This review is disturbing but see the review below about this manager for corroboration. I booked a 1 br cottage with 2 queen beds and a pullout couch for me and my 2 buddies looking for a cheap place to stay close to town. I booked this cottage on their website, not a third party website. When I arrived the manager, who was the absolute worst customer service person I've ever experienced, told me I did not book a cottage, I booked a hotel room with 1 bed. I showed her the email confirmation which clearly showed me booking a cottage, to which she replied "well sometimes third party websites don't have our correct availability". I told her again that I didn't book through a third party, to which her answer was "what do you want me to do, make a cottage out of thin air?" She then asked when did I book my cottage, to which I replied 4 weeks prior. She laughed at me and said "this is old home week, i should have known there would be no cottages available 4 weeks prior". (I'm from 3 hours and 2 provinces away, so clearly this is an asinine thing to say). She then told me I should know websites are unreliable and should have called to confirm. I told her I didn't care that their website was unreliable to which she responded "of course you don't" then slammed the door behind the desk in my face as she stomped off to call the owner. She returned about 5 minutes later and said she spoke with the owner and they checked the activity log on my booking and no one had been logged as editing it, so I was wrong I booked a motel room not a cottage (despite the fact I continued to show her the email confirmation for my cottage). I told her I wanted to speak to the owner, she reluctantly called him and said "yah buddy wants to talk to you". I informed him first of all about the mistake with my room and secondly I told him all the things above about his managers behavior to which he had no comments or apologies. He proceeded to tell me the same story about how I was clearly wrong because no one touched my booking. I asked him what the rate was for a motel room, to which he replied $169. I asked him what the rate was for a cottage to which he replied $199. I asked them what rate was on my reservation, to which they looked and said $199. Still no apology or offer to smooth the situation over. Finally, the owner offered for me to "cancel the room for free". Can you imagine that the best offer they gave me to make up for their error and horrendous customer service was to not charge me a cancellation fee. I checked my phone and not one single hotel room was available for that night in all of Charlottetown. Same on Airbnb. It was clear that we were going to be stuck in this terrible, tiny room, and worse yet, there be no repercussions for the terrible service I had received. I told the owner that we would stay but I wanted one night free for all this inconvenience to which he replied no way, he couldn't do that. He told me I could have the room for the weekday rate of $149/night, ($20 less per night) and that after fees and tax that was about $100 cheaper (apparently their math skills are as good as their customer service skills). I had no choice but to accept this garbage offer. Later that night I got a call from a different staff member, telling me their system wasn't working properly to charge my credit card and that I needed to come right away to give them my card number (he was very anxious and aggressive about me coming as soon as possible, I'm guessing worried that i was going to take some kind of revenge for the way I was treated). They then proceeded to call twice more and come knock on the door, harassing me like i was a criminal for my credit card number. As for the room, the one double bed and pullout couch were touching each other and took up the entire room area, so instead of 2 queens in a BR and a double pullout, 3 grown men settled for a double and a pullout side by side. I absolutely despise this place and could not recommend against it enough…
I reserved a two bedroom cottage, but when I arrived was upgraded to the house in behind, I’m assuming due to the fact it was pretty vacant. The house was really nice, wifi worked great, but we could not sleep upstairs it was so hot and there was no air conditioning up there. We slept fine on the main level. It could have been cleaned better, there was still trash from the people there before, but even with that I would definitely stay here again.
Really nice cottages, very well remodeled. Only down side is the bedrooms are extreamly small but I guess they are just for sleeping anyhow. Lovely kitchen with convection oven and large microwave. Lots of storage if you were spending some time there. Very clean.
When I pulled up (someone had booked this for me, there was a festival and all chain hotels were booked) it was night and I was worried. I’m a business traveller and don’t usually stay at Motels. And then I went inside and was just shocked at how charming the place was. I was in one of the Motel units and it was totally renovated, look at my pictures. Even the porch in the morning was nice for hanging out with coffee. Also, it looks remote but it’s 1km away from a huge mall, Starbucks and McDonald’s. I peeked in on one of the stand alone cottages and for the price this is really nice, going to come back with my family next time I’m on the Island. No iron or ironing board so a drawback if you’re working.
We got to stay in a beautiful newly renovated cottage. We were so comfortable and enjoyed the place. Staff was very friendly when we arrived and the house keeping staff always restocked. We were happy to be so close to Charlottetown and the airport. Also wifi was a plus for at night!