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Shangri-La Hotel Toronto

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#9 of 132 Hotels in Toronto
Certificate of Excellence
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1 room 2 adults 0 children
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Shangri-La Hotel Toronto
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1,049 Reviews from our TripAdvisor Community

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Showing 1,000: English reviews
Markham, Canada
Reviewed 2 weeks ago

Impeccable service, food, and public places. The room was spotless and well appointed; however not as big as the same class room in the Shangri-la Vancouver. We were warned about the potential street noise in our corner room but we took it anyway. The check in clerk was right, you could hear the sirens coming from the streets of Toronto....

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Helen T
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Helen T, I would like to thank you for your review of the Shangri-La hotel, Toronto. I appreciate your feedback and have shared your comments with our entire team. We look forward to welcoming you back in the near future. With best regards, Jens Moeske

Vancouver, Canada
Reviewed 3 weeks ago

I stayed at the Shangri- La Toronto hotel for our company's National sales meeting- which meant that I was there for the whole week (yes, i know!) Everything from the BLO Dry bar on the 3rd floor, the Spa, meeting rooms, bedrooms were perfect. All the food was impeccable (hotel catering as well as BOSK Restaurant). We even spent a...

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Helpful?
1Thank Tania K
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Tania K, I would like to thank you for choosing Shangri-La hotel, Toronto. We are thrilled to hear that you enjoyed your experience with us. Please know that I have shared your kind words with our respective managers as well as the entire team. We look forward to welcoming you back in the near future, should the opportunity arise....

Toronto
Reviewed 3 weeks ago

We had an amazing time at the Shangri-la Hotel. My husband and I had a bit of a stay-cation in Toronto. Our night at the hotel happened to coincide with the Chinese New Year so we were treated with a dragon dance as well as treats in our room. Check-in was a breeze and the bell man brought our bags...

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Helpful?
1Thank Legna1
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Legna1, I would like to wish you a Happy New Year and thank you for choosing Shangri-La hotel, Toronto. I appreciate the note you sent very much and we are pleased to hear you enjoyed your getaway and our Chinese New Year celebrations. I will be sharing your kind words with our entire team. Thank you again for your...

Palo Alto, CA
Reviewed 4 weeks ago

The stay got off to an inauspicious start with no sign of anyone at check-in - this was following multiple flights and flight delays to get there. It was close to midnight and the lobby was almost raucous, but there was no one official around. Fortunately things rapidly improved from there. The hotel lobby is surprisingly busy and energetic with...

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Helpful?
1Thank 2teens
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear 2teens, I would like to thank you for choosing Shangri-La hotel, Toronto. I am pleased to hear that you enjoyed your experience at our hotel. Please know that I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Toronto, Canada
Reviewed 4 weeks ago

I stay in Toronto a lot so I do think this hotel is overpriced for what it is, and I guess also because I stayed there 12 times last year... Keeping all those stays in mind, aside from price I have always had good service, rooms are immaculate, lobby and outside grounds are beautiful. Elevator is pretty slow at times,...

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Helpful?
1Thank ToTravel15
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear ToTravel15, I would like to thank you for your review and for your loyalty to Shangri-La hotel, Toronto. I appreciate your feedback and have shared your comments with our entire team. We look forward to welcoming you back in the near future. With best regards, Jens Moesker

Toronto, Canada
Reviewed 4 weeks ago

Outstanding experience - Not what I thought High Tea was or could be!!! Was recently presented with an opportunity to join a business associate while they were in town and staying at the Hotel. They invited me to High Tea after a night out the prior day... HIGH TEA? Really? It was one of the most memorable experiences I have...

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Helpful?
2Thank ryeriz
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear ryeriz, I would like to thank you for choosing Shangri-La hotel, Toronto. We are thrilled to hear that you had an excellent High Tea experience. I appreciate the note you sent very much and I will be sharing your kind words with our entire team. Thank you again for your review. We look forward to welcoming you back in...

Toronto
Reviewed 4 weeks ago

The Hotel is a great place just to spend the night. The lobby lounge has a great vibe and entertainment. The rooms are clean and large. This hotel has the best pool area in Toronto - great sized warm pool, large whirlpool, steam and sauna. The added cabanas in the pool area where just a great place to relax. Best...

Review collected in partnership with shangri-la.com
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Helpful?
1Thank Mickey6928
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Mickey6928, I would like to thank you for choosing Shangri-La Hotel, Toronto. I am very pleased to hear that you enjoyed your staycation with your friends at our hotel. We appreciate your review very much and I have shared your kind words with the entire team. We look forward to welcoming you back in the near future, should the...

Painted Post, New York
Reviewed 4 weeks ago

Had the fourtante pleasure of staying at the Shangri-La for a weekend in Toronto with my wife. The hotel is in a good location to where everything is within walking distance so basically parked the car for our entire stay. Room was Perfect and as this is the 3rd Shangri-La we have stayed at (Taipei and Tainan in Taiwan being...

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Helpful?
1Thank James B
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear James B, I would like to thank you for choosing Shangri-La Hotel, Toronto. I appreciate the review you wrote very much and I have shared your kind words with the entire team. Thank you again for your comment. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

Reviewed 17 January 2017 via mobile

This was a Christmas present my girlfriend and I went on to not only celebrate Christmas but our anniversary. The hotel was phenomenal. The staff was super attentive very friendly and welcoming. We had a lovely desert that said happy anniversary and a bottle of wine waiting for us in our room when we arrived. The location of the hotel...

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Helpful?
1Thank Skylerharms
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Skylerharms, I would like to thank you for choosing Shangri-La hotel, Toronto. We are thrilled to hear that you enjoyed your experience during the Christmas holidays. Please know that I have shared your kind words with our respective managers as well as the entire team. We look forward to welcoming you back in the near future, should the opportunity...

Ontario, Canada
Reviewed 16 January 2017

Beautiful Hotel. Very modern very clean and right downtown. Too many downtown hotels are aging but this one is still new and it has a great feel to it. comfortable rooms, great night's rest, Staff is good (I think many hotels downtown are struggling right now to keep "Great" staff, but we had no complaints at all)

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Helpful?
1Thank Topher E
Jens M, General Manager at Shangri-La Hotel Toronto, responded to this review

Dear Topher E, I would like to thank you for choosing Shangri-La hotel, Toronto. I appreciate the note you sent very much and I will be sharing your kind words with our entire team. Thank you again for your review. We look forward to welcoming you back in the near future, should the opportunity arise. With best regards, Jens Moesker

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Staying in Downtown West

Neighbourhood Profile
Downtown West
Downtown West is home to Toronto's gorgeous Inner Harbor, and is a must-visit for lovers of art and the outdoors. The area's rich cultural heritage is celebrated by a number of monuments and museums, giving the neighborhood a mature feel. As a premier destination for modern art, people here stroll through the cool contemporary pieces at the Power Plant, enjoy the outdoor installations along Queen's Quay and Canoe Landing, and picnic among the zany designs of the Toronto Music Garden. The waterfront itself is often suffused with bikers and joggers, and the harbor is always packed with classic ships with masts raised. The vintage boats and ferries to the Toronto Islands make for a charming contrast against Downtown West's backdrop of skyscrapers, condos, and food trucks serving up hot, fresh fare to locals on the go. The area has a peaceful energy, and is popular with tourists and Torontonians alike.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 

Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Region: Canada > Ontario > Toronto > Downtown West
Price Range: $476 - $764 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Shangri-La Hotel Toronto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Family Hotel in Toronto
#3 Business Hotel in Toronto
#6 Romantic Hotel in Toronto
#6 Spa Hotel in Toronto
#8 Luxury Hotel in Toronto
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Toronto staff and other travellers.
19 questions
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Questions? Get answers from Shangri-La Hotel Toronto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have an Amex plat card, use "The fine hotel and resorts" program to reserve your room.”
  • marble heated floors, beautiful
  • bathtub city view (blinds come down for privacy)
 of 5 bubbles Holly_campers, 20 Feb 2017 | Read review
“request for university avenue view”
 of 5 bubbles paulcP7715QY, 3 Jan 2017 | Read review
“Enjoy the lounge in the lobby with live music”
 of 5 bubbles XTCmars, 29 Dec 2016 | Read review
“Ask for a southern exposure as the skyline is superior to the south.”
  • View from the tub! Pretty impressive
  • It was a great hotel centrally located in downtown Toronto
  • Iconic skyline
 of 5 bubbles CanadaClaire, 14 Dec 2016 | Read review
“I guess higher floors room or lower rooms with a terrace regardless, the Location promises great views”
 of 5 bubbles Romperine, 12 Dec 2016 | Read review
5 of 5