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Chelsea Hotel, Toronto

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5,493 Reviews from our TripAdvisor Community

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Showing 4,867: English reviews
South Bend, Indiana
Reviewed 17 August 2014 via mobile

Not luxurious, definitely in the three-star category. Is clean and location is great as mentioned by many other reviewers. Other reviewers also commented that the elevators are slow, and we found that to be true as well Walls are thin. A wedding party stayed on our floor and had a raging happy time (for them, not us ) in the...

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Helpful?
Thank Bruno666
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review

Dear Bruno666, Thank you for providing feedback from your stay. We are happy to learn of your overall enjoyable stay. We apologize that you were disturbed by other guest sharing the floor with you and certainly understand your frustrations. The hotel has security personnel on staff 24 hours a day to handle such situations. I hope that we will have...

Barrie, Canada
Reviewed 17 August 2014

About 10 years ago, I did a "secret shop" on this property under the Delta management. I spent 24 hours there, making contact with every department and spending $1100.00 for such things as room service, dining in every restaurant and drinks in every bar, at every conceivable time of opening. It scored about 90% at that time which is pretty...

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Helpful?
1Thank Davax
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review

Dear Davax, Thank you for taking the time to provide a review of your most recent stay at the Eaton Chelsea Toronto. Since the re-branding of the hotel we have begun and completed multiple renovations projects. We are in the process of planning our next phase of renovations and are very excited to share this with our guests. I apologize...

Chicago, Illinois
Reviewed 17 August 2014 via mobile

If you want peace and quiet, go somewhere else. We stayed at room 810 on 8/16 and the guests at 808 was out of control. They were playing loud redneck music and yelling. To top it all off, they kept banging the door. I'm glad we only stayed for one night and our sole purpose was to party in the...

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Helpful?
Thank WaikikiTdot
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review

Dear WaikikiTdot, Thank you for taking the time to provide feedback from your recent stay. I am sorry to learn that you were disturbed by other guests and certainly understand your disappointment. We have security staff on hand 24 hours a day and do handle noise complaints seriously. Our security personnel follow a strict policy which can lead to the...

Ottawa, Canada
Reviewed 17 August 2014

The Eaton Chelsea is situated in deep deep downtown Toronto almost near Dundas square (Canada's Times Square - almost). The hotel (lobby) is spacious but extremely busy and crowded surprisingly even at midnight. it is clean and the staff are friendly. There are many eating options and the elevators have been partitioned by floor groups so that you don't have...

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1Thank theoccasionalvisitor
Ontario
Reviewed 17 August 2014

We booked with the Chelsea because of their claim to being family friendly. The corkscrew slide is the only family friendly thing about this place. We also have always considered the Chelsea to be a reputable hotel. We were wrong. We wanted to stay on the 27th floor which included breakfast and evening canapés and honour bar, "Sorry, you have...

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Thank L P
Reviewed 16 August 2014

We stayed here as our usual hotel was fully book, but were pleasantly surprised. It is a REALLY busy hotel, great location and well run. The rooms very clean, we had a balcony but the best part was the bed:) the bed,pillows and linens were so comfortable I didn't want to get up. Parking is easy and close. My only...

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Helpful?
Thank Missy M
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review

Dear Missy m, Thank you for taking the time to post a review of your recent stay. We are delighted that you had the chance to stay with us and had a most enjoyable time. Our beds and bedding always get rave reviews and we are so glad you had a great rest. I do apologize that there was some...

Reviewed 16 August 2014

Stayed here for two nights. Prices extremely reasonable for this area. Close to subway and we walked back from the Rogers Center in 20 minutes. The hotel is clean and the rooms are well kept. We attended one of the bars that had a jazz band playing, it was nice to pass some time. Parking was underground and was extra...$22.00/night....

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Helpful?
Thank Kat N
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review

Dear Kat N, Thank you for your feedback. We are delighted to learn of your enjoyable experiences while staying with us for the two nights. Our lobby bar, Monarchs Pub features live music on several nights during the week and we are glad you were able to enjoy it! Be sure to check our Facebook page for updates on different...

Norman Wells, NT
Reviewed 15 August 2014

We booked the hotel way back in March, thank goodness because we got a good deal on the cost of the room, for a long weekend in August! And seeing how absolutely busy the hotel was during our stay, I'm sure we would not have gotten a room if we didn't book so early in advance. I chose this hotel...

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Thank nicnacker
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review

Dear NicNacker, Thank you for taking the time to review your stay at the hotel. We are glad to learn that your stay was very pleasant and you enjoyed all the festivities going on during that time. It is indeed one of our busiest weeks/weekends in the summer, but is always a great time for guests of all ages. We...

St. John's, Canada
Reviewed 15 August 2014

It is located rIght in the heart of downtown, five minutes from the Eaton Centre, and right on Yonge street and next to Dundas. The lobby is clean and beautiful and so are the restaurants and the outdoor eating area. There are always people checking in and out, and it's busy. Despite that, I found the staff eager and willing...

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Helpful?
Thank Mary F
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review

Dear Mary F, Thank you for taking the time provide a review of your stay. We are so happy that you had a enjoyable experience while staying with us and all interaction with our staff members was pleasant. We are continually changing the menu offerings in all of our restaurants, and have recently totally re-vamp our Market Garden On the...

Limerick, Ireland
Reviewed 15 August 2014 via mobile

Stayed for three nights in this hotel. Good location and friendly staff. The T-Bar in the lobby is great for a quiet drink and has a very pleasant atmosphere. Not so the other bar the Monarch, which lacks atmosphere and is really dated. The Market Garden restaurant is to be avoided as it was the worst meals we have ever...

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Thank MarcDun
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review

Dear MarcDun, Thank you for your feedback. We are glad to learn that you and your wife had an overall enjoyable stay with us. I apologize that the food and beverage you experience in the Market Garden did not meet your expectations. Your feedback will be shared with our Food and Beverage management team for review as this is not...

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Staying in Downtown

Neighbourhood Profile
Downtown
At the heart of Toronto, Downtown is the destination for cheap eats and fast fashion. Cut through by hip and trendy Yonge Street, the vibe here is young, with a strong student influence from the Ryerson University Campus. As a result, the Downtown area is always in flux: undergoing the construction of new facilities, with fresh retail spaces and pop-up cafes. Home to Toronto's largest indoor shopping mall, a number of vintage cinemas, and a healthy nightlife centered on the area's Distillery District bar and clubs near the East End, it's both an easygoing daytime spot and a popular party place after sunset. It also features some of Toronto's best outdoor landmarks, including Yonge-Dundas Square and the Nathan Phillips Square: perfect for a concert, a skate, or a relaxing sit-down.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more   less 

Additional Information about Chelsea Hotel, Toronto

Address: 33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada
Region: Canada > Ontario > Toronto > Downtown
Price Range: $158 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chelsea Hotel, Toronto 3.5*
Number of rooms: 1590
Reservation Options:
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Also Known As:
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Delta Toronto
Toronto Delta
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Questions & Answers

Here's what travellers have asked, with answers from Chelsea Hotel, Toronto staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Closest hotel to major hospitals in Toronto.”
 of 5 bubbles mw624, 7 Dec 2016 | Read review
“Club/business floor is more expensive but it is higher and quieter.”
 of 5 bubbles sirjuan007, 5 Dec 2016 | Read review
“If asked pay the $60 upgrade for a club room well worth the money.”
 of 5 bubbles 449colinw, 27 Nov 2016 | Read review
“Toronto Transit access to subway about 5 minutes walk. Near restaurants. Shopping mall nearby.”
 of 5 bubbles KingofService, 27 Nov 2016 | Read review
“On the east wing you have a nice view”
  • Double queen bed room
  • View from the room
  • View from the balcony
 of 5 bubbles martijno552, 23 Nov 2016 | Read review
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