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Quality Suites Toronto Airport

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Quality Suites Toronto Airport
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880 Reviews from our TripAdvisor Community

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Showing 820: English reviews
Rosemere, Quebec, Canada
Reviewed 3 weeks ago

If you need a good WiFi when you travel, do not stay there. I was at this hotel for five nights and I had the same problem every day. Difficulty to connect and very slow or impossible access. In the middle of the night when no one uses the WiFi, just good. Very good service at the restaurant. Nothing to...

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Helpful?
Thank LUCDEBELLEFEUILLE
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Thank you for choosing the Quality Suites Toronto Airport. I'm really sorry about your experience while staying with us. I've passed your feed back to our IT team and they are investigating the issue. I'm happy that our restaurant staff were helpful. Hope you give us another opportunity to serve you in the future. Thank you, S.Kumar

Hong Kong, China
Reviewed 3 weeks ago

Stayed there for one night, not much to complain about the room except that only two small windows can be opened which made the room very hot. I left an important belonging in the room when I checked out, I rang the front desk that night and they asked me to reach the housekeeping department in the next morning -...

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Helpful?
Thank jaypoon7901
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Good Morning jaypoon7901, Thank you for your review of the Quality Suites Toronto Airport. I am sorry to hear about your experience with the lost item at our hotel. I've passed the information on to housekeeping and the executive housekeeper will contact you shortly. Sorry again, S.Kumar

Reviewed 3 weeks ago via mobile

The only reason I'm giving this a 3 star is because of the service I got from the guy at the front desk. I mistakenly booked the room for the wrong date and he fixed that for me without fuss. The room was not that clean. The sheets on the pull out couch was stained with blood so I called...

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Helpful?
Thank Annie R
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Thank you for choosing the Quality Suites Toronto Airport. I'm happy that our front desk staff were helpful. I've passed the information about your room to the executive housekeeper for investigation. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each...

Reviewed 3 weeks ago

We took their shuttle service from the airport to get their and the driver was a pleasant man, but when we arrived at the hotel the staff weren't the kindest. I don't know if it was because of a long days work but they were really grumpy. There was regular room service, a little restaurant in the hotel that served...

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Helpful?
Thank ItsMaey
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Thank you for choosing the Quality Suites Toronto Airport. On behalf of the entire team I apologise about your experience upon check in. I've identified the employee and will be coaching him. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for...

Reviewed 4 weeks ago

First entering this motel it looks OK, the staff were busy and told us they would charge us additional $15/day for parking eventhough we were STAYING there. The carpets are all old and very stained. The room carpet is very stained. Never got the refrig to work. The only good thing I can say for this place is the bathroom...

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Helpful?
Thank Bob C
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Good Afternoon Bob C, Thank you for your review of the Quality Suites Toronto Airport. I am happy to read that you saw value in the size of the bathrooms. We are presently working on cleaning all the carpets in the hotel as well as getting fridges in all rooms. Being a Airport location all the hotels charge for parking....

Sarnia, Canada
Reviewed 4 weeks ago

Excellent service at reception at 1AM is so nice to have. Beautiful comfortable rooms ...clean +++ cost very acceptable Graffiti restaurant breakfast brunch is awesome. very close and convenient to airport. Free shuttle

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Helpful?
Thank LorieTupy
Hotel M, Guest Relations Manager at Quality Suites Toronto Airport, responded to this review

Thank you for staying with us we are pleased that you have found your stay enjoyable, we look forward to your next stay. Thank you Dean Gooden

Kelowna, Canada
Reviewed 2 November 2016

We'll never stay here again. The hotel looks old as soon as you walk into the entrance. The check-in was very slow. The staff wasn't friendly. The room looked grungy, smelled smokey and the carpet was badly stained. There were noises coming from either the fridge or the plumbing all night.

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Helpful?
1Thank 362Marilynn
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Thank you for choosing the Quality Suites Toronto Airport. I'm really sorry about your experience while staying with us. We are planning on getting the entire hotel renovated in a few months. Also getting our staff refreshed in customer service. Hope you give us another opportunity to serve you in the future. Thank you, S.Kumar

Reviewed 28 October 2016

We stayed at this hotel for the weekend. Monday Morning, my husband woke up to bites all over his side and neck. We attended a Dr. who informed us that they were Bed Bug Bites! He said they were most likely in the pillow due to the location of the bites. We contacted the Hotel TWICE to complain, no one...

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Helpful?
2Thank Kim C
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Good Afternoon Kim C, Thank you for your review of the Quality Suites Toronto Airport. I passed your information to our Housekeeping Team to investigate further. We are constantly looking at ways to improve the product and proactively adding to enhance the guest experience. Thanks again, S.Kumar

Kitchener, Canada
Reviewed 27 October 2016

Good god You couldnt pay me to stay here again. Maid came in even after being advised I did not want room service. Bureau rifled through, money missing, personal effects disappeared. Advised staff and front lobby. Was told someone would contact me to rectify the issues. Didnt happen. Avoid avoid avoid.. 3,5 stars??? who is staying here ? I would...

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Helpful?
2Thank kimmilil
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Good Afternoon Kimmilil, Thank you for your review of the Quality Suites Toronto Airport. I am sorry to hear about your experience at our hotel. I passed your information to our security team and they are investigating further. We are constantly looking at ways to improve the product and proactively adding to enhance the guest experience. Thanks again, S.Kumar

Montreal
Reviewed 26 October 2016 via mobile

It is ok for one night. Needs better TV because those are old and picture is blurry full f dog almost impossible to watch. Otherwise it's ok clean and nice amenities are ok coffee tea etc. Missing water bottles

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Helpful?
Thank fabioinmontreal
Hotel M, Front Office Manager at Quality Suites Toronto Airport, responded to this review

Thank you for taking the time to leave a review of the Quality Suites Toronto Airport. We are sorry to hear about the TV. We are in the process of making many positive changes. Rest assured that your next visit to Quality Suites Toronto Airport will be a much better experience. Sincerely, S.Kumar

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Staying in Etobicoke

Neighbourhood Profile
Etobicoke
Etobicoke is a relaxed area along the Humber River. It's saturated with green spaces and conservatories, making it a premier destination for outdoor sports, hiking, and nature walks. Its abundance of parkland and lakes makes it a typical spot for fishing, picnicking, and camping out, especially in warmer months. The peaceful area is also enjoyed by families, who appreciate its boardwalks and sports facilities. Locals enjoy the variety of golfing and country club opportunities, which also provide lessons for golfers of any skill level.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Graffiti's Italian Eatery & Saloon
Graffiti's Italian Eatery & Saloon
Cuisines: Italian, Canadian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Make convenience the theme for your next trip into Pearson International Airport. The Quality Suites Toronto Airport Hotel is conveniently located 1km from the airport to which our shuttle runs complimentary 24-hours daily. Close to all major highways, Royal Woodbine Golf Course, Woodbine Casino & Slots and several major shopping malls, the Quality Suites is perfectly situated for your convenience. All our two room suites have a king size bed in the bedroom separated by French doors to a spacious living room. Whether you're organizing an 8-person boardroom meeting, holding team building event or holiday party we have the banquet space for you. Graffiti’s Italian Eatery & Saloon offers an exceptional dining experience. A relaxed atmosphere with over 180 seats to accommodate your dining needs. Your Hotel features many high-value amenities, including: Free high-speed internet access, Free airport shuttle, Weekday newspaper (available in lobby), Pet-Friendly hotel (nightly fee), Fitness Room, On-site car rental. ... more   less 

Additional Information about Quality Suites Toronto Airport

Address: 262 Carlingview Dr, Toronto, Ontario M9W 5G1, Canada
Region: Canada > Ontario > Toronto > Etobicoke
Price Range: $101 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Suites Toronto Airport 3*
Number of rooms: 254
Reservation Options:
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Also Known As:
Quality Suites Toronto Airport Hotel Toronto
Quality Inn Toronto
Quality Hotel Toronto Airport
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Questions & Answers

Here's what travellers have asked, with answers from Quality Suites Toronto Airport staff and other travellers.
17 questions
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Questions? Get answers from Quality Suites Toronto Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would not return because of parking 15 mins. away. When it stated parking”
 of 5 bubbles 177bille, 27 Nov 2016 | Read review
“Nothing on 4th floor, smoking floor”
 of 5 bubbles dales832, 22 Nov 2016 | Read review
“hotel parking right here, short shuttle ride to airport with frequent trips so minimal waiting times.”
 of 5 bubbles N1405TCgaryb, 18 Nov 2016 | Read review
“watch for scabies”
 of 5 bubbles kdana2015, 16 Nov 2016 | Read review
“Anywhere away from the lifts”
 of 5 bubbles Scubapro1957, 21 Oct 2016 | Read review
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