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Arrived for a business trip with three colleagues. Front desk personnel are inexperienced and have little ability to handle issues. All my colleagues were upgraded to a suite and not me. To make a customer happy they should of just upgraded me. Instead they said...More
Response from Tim T, Manager at The Adelaide Hotel, TorontoResponded today
Thank you for taking the time to share your feedback and concerns regarding your stay with us. Thank you also for meeting with me in person the morning of your departure when I was able to apologize in person and explain why we...More
Wow, treated like a princess here. We celebrated my birthday whilst there and I was truly spoilt, free upgrade , late check out, bubbly, balloons and chocolate!
Staff have been outstanding, from concierge to bellboy to housekeeping to reception.
Room was lovely and big and...More
The room was clean, modern décor and staff very polite and accommodating of our early check-in. The breakfast view of the city was stunning, and service was lovely. Beautiful bar area and lobby. Valet was timely. Close to Eaton's Centre and other destinations made it...More
There’s a button for everything in the room. It controls your drapes and every light. All on a convenient panel.
I really like the shoe shine box. Put your shoes in the box, put it outside your door and get a great shine while you...More
Response from Tim T, General Manager at The Adelaide Hotel, TorontoResponded 1 week ago
Thank you for your review. I am so glad to read that you found the technological features of the guest room very convenient for your stay. Our priority for our guests is comfort, and this certainly is a key highlight of our guest...More
I stay at a lot of hotels for work and of all of my experiences, The Adelaide Hotel (soon to be St. Regis) in Toronto was by far the most impressive when it came to the customer service. I was booking a last minute celebration...More
1 Thank Rachel P
Response from Tim T, General Manager at The Adelaide Hotel, TorontoResponded 2 weeks ago
Dear Rachel P,
Thank you for your kind comments and for taking the time to share them on Trip Advisor for our future guests. Your positive feedback regarding our ladies and gentlemen is truly wonderful to read, especially the special attention provided by Anna, Amanda...More
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe
Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.