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My family had a great experience at the Hotel Universal. The staff were extremely friendly and helpful. They gave us a free upgrade, booked attraction tickets and answered all of our questions. We had a great time.More
Thank Michelle G
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 21 August 2015
Thank you for taking the time to share a review on us on TripAdvisor. We are very pleased to read that you seemed to have had a great time at our hotel. Our staff members work extremely hard in order to provide high quality service...More
Actually not all the rooms have mini fridges (ours did not), and the free WiFi works intermittently. We did have a Keurig coffee maker. The swimming pool is loved by children, but adults will find it rather small for almost anything except splashing around. The...More
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 18 August 2015
Thank you for reviewing our hotel on TripAdvisor. Our guests’ comments- the good as well as the not so good ones- are very important to us and help us improve our services.
We were sorry to read that you had some issues with our free...More
Well, travelling with a toddler and staying in hotels is really hard enough without the hotel making it harder. we arrived after a long drive at the hotel at around 8pm with a screaming unhappy toddler to find he had no where to sleep! we...More
Thank Victoria M
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 15 August 2015
Thank you for reviewing our hotel on TripAdvisor. We were sad to read that your stay with us was a source of disappointment.
As you said, we know that traveling with young children can be very challenging and we try our best to help parents...More
The outside of the Universel doesn't look like much, but inside it is nicely decorated. It was handy to restaurants and a $ 20 cab ride to Old Quebec,
That being said, we had several concerns about our room The first problem was a very...More
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 7 August 2015
Thank you for sharing your experience at the hotel on TripAdvisor. We were sorry to read you did not entirely enjoy your stay with us.
As for the spongy carpet in your room, it sometimes can get wet since it is right next to the...More
When we approached the hotel it looked very dated from the outside, but we were pleasantly surprised when we got inside our room, very modern and nicely updated. The pool/spa area is pretty impressive for a hotel of this caliber. The surrounding area includes a...More
Response from TommyBernier1, Public Relations Manager at Hotel Universel QuebecResponded 29 July 2015
Thank you for reviewing our hotel on TripAdvisor. We are glad you seem to have enjoyed your stay with us.
We are delighted to know you liked your room and were also enthusiast about our pool area. As you mentioned, our guests can enjoy a...More
US$69 - US$181 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#15 Spa Hotel in Quebec City
Non-Smoking Rooms ,
Number of rooms
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