Hotel
Responded 18 Dec 2021
Hi Jimmyytravel, Thank you for taking the time of the day to share your stay experience. It's a joy to read you appreciate our hospitable hotel staff, guestroom, and airport shuttle. We work very hard to ensure every guest enjoys a comfortable stay. I am sorry for the uneasiness caused by the noise from the hallway. Trust that I have shared your valuable comments with the hotel management as a tool to enhance the lodging experience we provide. We hope that during your next visit to our city, we will have the chance to restore your faith in our property. Warm regards, Zel N. Case Manager IHGService
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Nice and clean room. Fully renovated. My only issue was the free airport shuttle, maybe i wasn’t lucky, but I waited over 45 minutes at Pearson for the shuttle to arrive. Other hotels shuttle kept coming but not mine! The next morning shuttle was scheduled at 5:35 but only arrived at 5:40, it’s okay i mean but in this business being on time is a must.
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Date of stay: November 2021Trip type: Travelled on business
Helpful
Stayed at this hotel on night of 12th November . As our taxi was approaching the entrance, a large coach pulled in , in front of us. Reception was then full of the occupants of this coach, who were Afghan refugees. The noise was such that I could not speak to the reception staff. They were not wearing masks and children were running around unsupervised. Later that evening, I attempted to go to the bar for a drink, but such was the noise that I went back to my room. However, that was just as bad, as the noise continued most of the night in the corridors, loud voices and people running about. Next morning, once again, the reception area was crowded with these people just hanging about and children playing. The reception staff did not seem particularly concerned. Again, no masks were being worn, and certainly no social distancing. When I paid my bill, and mentioned this to the lady on reception, she said she would credit me with 5000 IHG points. Ten days later, and I have not received these points. Staff not at all concerned with the comfort of regular guests. Would definitely not stay at this hotel again.…
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Date of stay: November 2021Trip type: Travelled with family
Room Tip: Avoid this hotel.
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1 Helpful vote
Helpful
I booked the quarantine stay here for my parents for the very near future. I must say, Nadeen was INCREDIBLE ! I called so many hotels before to ask and inquire, they all lacked the care, efficiency and experience. I explained how my mother is claustrophobic and how we need a window that opens and preferably a sliding door. She immediately booked me a ground floor room with sliding doors. This meant the world to us! Out of all the other government approved hotels this one shows the most care and understanding for the quarantine clients, allow for walks around the property and much more. who ever the manager there is, you are doing great! and Nadeen was such a sweet fresh breeze on a hot and complicated day. Thank you, we look forward to my parents stay!
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Date of stay: July 2021
Helpful
PRICE RANGE
US$131 - US$166 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn toronto airport east hotel toronto, toronto holiday inn
FORMERLY KNOWN AS
The Toronto Airport Hotel
LOCATION
CanadaOntarioTorontoEtobicoke / West Humber-Clairville / Rexdale
NUMBER OF ROOMS
191
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Claim Your Listing Frequently Asked Questions about Holiday Inn Toronto-Airport East, an IHG Hotel
Which popular attractions are close to Holiday Inn Toronto-Airport East, an IHG Hotel?
Nearby attractions include St. Louis Bar and Grill (0.3 km) and 401 Mini-Indy Go-Karts (0.6 km).
What are some of the property amenities at Holiday Inn Toronto-Airport East, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Holiday Inn Toronto-Airport East, an IHG Hotel?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Holiday Inn Toronto-Airport East, an IHG Hotel?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Holiday Inn Toronto-Airport East, an IHG Hotel?
Conveniently located restaurants include Sushi-Ya Japanese, Jack Astor's Toronto Airport, and Ginko Japanese Restaurant.
Are there opportunities to exercise at Holiday Inn Toronto-Airport East, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Toronto-Airport East, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Toronto-Airport East, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Toronto-Airport East, an IHG Hotel have airport transportation?
Yes, Holiday Inn Toronto-Airport East, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Toronto-Airport East, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Toronto-Airport East, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Toronto-Airport East, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.