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The Westin Harbour Castle

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#37 of 132 Hotels in Toronto
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The Westin Harbour Castle
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3,873 Reviews from our TripAdvisor Community

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Showing 3,595: English reviews
Bangkok, Thailand
Reviewed 30 September 2014

We stayed at this hotel on 25SEP with group tour. The room is quite big but poor organized on plug and wire. They didn't arrange proper plug and wire as 4 stars hotel. All wire are messed near the head of my bed as well as under the working table. The lobby is big and modern furnished. Breakfast is fine...

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2Thank glenfiddich1985
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear glenfiddich1985, Thank you for taking the time to post your review. I apologize that you faced this issue with the wiring, I have taken note so we can look at making this more user friendly. I hope to have the pleasure of welcoming you back on your next visit. Be well, Tim Reardon General Manager

Port Moody, Canada
Reviewed 30 September 2014 via mobile

My husband and I just returned from a two night stay at the westin harbour castle. We were downtown for a wedding on center island so the location was absolutely perfect for our needs. It's also still within walking distance to the eatons centre along with a few other attractions such as the cn tower. I booked the hotel through...

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2Thank samm_8608
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear samm_8608, Thank you for posting your review. I’m delighted to hear that you enjoyed our great neighborhood and that our associates made you feel welcome and cared for. I have passed on the challenges that you faced during your stay to my leadership team so we can review some of the process to ensure to avoid these situations in...

Montreal
Reviewed 29 September 2014

This hotel is well located, just by the harbour in Toronto with a nice view on the port where the ferries arrive and leave. The check-in was quite fast and the lobby area is nice. As you make your way to your room you immediately feel the hotel needs to be updated. The room itself was spacious with just the...

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1Thank clippe
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear clippe, Thank you for your review. We are delighted that you enjoyed the hotel along with the scenic views of Lake Ontario. I appreciate your feedback we take our guests' comments seriously and it is due to comments like yours that we can keep improving our services. I hope to have the pleasure of welcoming you back on your...

Hong Kong, China
Reviewed 26 September 2014

Toronto is a fabulous city, and I'm a big fan of the Starwood Hotels Group. I had two weekends in Toronto, bookending a work conference, and this was the one en route to home - and I was really excited to be coming to the Westin Harbour Castle. I'm sorry to say I was so, so saddened by my experience....

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8Thank peekay68
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear peekay68, Thank you for posting your review we view all feedback as a gift. What you describe is certainly not the quality of standard that we are famous for at The Westin Harbour Castle and I am deeply concerned. I sincerely apologize for the inconveniences you faced during your stay and I can assure you that I have passed...

Burlington, Canada
Reviewed 25 September 2014

I recently stayed here for a night for a work function (and a conference at the attached conference center). Rooms are lovely, I had a brilliant view of the lake. Bed's were comfy and the bath products were very nice. Starbucks coffee was good too! The food during the conference was excellent! A great soup and wonderfully presented desserts. Staff...

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1Thank Mrs S
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Mrs S Thank you for sharing this great review of your recent stay. Our promise at Westin is ensuring our guests leave feeling better than when they arrived and I believe we delivered on that promise. We are really proud of our award-winning culinary team, offering quality fresh products, along with our Westin Superfoods. So I am delighted to...

San Diego, California
Reviewed 25 September 2014

I had a great stay at the property located next to the lake. The room was a great size and on brand with all things Westin. The lobby was very clean and staff were friendly. I would stay here again no matter the time of year. Short walk to the Hockey Hall of Fame, etc. Be aware that the city...

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1Thank redwingirl
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear redwingirl, Thank you for taking the time to post this great review. What you described is exactly what we strive for at The Westin Harbour Castle and I am pleased to know that your stay with us was flawless. It’s great to hear that our associates made you feel welcome and cared for during your stay as well. The...

Winchester, United Kingdom
Reviewed 25 September 2014

Sadly first impressions were not good as we had to queue for 30 mins just to drop off the car for the valet parking at an horrendous price then the queue to check in wound all round the lobby so we left our luggage and went for a walk.Eventually checked in to a lovely room on the 33rd floor with...

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Thank v-dubfan
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear v-dubfan, First of all, let me thank you for staying with us recently and for your review. I’m delighted to hear that you enjoyed your room on the 33rd floor with its scenic views of Lake Ontario and our great neighborhood. At Westin, we are taking our valued guests' comments seriously and it is due to feedback like yours...

Vancouver, Canada
Reviewed 24 September 2014

I was just there for a large conference. I have stayed at this hotel before and thing were much better in the past. About 200 people in our group and myself got food poisoning from the food the Westin brought in for lunch. This ruined the entire event. So many could not make any of the meetings that it was...

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4Thank Father0fthree
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Father0fthree, Thank you for sharing your feedback. Can you please let us know your preference of how best to contact you? Or feel free to reach out directly to the Executive Team at experienceteam@westin.com as we would like to connect personally. Be well, Tim Reardon General Manager

West Chester, Ohio
Reviewed 24 September 2014

I travel a lot for work. This hotel is by far my favorite place to stay! the staff is so nice and friendly. Bin and the team at the front desk always welcomes me and makes sure I have the best accommodations. Patrick and the restaurant team are the friendliest servers. They keep me energized and make me feel at...

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1Thank Rtignor
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Rtignor, We appreciate you posting this great review. This is exactly how it should feel and I am happy to know that our team exceeded your expectations. I have passed on a thank you to Bin and Patrick on your behalf for the outstanding service they delivered. I have also shared your comments with the rest of the team...

Norwich, United Kingdom
Reviewed 23 September 2014

This is what I expect of a proper 4 star hotel, but with great 5 star staff! Yes, the room is not brand new, but it doesn't look worn or outdated like a lot of hotels can do and the bed and shower were both really good, and good choice of channels (including the NFL) on the TV. I had...

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Thank Jack_norwich1978
GeneralManagerWestin, General Manager at The Westin Harbour Castle, responded to this review

Dear Jack_norwich1978, Thank you so much for posting this review of your recent stay. This is exactly how it should feel and I am happy to know that our team exceeded your expectations. It’s great to hear that you thoroughly enjoyed the hotel and our associates made you feel welcome and cared for during your stay. I have shared your...

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to The Westin Harbour Castle, Toronto. Our downtown Toronto hotel is located on the vibrant waterfront of Lake Ontario, where you can enjoy Toronto's seasonal events. ... more   less 

Additional Information about The Westin Harbour Castle

Address: 1 Harbour Square, Toronto, Ontario M5J 1A6, Canada
Region: Canada > Ontario > Toronto > Downtown West , Harbourfront
Price Range: $199 - $683 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Harbour Castle 4*
Number of rooms: 977
Reservation Options:
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Also Known As:
Westin Harbour Castle Hotel Toronto
Westin Hotel Toronto
Westin Toronto
Westin Harbor Castle Hotel Toronto
Toronto Westin
Westin Harbour Castle Toronto
Hotel Style:
#16 Spa Hotel in Toronto
#26 Luxury Hotel in Toronto
#27 Family Hotel in Toronto
#28 Romantic Hotel in Toronto
#40 Business Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Harbour Castle staff and other travellers.
31 questions
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Questions? Get answers from The Westin Harbour Castle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the elevators. You'll hear the bell and doors clearly from your room otherwise.”
  • Standard room
  • Odd placement of Air Conditioner
  • Worn looking furniture
  • Bed was a bit too close to the wall
  • Bright mirror
 of 5 bubbles 135alexc, 25 Mar 2017 | Read review
“get a room with a view over the inlet/lake”
 of 5 bubbles , 25 Mar 2017 | Read review
“we were on floor 26 with a lake view. Just spectacular sunset”
 of 5 bubbles 245beverleyf, 22 Mar 2017 | Read review
“Booked for 2 double beds and got a single double bed.. Had to use a blow up mattress which we brought in case of emergencies.. ”
 of 5 bubbles Jgd1981, 21 Mar 2017 | Read review
“Make sure you don't have an adjoining room with a connecting door as the soundproofing is not the best.”
 of 5 bubbles 852peterf, 20 Mar 2017 | Read review
5 of 5