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Hotel Universel Quebec

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Traveller (165)
Room & Suite (68)
Pool & Beach (11)
Overview
  • Excellent12%
  • Very good26%
  • Average31%
  • Poor17%
  • Terrible14%
1 week ago
“You get what you expect for this category of hotel”
1 week ago
“Shabby and needs some TLC”
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (486)
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Traveller rating
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38
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1 - 5 of 223 reviews
Reviewed 6 days ago

Good-Location was great, caught the bus into Old Quebec for 3.50 which came every half hour or we had a taxi waiting for us for 15-20 dollars total into the city so no one had to drive. Boston Pizza attached had great food and drink....More

Thank Debb54
Response from Geneviève M, Responsable des relations publiques at Hotel Universel QuebecResponded 3 days ago

Thank you for your review on Tripadvisor, we are glad to see that you enjoyed our location, as well as our facilities. We are sorry for the inconveniences experienced during your stay, we assure you that when we have a technical problem in our hotel,...More

Reviewed 1 week ago via mobile

Booked two rooms for a family visit into town. That also gave us the opportunity to see how uneven the comfort is from one room to the other. The hotel had been renovated but lacked some vision and good workmanship to make it such that...More

Thank Roaming_user
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 1 week ago

Thank you for taking a few minutes of your time to review us on TripAdvisor. We are sorry to read that you did not fully appreciate your stay with us. We invite all our guests to contact the reception when there is a problem with...More

Reviewed 1 week ago via mobile

Room area was las large. Beds were comfortable. Air con noisy. Could not sleep with it on. Room was was too close to the ice machine. Hot water was good. Hotel located close to food outlets. Shabby hotel and room - needs improvement.More

Thank GreyNomads888
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 1 week ago

Thank you for taking a few minutes to review us on TripAdvisor. We are sorry to read that you did not fully appreciate your stay with us. We always invite our guests to contact the reception when there is a problem with your stay, our...More

Reviewed 1 week ago

We are currently staying at the Universel, and are very happy with the customer service so far. Nancy at the front desk was super prompt in addressing our accommodations when we realized that the air conditioning was not working in our room. On a week...More

Thank A D
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 1 week ago

Thank you for this perfect review on TripAdvisor! We are happy to know that our staff made your stay with us a success and that the climatisation help you on these hot days in Quebec! We hope that you will come back to our beautiful...More

Reviewed 2 weeks ago

We stayed several nights here as the price was good compared to trying to stay in the heart of the old city. Not sure why but we seemed to have got the honeymoon suite perhaps? The room was large with a spa bath as well,...More

Thank Merilynn
Response from Geneviève M, Public Relations Manager at Hotel Universel QuebecResponded 2 weeks ago

Thank you for this great review on TripAdvisor! We are happy to read all these great comments about your stay. We also take notes of all the comments you made to assure a follow-up with our team as soon as possible. We hope to welcome...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Wheelchair Access
Meeting Rooms
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$86 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$86 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Spa Hotel in Quebec City
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (165)
Room & Suite (68)
Pool & Beach (11)
Dining (7)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Caton D
9 December 2017|
AnswerShow all 3 answers
Response from Geneviève M | Property representative |
Hi, to book a room, you must be over 18 and you will need a credit card. Thank you and have a great day!
0
Votes
Danika A
29 December 2016|
Answer
Response from TommyBernier1 | Property representative |
Bonjour, il y a tout ce qu'il faut pour cuisiner, chaudron, poêlon, ustensiles et couverts ainsi que le nécessaire à vaisselle. Tommy, de l'Hôtel Universel Québec
0
Votes
Google Translation
Grnevieve
8 October 2015|
AnswerShow all 2 answers
Response from TommyBernier1 | Property representative |
Thank you for your interest in our establishment! Unfortunately, we do not accept pets at our hotel. We apologize for the inconvenience. Do not hesitate, if you have other questions!
0
Votes
Room Tips
"I would stay on the 2nd floor again, pool area a little loud"
Debb54
2 million years ago
Read review
"Away from the main lobby which can be noisy."
Merilynn
2 million years ago
Read review
"Ask for a renovated room."
heatseeker94
2 million years ago
Read review
"Avoid 248 to 256. Bar under"
danielmi517
2 million years ago
Read review
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