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Quality Suites Toronto Airport

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Quality Suites Toronto Airport
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880 Reviews from our TripAdvisor Community

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Showing 820: English reviews
Halifax, Canada
Reviewed 1 week ago

Stayed at the Quality Suites Toronto Airport for one night between flights. I have stayed in numerous airport hotels around Pearson and this is by far the worst I have been in yet. The hotel is filthy and the rooms are unbelievably dated. The hotel appears to have not been touched since the day it opened which I am guessing...

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Helpful?
Thank FlyJayClass
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Dear FlyJayClass, Thank you for taking the time to contact us regarding your recent stay at Quality Suites Toronto Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the hotel on your recent visit. I have shared your feedback with the General and Housekeeping Managers. I'm excited to share with you that...

Reviewed 1 week ago via mobile

It's old and outdated. Booked for 2 nights but didn't have room service after first nights. WiFi is a disaster and I had to spend both evenings over half an hour to try to connect. This hotel is not worth the rating they have.

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Helpful?
Thank Jacob M
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Good Morning Jacob M, Thank you for your review of the Quality Suites Toronto Airport. I am sorry to hear we didn't meet your expectations with the room cleaning and our wifi. We do take this very seriously and hope you advised us at the time so we had an opportunity to rectify this. I hope I have a chance...

Ajax, Ontario, Canada
Reviewed 1 week ago via mobile

We stayed at this hotel on a Park and Fly rate. Room we had was clean however dated but OK for a one night stay. Heading to the hotel on the shuttle was good, however on the return not so much. I phoned the hotel prior to boarding our flight and the times we were given were incorrect. On the...

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Helpful?
Thank Julie C
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Dear Julie C, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer...

Walkerton
Reviewed 1 week ago

We had pre booked our hotel for their park, fly and stay offer. When we were booked in the day of travel we were told we had to drive to our parking as we could not park at hotel. I argued a bit but that didn't help and were would we go for last minute. Soo we stayed

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Helpful?
Thank Bill E
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Dear Bill E, Thank you for taking the time to contact us regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We received a high volume of Park n Fly bookings recently. Your satisfaction is important to us and we will be using the feedback...

Delta, Canada
Reviewed 2 weeks ago

We had a very late arrival but that worked well as the hotel allowed us a late check out the next day. This was much appreciated as we had an evening flight to Europe the next day. That being said, the suite was very large with a bedroom and sitting room. Decor is very dated and the sheer curtains actually...

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Helpful?
Thank Harald L
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Good Afternoon Harald L, Thank you for your review of the Quality Suites Toronto Airport. I am extremely happy to read that we met your expectations and you will be returning to our hotel. We are looking into renovating our entire hotel. Comments such as yours solidifies our efforts are being recognized by guests such as yourself. I hope we...

St. Catharines, Canada
Reviewed 2 weeks ago

Overall, excellent value for the price, with the nice option of leaving car on site and shuttle service to and from airport. Rooms were clean, fresh bedding and nice soft towels after a shower. Front office staff very helpful, in regards to helping my wife in, as I was retrieving luggage

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Helpful?
Thank Dale S
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Good Afternoon Dale S, Thank you for your review of the Quality Suites Toronto Airport. I am extremely happy to read that our facility worked well for you. Our entire team has stepped up to deliver positive guest experiences. Comments such as yours solidifies our efforts are being recognized by guests such as yourself. I hope we have made you...

Reviewed 2 weeks ago via mobile

I checked in for a one night stay. The check in process was pretty straightforward and I went up to my room. How disappointing! The first thing I noticed upon entering were the filthy stained carpets, followed by a ripped bed skirt. Upon closer examination, the walls and doors were all full of black marks, with questionable stains on the...

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Helpful?
Thank Susan M
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Good Afternoon Susan M, Thank you for your review of the Quality Suites Toronto Airport. I completely understand your frustration. We are constantly looking for ways to improve the product. I passed your feedback to our Housekeeping Manager for further investigation. We are also starting renovations in a few weeks. We take each comment and try to improve our services...

Peterborough, Canada
Reviewed 3 weeks ago

This facility worked very well for our group stay. It was for one night as we gathered for our trip. The hotel offered us a great selection of suite rooms for or varied group. Rooms set up worked well as offered privacy and large rooms. Our early morning transfer to the airport was handled by their staff to our satisfaction...

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Helpful?
Thank Gary B
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Good Afternoon Gary B, Thank you for your review of the Quality Suites Toronto Airport. I am extremely happy to read that our facility worked well for you. Our entire team has stepped up to deliver positive guest experiences. Comments such as yours solidifies our efforts are being recognized by guests such as yourself. I hope we have made you...

Belleville, Canada
Reviewed 3 weeks ago

We stayed at the Quality Suites Toronto Airport on October 14. We used the Park and Stay which included 8 days of parking. We loved the fact that the car was in a covered parking area. The suites was very clean and comfortable and the staff were great and really helpful.

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Helpful?
Thank Shirley R
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Good Evening Shirley R, Thank you for your review of the Quality Suites Toronto Airport. I am extremely happy to read that we met your expectations. Many guest love the covered parking. I hope I have a chance to welcome you back again soon! Thanks again, S.Kumar

Toronto, Canada
Reviewed 3 weeks ago

Upon arrival to the hotel, the girl who checked us in was a trainee who for some reason h ad to call a manager to assign our room. After 15 minutes of waiting, we checked into a room on the 10th floor that was very moldy and damp. When we called down to the front desk they sent someone to...

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Helpful?
Thank kdana2015
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Good Afternoon kdanadalley, Thank you for your review of the Quality Suites Toronto Airport. I completely understand your frustration. We are constantly looking for ways to improve the product. I passed your feedback to our Housekeeping Manager for further investigation. We are also starting renovations in a few weeks. We take each comment and try to improve our services based...

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Staying in Etobicoke

Neighbourhood Profile
Etobicoke
Etobicoke is a relaxed area along the Humber River. It's saturated with green spaces and conservatories, making it a premier destination for outdoor sports, hiking, and nature walks. Its abundance of parkland and lakes makes it a typical spot for fishing, picnicking, and camping out, especially in warmer months. The peaceful area is also enjoyed by families, who appreciate its boardwalks and sports facilities. Locals enjoy the variety of golfing and country club opportunities, which also provide lessons for golfers of any skill level.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Graffiti's Italian Eatery & Saloon
Graffiti's Italian Eatery & Saloon
Cuisines: Italian, Canadian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Make convenience the theme for your next trip into Pearson International Airport. The Quality Suites Toronto Airport Hotel is conveniently located 1km from the airport to which our shuttle runs complimentary 24-hours daily. Close to all major highways, Royal Woodbine Golf Course, Woodbine Casino & Slots and several major shopping malls, the Quality Suites is perfectly situated for your convenience. All our two room suites have a king size bed in the bedroom separated by French doors to a spacious living room. Whether you're organizing an 8-person boardroom meeting, holding team building event or holiday party we have the banquet space for you. Graffiti’s Italian Eatery & Saloon offers an exceptional dining experience. A relaxed atmosphere with over 180 seats to accommodate your dining needs. Your Hotel features many high-value amenities, including: Free high-speed internet access, Free airport shuttle, Weekday newspaper (available in lobby), Pet-Friendly hotel (nightly fee), Fitness Room, On-site car rental. ... more   less 

Additional Information about Quality Suites Toronto Airport

Address: 262 Carlingview Dr, Toronto, Ontario M9W 5G1, Canada
Region: Canada > Ontario > Toronto > Etobicoke
Price Range: $101 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Suites Toronto Airport 3*
Number of rooms: 254
Reservation Options:
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Also Known As:
Quality Suites Toronto Airport Hotel Toronto
Quality Inn Toronto
Quality Hotel Toronto Airport
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Questions & Answers

Here's what travellers have asked, with answers from Quality Suites Toronto Airport staff and other travellers.
17 questions
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Questions? Get answers from Quality Suites Toronto Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would not return because of parking 15 mins. away. When it stated parking”
 of 5 bubbles 177bille, 27 Nov 2016 | Read review
“Nothing on 4th floor, smoking floor”
 of 5 bubbles dales832, 22 Nov 2016 | Read review
“hotel parking right here, short shuttle ride to airport with frequent trips so minimal waiting times.”
 of 5 bubbles N1405TCgaryb, 18 Nov 2016 | Read review
“watch for scabies”
 of 5 bubbles kdana2015, 16 Nov 2016 | Read review
“Anywhere away from the lifts”
 of 5 bubbles Scubapro1957, 21 Oct 2016 | Read review
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