The Holman Grand Hotel
123 Grafton St, Charlottetown, Prince Edward Island C1A 1K9 Canada
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About
#5 of 25 hotels in Charlottetown
Location
Cleanliness
Service
Value
Travellers' Choice
Charlottetown's only 4 Star boutique hotel, where clean, crisp decor mingles with natural Island light. We offer guest rooms where luxurious comfort, advanced technologies and eco-friendly initiatives come together in harmony. World class service that anticipates your every need without being fussy, in a historic downtown location that puts the city & the harbour views at your doorstep. Reserve your stay and discover a hotel experience that is unique to you and just as inviting every time you return. Located in our lobby you will find Grand Senses an Aveda Concept Spa and Redwater Rustic Grille a sommelier driven restaurant. Take your Grand Experience even further with luxurious treatments and services at the spa or a meal featuring a market-driven menu uniting East Coast seafood and produce with premier AAA Angus beef, making for unique signature dishes and innovative creations.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Mini golf
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Street parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Room service
Safe
Telephone
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
100Restaurantswithin 0.5 km
45Attractionswithin 0.5 km
123 Grafton St, Charlottetown, Prince Edward Island C1A 1K9 Canada
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631Reviews11Q+A100Room tips
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We experienced exceptional friendliness and service. Kudos especially to Tyler and Manu who went above and beyond. I did not give this a 5 star rating because the beds were not the most comfortable. The rest was great including the restaurant on premises.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Parking available on the street or adjacent to hotel for a fraction of valet parking charge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
In town for a conference. Room was clean, staff were pleasant! No concerns on that end. I did however notice that on one occasion, the cleaning staff didn’t actually clean my room. Used towels were removed, but not replaced, dirty surface were just left. But the cleaning staff the following day cleaned everything well! So it made up for that. I would still recommend and stay again.
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Date of stay: May 2023Trip type: Travelled on business
Room Tip: This is one thing I think hotels in general should probably stop. Assuming everyone drinks coffee!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I know it’s a cheap hotel but I think it’s strange there was no turn down service. Coffee, towels, soaps, etc weren’t replaced for my stay. Quiet time is supposed to be 10pm - not enforced. There is a fire door outside the room door that kept being closed by my neighbouring room (due to the noise), I had to get the front desk to open, this took 10-15 minutes every time I wanted to get in my room. Location is great, service is bad - you get what you pay for I guess.
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Date of stay: April 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Stay elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I have no complaints regarding the staff, as they were friendly and accommodating. However, I cannot recommend this hotel and will not be staying there again. 1) I was expecting better service from a hotel that does not provide parking or breakfast. 2) Our room did not have any notepaper, pens, nor robes. (Which was an oversight by the staff). 3) The elevators take an inordinate amount of time to be called - there are only two in the hotel, and they are mostly occupied by cleaning staff. 4) Showers are constructed in such a way that there is no choice but to end up with a pool of water on the bathroom floor. (there is no shower curtain; just a holf wall of glass, and then a half wall of open space. 5) Shower heads are installed very low on the wall. If you are 5'10 or taller - good luck. 6) We were woken at 8:20 AM by a staff member who repeatedly kept knocking on our door. When I asked what they wanted, they said, "Did you need any towels?". We had not request towels, nor did we request room service. 7) If you are looking for an adult experience, this is not the hotel for you. There were numerous children running around the hallways yelling and making noise. 8) Elevator floors constantly soaked with water from people using them after they come from the hot tub and pool. …
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: You get very little for your money.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 17 Apr 2023
Thank you anthonypE3212MR for taking the time to leave such a thorough review. While I am pleased that you found our staff friendly and accomodating I am sorry that you were let down by other aspects of your stay. Please reach out to me directly on the occasion of your next visit to downtown Charlottetown and I will ensure that you receive an experience in line with what we are known for.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've rarely left a hotel feeling as absolutely neutral as I did about this one. For everything I liked, there was something I didn't and vice versa. For *me* personally, it was closer to a 3 star experience, but I rated it as 4 because I think there are things which would make it a good fit for others. To start with the pros: The staff was very friendly and the beds very comfortable. My room was clean, room service was swift, and there were plenty of towel and toiletries. If you're looking for a central location in Charlottetown, it's hard to be better located than this. This is also a very pet friendly location, if you are traveling with a furry friend. On the flip side, the Holman lacks any particular charm. It was very generic feeling. The hallways and shared spaces felt more like a dorm than a "grand hotel". My corner room was weirdly situated in a way that if the curtains were open, you could see into my room from the hallway. The frosted window on the bathroom door feels a little intrusive and I didn't love the positioning of the shower directly in front of the mirror. Because the glass doesn't cover the entire shower, there was a fair amount of residual splash on the floor as well. There was a surprising lack of usb or charging ports. The only "charging dock" was on top of an outdated clock/radio which would have supported a first generation iPhone. The key cards were extremely sensitive and easy to demagnetize. The available parking is a valet service. I did find this personally limiting in terms of the times I would leave Charlottetown. I felt bad getting my car more than once a day. Those staying primarily in Charlottetown may not have the same issue. The pool area is pretty small and would likely be chaotic with more than three families there at once. All in all, it was a fairly priced hotel that had last minute availability when I needed it, so I feel fortunate for the stay. I can't say that I would never return... but neither would I likely seek it out.…
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 17 Apr 2023
Thank you, Fferffee for taking the time to leave a review. I am pleased to let you know that we have updated the tech in our guest rooms which now all feature wireless charging, USB-C and USB-A charging, as well as Bluetooth connectivity. Please reach out to me directly on the occasion of your next visit to downtown Charlottetown.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time at the Holman Grand Book for a 3 night stay Dec 30th to Jan 3 2023 The Hotel Room was Modern Spacious and It didn't have carpet in the room which was fantastic no sticky smelly carpets like other hotels check in was fast parking was easy room was clean the ladies had a 90 min massage and facial for $99 we came out floating this spa treatment was exceptional Yes it's a little bit pricey but well worth the treat and I would definitely stay at the Holmangrand again when visiting beautiful PEI
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 17 Apr 2023
Thank you annetteH200 for taking the time to leave a review. I am pleased to learn that everything was pleasing to you - I look forward to welcoming you back to The Holman Grand!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an impressive pet friendly hotel with a perfect location in downtown Charlottetown. Pretty well everything is within walking distance- the Confederation Center, the waterfront, hiking trails, shops and restaurants. You can expect a warm welcome at the front desk and an immaculately clean room with a comfortable bed. Bonus - the rooms have no carpets and there is a small window to let in fresh air! If you don’t find one of their cozy bathrobes in your closet, advise the front desk and they will make sure you have one for your stay. I highly recommend the Holman Grand Hotel for a visit to PEI’s beautiful capital city.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 17 Apr 2023
Thank you LaurieC118 for taking the time to leave a review. I am pleased that you enjoyed our fully pet-friendly accomodations in the heart of downtown Charlottetown. I look forward to welcoming you back to The Holman Grand!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'd like to leave a great review, because so many of the staff were lovely and helpful. However, the same cannot be said for their guest services manager, Luke Thompson. I have travelled all over the world and stayed in countless hotels, and NEVER encountered such terrible customer service. This man is rude, condescending, and unprofessional. He actually made my wife cry, and we were only trying to ask a simple question. He will be the solo reason we never return to this hotel, and that's unfortunate. Do better, Holman, this staff member is ruining your reputation!
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 17 Apr 2023
W8515VDmelaniem, Thank you for taking the time to leave a review. I hope that we are able to welcome you back on the occasion of your next visit to downtown Charlottetown.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Back for another stay in august. Hotel spotless as was the room. Staff as always pleasant and friendly. Luke is a great asset as supervisor on the front desk. Great new restaurant just a block Away - the sea rocket. Excellent bar seating for drinks and oysters!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 17 Apr 2023
MandDplus2, Thank you for taking the time to leave a review and for your kind comments. We look forward to welcoming you back to The Holman Grand!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely disgusting experience at front desk check-in : absolutely inexcusable. It's months later and still no resolution from hotwire or the GM of this property. For a luxury hotel with such high prices one would expect basic courtesy and decency at check-in. I've travelled all over the world and by far this was the worst treatment at a hotel I had ever experienced. I am not going to get into specifics here but multiple Emails to the GM were not adequately addressed.
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Date of stay: August 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Luke Thompson, Guest Services / Front Office at The Holman Grand Hotel
Responded 17 Apr 2023
Dear lauramo1983, Thank you for taking the time to leave a review. I hope that we can welcome you back the next time that your travels bring you to downtown Charlottetown.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$186 - US$281 (Based on Average Rates for a Standard Room)
LOCATION
CanadaPrince Edward IslandCharlottetown
NUMBER OF ROOMS
80
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Claim Your ListingTHE HOLMAN GRAND HOTEL: UPDATED 2023 Reviews, Price Comparison and 472 Photos (Charlottetown, Canada) - Tripadvisor
Frequently Asked Questions about The Holman Grand Hotel
Which popular attractions are close to The Holman Grand Hotel?
Nearby attractions include Confederation Centre of the Arts (0.05 km), St. Dunstan's Basilica (0.09 km), and Anne & Gilbert, The Musical (0.2 km).
What are some of the property amenities at The Holman Grand Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Holman Grand Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Holman Grand Hotel?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at The Holman Grand Hotel?
Yes, paid private parking nearby, paid public parking nearby, and street parking are available to guests.
What are some restaurants close to The Holman Grand Hotel?
Conveniently located restaurants include Truckin' Roll Ice Cream, Claddagh Oyster House, and Leonhard's Cafe & Restaurant.
Are there opportunities to exercise at The Holman Grand Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is The Holman Grand Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Charlottetown.
Are any cleaning services offered at The Holman Grand Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Holman Grand Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Holman Grand Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.