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Comfort Suites Downtown

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143 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Downtown
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Showing 141: English reviews
Reviewed 30 December 2015

The parking spaces are very narrow. The staff is friendly but the hotel is a refurb of something much more tired looking than it's willing to admit. It smells old. But it's definitely okay for an overnight stay after a game in Detroit before heading back to Toronto.

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Helpful?
Thank Anthony_Nalli
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Brownstown Township, Michigan
Reviewed 20 December 2015

This hotel offer lots of great thing like free hot breakfast, free parking,and Wifi .Very close to casino which we went for a show, its a short 5 min walk. Lots of great food around hotel . Jay from front desk was exceptional he went above his job to maqke our stay welcoming our tv was not working and we...

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Helpful?
Thank kylie r
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to...

Guelph, Canada
Reviewed 15 December 2015

i have been staying at this location for the last 2 months hotel is great as is staff they have a full breakfast and free parking. But at check out there is no one at front desk the GM (justin) is always in other office leaving front desk with nobody there not very welcoming . other than that this hotel...

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Helpful?
Thank 483mikem66
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Millbrook, Alabama
Reviewed 13 December 2015

The staff here is amazing. The decor is a little outdated but the staff makes up for it. It is centrally located and easily accessible to most areas. There are some nice family run restaurants close by. The room was very clean and the bed comfortable. It was the staff however that makes this place my choice if I need...

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Helpful?
Thank Debbie G
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional...

Dayton
Reviewed 9 November 2015 via mobile

Stayed for 2 nights in November 2015. 5-7 min walk to Casino. The free breakfast and parking are a nice perk. The rate was very reasonable and room was always clean (showing its age a bit but the price makes up for it). Staff accommodated an early checkin which was nice. Water and coffee were always available as well. Will...

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Helpful?
Thank wso32
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Reviewed 21 October 2015 via mobile

What a great place to stay. Our room was always kept clean. The staff was really nice. Breakfast had great choices. Staff went above and beyond expectations. Great location near the airport. All kinds of places close by to eat.

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Helpful?
Thank Laura M
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your wonderful comments. It is a pleasure to know that our guests do have a CHOICE when staying in Windsor and choose Comfort Suites Windsor as their destination. Breakfast is the most important meal of the day and it is wonderful to read that you enjoyed our breakfast and started your day off right. We look forward...

Mississauga, Canada
Reviewed 16 October 2015

Not only is this hotel in a great location, the place is always clean and the staff are super attentive and pleasant. I have stayed here before and my experiences have been very pleasant. I will not hesitate to return.

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Thank Omar B
Justin B, Manager at Comfort Suites Downtown, responded to this review

Located in a quiet residential neighbourhood in xcityx, the xhotelx, offers the benefit of the city without the cost or congestion. We agree travel is easy and convenient to downtown Windsor. Thank you for your comments and we look forward to having you stay with us again.

St. Catharines, Canada
Reviewed 14 October 2015

Stayed here for one night. We were attending a show at the casino. We used points to book the room. The room was clean. No problems. The girl at front desk was very knowledgeable and polite. She checked us in very quickly and gave us directions to the casino which was about half a kilometre away. A $6 cab ride....

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Helpful?
Thank jeff h
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your comments. Yes, the Comfort Suites is conveniently located in the heart of downtown Windsor. Very convenient to all areas. We are glad that you had an enjoyable stay. We look forward to having you as our guest again.

Reviewed 20 September 2015

This hotel was beyond expectations. Smaller, clean and bright with excellent front desk service. Updated. Room was terrific. Got a great restaurant recommendation. Close to the downtown....walking distance to everything we needed. Highly recommend.

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Thank Dave S
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to let other know of your recent stay here at Comfort Suites Windsor. You have summed up our hotel to a "T". I would like to welcome you back to our hotel the next time you are in Windsor.

Toronto, Canada
Reviewed 8 September 2015

Your advertisement states "family friendly." This was found to be the complete opposite during my 4 day stay with my family. During the 3 nights/mornings at this location, prostitutes were seen going in and out of the hotel, drug deals were seen, people who where obviously mentally or drug influenced were entering the hotel and hanging around the lobby area;...

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2Thank Roy S
Justin B, General Manager at Comfort Suites Downtown, responded to this review

Roy S. I am deeply disappointed that I have to write this letter to you today. Your comments regarding your hotel experience are very important to us. We want our guests to enjoy staying at Comfort Suites, so your report of a disturbing experience is a serious concern for us. We would like to apologize if you felt uncomfortable during...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
We provide a home away from home experience to all our guests. We are located in the heart of beautiful Downtown Windsor offering you fast access to all the local attractions. Casino Windsor, Dance Clubs, Detroit Tunnel, WFCU Arena, Windsor Spitfires, Tiger Games, NEW ADVENTURE BAY WATER PARK, Shopping District and many local restaurants and wineries. All of our rooms come with fridge, microwave, coffeemaker, local calling, FREE WIFI and Hot Breakfast. We offer Guest Appreciation Nights throughout the week. Pets are welcome at a cost of $25.00 per pet/per stay. $5.00 per pet is donated to the Windsor Humane Society. Cash and Debit payments will require a $250.00 Deposit and Photo Identification. Hotel is Smoke Free. ... more   less 

Additional Information about Comfort Suites Downtown

Address: 500 Tuscarora Street East, Windsor, Ontario N9A 3M2, Canada
Region: Canada > Ontario > Windsor > Walkerville
Price Range: $121 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites Downtown 2*
Number of rooms: 45
Reservation Options:
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Also Known As:
Comfort Suites Downtown Hotel Windsor
Comfort Suites Windsor
Windsor Comfort Suites
Comfort Suites Downtown Windsor, Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Downtown staff and other travellers.
2 questions
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Windsor, Canada
over a year ago

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Questions? Get answers from Comfort Suites Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“The room was very clean and exessible to the parking lot.”
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“Just ask the front desk.”
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