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There were a could of great things for our team-the pool area was decent, a large enough area with a basic pool and hot tub and the kids had fun. It was also great that they let our team have a banquet room one night....More
Response from HeritageInn_11, Manager at Heritage Inn Hotel & Convention CentreResponded 3 days ago
Thank you very much for taking the time to review your recent team experience at the hotel. We appreciate your feedback about your stay and are happy to hear we were able to accommodate your group. We apologize for the issues you had...More
Wow! Couldn’t get a room at the Spa, so we “settled” for the Heritage Inn and we were BLOWN AWAY from check in to check out. From friendly staff at Front Desk, Lounge & Restaurant to amazing food, quiet hotel and amazing jacuzzi room ❤️!...More
Response from HeritageInn_11, Manager at Heritage Inn Hotel & Convention CentreResponded 1 week ago
Thank you for this phenomenal review of your recent stay at our hotel! We work very hard to try to ensure our guests have a wonderful experience, and I am thrilled to hear you had such a good time interacting with our fantastic...More
Absolutely exceptional! A 6 star experience from check in to check out. The room was super clean and there was no detectable noise from other rooms despite being close to full. Pool and hot tub were beautiful, with skylights to allow for natural light. I...More
Thank Matthew M
Response from HeritageInn_11, Manager at Heritage Inn Hotel & Convention CentreResponded 4 weeks ago
Dear Matthew M,
Thank you very much for taking the time to write this wonderful review of your recent experience at our hotel. We are so happy to hear that you enjoyed your time with us, and are incredibly thankful for the glowing recommendation! We...More
Our stay was absolutely horrible. We check in walked into our room it smelt disgusting.. there was literally hair EVERYWHERE to the point where my boyfriend was almost convinced they hired aps to do the house cleaning & laundry. Front desk lady was eger to...More
1 Thank Toni B
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 21 September 2017
Thank you for explaining your situation to us. We are very sorry that you had such a poor stay. The condition of your room was a clear oversight by our housekeeping staff and we apologize for this inconvenience. We hope that the discount...More
We chose to stay at this hotel since we needed a separate room for our son and there weren't many options in Moose Jaw. We arrived in Moose Jaw early and went to the hotel at 1 PM - I realized this was very early...More
Response from HeritageInn_11, Hotel Management at Heritage Inn Hotel & Convention CentreResponded 14 September 2017
Thank you for taking the time to bring your situation to our attention. We would like to apologize for the level of service you received when you arrived. It is unfortunate that you were not met with understanding and a willingness to be...More
Response from HeritageInn_11 | Property representative |
I apologize there was an error with our Trip Advisor listing for our Cranbrook hotel. We do not offer a Free Hot Breakfast with each stay; however, you are able to purchase our Bed & Breakfast rate that does... More
I apologize there was an error with our Trip Advisor listing for our Cranbrook hotel. We do not offer a Free Hot Breakfast with each stay; however, you are able to purchase our Bed & Breakfast rate that does include two breakfast vouchers.
Our hot breakfast is served in our on-site restaurant Skylight Cafe, includes coffee or tea, or small juice or milk with your meal. You can choose from select items off our Hot Breakfast menu. For more information about this special rate, please visit our website.
Heritage Inn Hotel & Convention Centre Cranbrook