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Hotel PUR Quebec

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Hotel PUR Quebec
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407 Reviews from our TripAdvisor Community

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Showing 200: English reviews
Montreal, Canada
Reviewed 6 days ago NEW

My room had a huge window and a great view of a street lined with restaurants and shops that was attractive to look at. However and this is a big however-my room was quite small and the only upright chair was a plastic one-like a lawn chair-which might work in a budget Hotel but doesn't work very well in a...

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Helpful?
Thank pacificoceandreams
HotelPur, Front Office Manager at Hotel PUR Quebec, responded to this review

Dear pacificoceandreams, Thank you very much for sharing your experience at Hotel PUR with us. This week, we are undertaking major renovations to the rooms and common areas. We sincerely hope that these renovations will please our guests. As a result, the technical problems you have experienced will be resolved. I am glad to hear that the service offered by...

Reviewed 1 week ago via mobile

So after long research on hotels in old Quebec that was my best choice! Great location, modern design , no microwave , gorgeous view from our room, clean big pool,sauna and guess what?!they have door open to outside area so right after sauna you can go out and chill a little in a snow hehe. They also have parking available...

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Helpful?
Thank Yarsemin
HotelPur, Front Desk Supervisor at Hotel PUR Quebec, responded to this review

Bonjour ekaterina y Thank you very much for your kind comments. We are hapy that you enjoyed your stay with us. It's been a real pleasure to help make it enjoyable. We are looking forward to welcome you again. PURely yours! David-Olivier Blouin Front desk Supervisor

Ottawa
Reviewed 2 weeks ago

This SHOULD NOT be a Starwood property! Management must be replaced in its entirety and staff re-trained - they seem brainwashed to providing the WORST customer service I've ever seen - as a Platinum member in SPG for 8 years I continue to be stunned. Problems started at check in when they refused to offer SPG status amenities. After reminding...

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Helpful?
Thank TubeGuyOttawa
HotelPur, Responsable de la réception at Hotel PUR Quebec, responded to this review

Dear TubeGuyOttawa, I'm sorry to hear that your experience at the PUR has not lived up to your expectations. As you were not at the property yourself, I would like to clarify some facts: SPG benefits are usually offered only to the member when present. As you were not here, your guests can't enjoy the benefits that are granted to...

Toronto, Canada
Reviewed 2 weeks ago

In almost 50 years of travelling, I must say that for what is supposed to be a 4 star Hotel, I expected MUCH better. Better service, better rooms, better EVERYTHING! Some lowlights .... 1- The hotel has 18 floors, but only 1 working elevator 2- There is no hot water on the lower floors in the morning 3- They give...

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Helpful?
Thank steplab1963
HotelPur, Front Desk Supervisor at Hotel PUR Quebec, responded to this review

Good afternoon, Thank you for taking the time to comment your stay with us. We are sorry to see that your stay was not up to your expectations. Creating a memorable and unique experience is our main objective. We are aware that some elements of our property are tired. That is why our 242 rooms, lobby and all common spaces...

Reviewed 3 weeks ago via mobile

A nice, modern, clean hotel which is good value and reasonably located. It would not stand out if it wasn't for the super staff. Someone in management there knows how to treat a customer! Everyone from reception to cleaners was so welcoming. And while breakfast at $15-$20 pp was typical hotel price it was probably the best breakfast we ever...

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Helpful?
Thank Richard M
HotelPur, Front desk supervisor at Hotel PUR Quebec, responded to this review

Bonjour Richard M Thank you very much for your kind comments. We are hapy that you enjoyed your stay with us. It's been a real pleasure to help make it enjoyable. We are looking forward to welcome you again. PURely yours! David-Olivier Blouin Front desk Supervisor

Reviewed 3 weeks ago

The gym, swimming pool, & sauna was amazing. The hotel's location was good too; easy access to public transportation, clothing stores, & Old Quebec. The best part of our room was the view, spectacular!

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Helpful?
Thank Sagrario S
HotelPur, Front Office Manager at Hotel PUR Quebec, responded to this review

Bonjour Sagrario , Thank you very much for your kind comments. We are hapy that youenjoyed your stay with us. It's been a real pleasure to help make it enjoyable. Are pool os the biggest one in a hotel in quebec city and we are proud of it. We are looking forward to welcome you again. PURely yours! David-Olivier Blouin...

Hamilton
Reviewed 3 weeks ago

It's was the first time we stayed in "downtown" Quebec City. The hotel staff were lovely and helpful. The hotel has a streamline look, but is clean and the rooms are comfortable. We used the pool and sauna (unisex) which we loved. Great way to end the evening. The location is fantastic, a 15 minute walk to "old" Quebec City...

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Thank rhus1
Reviewed 25 November 2016 via mobile

Arriving late Friday night, the staff had our room ready with a flower delivery and a card that was written and prepared by staff from my bf. An above and beyond gesture. They went the extra mile to assist us in anything we needed during our stay. We had to book a mechanic to look at our vehicle and one...

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Helpful?
Thank Julia P
HotelPur, Front Office Manager at Hotel PUR Quebec, responded to this review

Bonjour Julia P, Thank you very much for your kind comments. We are hapy that you and your boyfriend enjoyed your stay with us. It's been a real pleasure to help make it enjoyable. We are looking forward to welcome you again. PURely yours! Guillaume Lefrançois Assistant Room Division Manager

sevilla,spain
Reviewed 13 November 2016

The owners locked out their staff. One elevator is functioning , no daily maid service, no pool, no room service. I am very upset that as a guest I am also a hostage to a work action against the hotels employees.My partner and I stayed at this hotel twice a year for a decade, never again.

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2Thank kuujjuaq
HotelPur, Responsable de la réception at Hotel PUR Quebec, responded to this review

Bonjour Kuujuaq, Thank you for taking the time to give us your comments. We are sorry that your last stay with us was so unpleasant for you and your partner. The entire management team is doing its very best to offer a quality service in the circumstances. Each individual has his opinion and we respect that. We truly hope that...

Montreal, Canada
Reviewed 12 November 2016 via mobile

I was on my way back from parking the car in an adjacent street, as recommended by the valet/concierge and as I was checking about to enter the building, checking my phone to see which room my wife had booked, I saw a young guy lunge at me a swing his hardest punch in my stomach, and then started running......

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Helpful?
2Thank MaximeLachance

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Towering above downtown Quebec, Hotel PUR's sleek and sophisticated guest rooms are a lesson in savvy design. All guest rooms are outfitted with select amenities appealing to the business and leisure travelers. Guest rooms feature floor to ceiling windows offering panoramic views of the neo-Gothic Saint Roch Church, Saint Lawrence Seaway, and Orleans Island. ... more   less 

Additional Information about Hotel PUR Quebec

Address: 395 rue de la Couronne, Quebec City, Quebec G1K 7X4, Canada (Formerly TRYP Quebec Hotel PUR)
Region: Canada > Quebec > Quebec City
Price Range: $124 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel PUR Quebec 3.5*
Number of rooms: 242
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Also Known As:
Pur Hotel Quebec City
Pur Quebec City
Hotel PUR Quebec Quebec City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel PUR Quebec staff and other travellers.
12 questions
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New York City, New York
over a year ago
Puerto Rico
1 month ago
Keeseville
10 months ago
New York City, New York
over a year ago

See all questions (12)

Questions? Get answers from Hotel PUR Quebec staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sorry-no suggestions.”
 of 5 bubbles pacificoceandreams, 17 Jan 2017 | Read review
“Park your vehicle and walk everywhere, it's in a great location to explore the city old and new.”
 of 5 bubbles rhus1, 29 Dec 2016 | Read review
“15th floor was nice and quiet”
 of 5 bubbles GradyM333, 7 Nov 2016 | Read review
“save your money and take a room with a view from the back of the hotel”
 of 5 bubbles pinky4real, 24 Oct 2016 | Read review
“Ask for the chuch side; spectacular!”
 of 5 bubbles 637marcg, 22 Oct 2016 | Read review
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