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Novotel Toronto North York

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Novotel Toronto North York
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776 Reviews from our TripAdvisor Community

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Showing 665: English reviews
Reviewed 2 days ago NEW

The hotel was under construction when we stayed there. The elevators from the garage were nonoperational, as were the one(!!!) set of vending machines in the ENTIRE hotel, the rooms were outdated and had a funky odor. Find another place to stay!

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Helpful?
Thank 41WorldTraveler000
Jerusalem, Israel
Reviewed 1 week ago via mobile

Hotel is clean, close to subway and the staff is friendly. A shout out to Adam Hartwell, waiter at Trio (hotel restaurant) who gave me great service and movie tips/trivia while keeping the coffee flowing.

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Helpful?
Thank Annalevine
Michael S, General Manager at Novotel Toronto North York, responded to this review

Adam, Adam and more Adam!! Great character, great team member and great "service ambassador".. can anyone stop him talking? I hope not, because that's what makes him special... plus he brings me a coffee every day as well!! Thank you for recognizing him, he is a valued player in our team, who all work hard every day to "make the...

Calgary, Canada
Reviewed 1 week ago

I had to change rooms because there was red jam on the floor that looked like blood when I arrived the first night; additionally, the floor was extremely dirty and had not been vacuumed. When I switched rooms to room 1818 the shower leaked as the rubber seal on the shower door had lost some integrity. It appears that the...

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Helpful?
Thank markaK6766JH
Michael S, General Manager at Novotel Toronto North York, responded to this review

Thanks for sharing, and I agree, and pleased to say we have made that commitment to spend monies and have started work on phase 2 of our plan, 90 new bathrooms, completed hopefully by the end of January. I'll also follow up on that shower issue. Cheers, Michael.

Chattanooga, TN
Reviewed 1 week ago

Overall and very nice facility - clean and quiet with a nice urban location walkable to many bars and restaurants. There is also direct access inside to the York Center where you have Star Bucks and the access to the subway for a quick run downtown, etc. Small indoor pool but good for lap swimming, gym, sauna and bar/restaurant onsite.

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Helpful?
Thank EspanaTraveler
Michael S, General Manager at Novotel Toronto North York, responded to this review

Many thanks for your positive review, glad you enjoyed your stay. Cheers, Michael.

Reviewed 1 week ago via mobile

Stayed at the Novotel North York because of a family function. Stayed there a couple of times and it's about time it's been partially renovated. The rooms are small and they did not warm you when you booked of continuous construction. You would think they would not be working on the weekend but it goes from early morning till late...

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Helpful?
Thank MontrealLarry
Michael S, General Manager at Novotel Toronto North York, responded to this review

Sorry you were disturbed, somewhat surprised due to type of work being carried out, but of course recognize when in a quiet room, and a building built of concrete, even the slightest building noise can travel. Again, my apologies. Michael.

Washington DC, District of Columbia
Reviewed 1 week ago

On this repeat visit to the Novotel, North York, I noticed marked improvements, both in the service provided and in the quality of the rooms. I was given one of the newly renovated rooms, which was very clean and quite tastefully appointed. While not very spacious, it is well laid out, with comfortable beds.The bathroom was roomy, with a very...

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Thank MsTraveller48
Michael S, General Manager at Novotel Toronto North York, responded to this review

Thank you for sharing, I haven't considered our size too much recently, but you are correct. In Toronto we are one of the "smaller" hotels and have managed to keep a core of team members for many years... many of whom recognize our regular guests and know them well. Just a nice environment to work in. Plus glad you enjoyed...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

I used to regularly book this hotel for business purposes and have never had any problems with The Novotel. Warning do not input your personal information or credit card when booking online. The Novotel will charge your card and not inform you of their No Cancellation policy. I booked the hotel for the second week of December for training however...

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Helpful?
Thank A TripAdvisor Member
Michael S, General Manager at Novotel Toronto North York, responded to this review

Thanks for your feedback. Unfortunate, but you are correct, we offer discounted rates that are non refundable. Very much the same as the airlines and many other services. However I thought I would go to novotel.com and ensure that the rates were clearly identified and I am pleased to confirm that all the options have their terms and conditions highlighted....

Reviewed 3 weeks ago via mobile

If you are looking for a hotel that is clean with basic amenities at a reasonable rate this is a great hotel. It is nothing fancy but the rooms are clean and the location is easily accessible off the the 401 or the subway. There is underground parking across the road for $15 or $18 next to the hotel. In...

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Helpful?
Thank Cathy M
Michael S, General Manager at Novotel Toronto North York, responded to this review

Glad to read you will stay with us again and that you highlighted two key goals and advantages for us, Cleanliness and location, above the subway station to downtown. Thanks, Michael.

Tehran, Iran
Reviewed 3 weeks ago via mobile

we were there for 4 nights . easy check in and very fast check out. very good room cleaners and a very comfortables bed with a nice bathroom . the whole nights from 2 nov until 6 we hadnt any noise or un pleasant sound in corridors. breakfast served in a good place with the very patient staff. already this...

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Helpful?
1Thank kamran_12
Michael S, General Manager at Novotel Toronto North York, responded to this review

Vert pleased you mentioned the cleanliness of the hotel, so important, you know many of our room attendants have been here 20 years plus, they take great pride in their work, so great to be recognized, thank you. Michael.

uk
Reviewed 3 weeks ago

There were no downsides to our stay. We were part of a wedding party so there were a number of guests we knew. There was a very good choice for breakfast which was in a relaxing environment. Even when busy, the staff were friendly and helpful. We had a delicious evening meal in the restaurant which was not over priced....

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Helpful?
1Thank sunsaver
Michael S, General Manager at Novotel Toronto North York, responded to this review

Great, glad you enjoyed your stay and that you found everyone friendly and helpful, it is what we are about, thank you, Regards, Michael.

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Staying in North York

Neighbourhood Profile
North York
North York is one of Toronto's most culturally diverse neighborhoods. Home to a number of cultural events throughout the year that celebrate the city's varied ethnic communities, it's always worthwhile to see what's going on in the area. Its cross-section of inhabitants include students and long-time residents, giving North York an eclectic feeling of being both local and international. Extremely family-friendly, its rivers, arboretums, and parks cater to outdoor activities, while its historical villages paint Toronto's history in exciting shades. Bumper cars, mini golf, and inexpensive shopping also help cater to the inclusive family feel.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Trio Restaurant and Bar at Novotel Toronto North York Hotel
Trio Restaurant and Bar at Novotel Toronto North York Hotel
Cuisines: Canadian, Bar, International, Contemporary, Pub
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Novotel Toronto North York is a 3 star hotel located in uptown Toronto with easy access from major highways. Ideal for a business trip or short break, the hotel features nine meeting rooms for conferences and seminars, an exceptional restaurant andbar, heated indoor pool, fitness facilities and a direct indoor access to subway and shopping mall. ... more   less 

Additional Information about Novotel Toronto North York

Address: 3 Park Home Ave, Toronto, Ontario M2N 6L3, Canada
Region: Canada > Ontario > Toronto > North York
Price Range: $149 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Novotel Toronto North York 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Novotel Toronto North York Hotel North York
Accor North York
Novotel North York
North York Novotel
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Toronto North York staff and other travellers.
12 questions
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Questions? Get answers from Novotel Toronto North York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have better views....”
 of 5 bubbles EspanaTraveler, 29 Nov 2016 | Read review
“Request a room with a city view.”
 of 5 bubbles MsTraveller48, 28 Nov 2016 | Read review
“Not able to comment”
 of 5 bubbles NJByles, 2 Nov 2016 | Read review
“If you can afford it, go for the renovated room.”
 of 5 bubbles 2eratics, 4 Oct 2016 | Read review
“VERY Disappointed”
 of 5 bubbles 400eddie, 5 Sep 2016 | Read review
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