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- The night lady was rude and condescending
- Our first room was extremely dirty and was eventually quarantined
- Our company gave the hotel thousands in business and nobody cared
- The overly pregnant lady in the restaurant was rude
- none of these...More
2 Thank blakeh1313
Response from HeritageInn_11, General Manager at Heritage Inn Hotel & Convention CentreResponded 11 December 2014
I was very distressed to read your review. Customer satisfaction is very important to us and I appreciate you bringing your experience to my attention.
I apologize that your stay was below expectation. I would like to acknowledge our shortfalls and assure you...More
We ended up staying at the Heritage Inn for a wedding. First our door did not lock and you could get into the room without a key by turning the door handle. This meant we could nto leave any of our stuff in the room....More
1 Thank Megan200
Response from HeritageInn_11, General Manager at Heritage Inn Hotel & Convention CentreResponded 28 January 2015
Your comments have been taken very seriously and I appreciate that we have had an opportunity to speak about this in follow up. Once again please do accept my apology for any inconvenience that you experienced.
We do our utmost to meet and...More
The concierge was happy to give us a room with a window looking out so we could keep an eye on our truck and trailer. Room was nice and clean, bathrooms were very clean. Bed was really comfy. Heritage inn was a comforting relief after...More
3 Thank Sasha L
Response from HeritageInn_11, General Manager at Heritage Inn Hotel & Convention CentreResponded 20 September 2014
Thank you for staying with us on your drive through Moose Jaw. I truly appreciate you taking the time to tell us about your experience and for sharing this with others.
I am glad your visit was enjoyable and comfortable and that we...More
We asked for an upgraded room, did not get one, only about 10 guests in the hotel, we got a filthy, room with old stained beat up furniture. We were treated nice enough by staff but the hotel needs a redo. Go elsewhere.More
Thank Norm B
Response from HeritageInn_11, General Manager at Heritage Inn Hotel & Convention CentreResponded 16 September 2014
Thank you for taking the time to submit feedback about your most recent stay. I welcome all feedback as it helps us improve our guest experience for the future.
We would like to apologize for not meeting your expectations. We have renovated a...More
I do not know why this hotel was not better reviewed. We had a newer room/suite and it was wonderful. Great staff, restaurant was fantastic food and price, and the pool was clean and fun.
Firmly recommend this to anyone visiting the little town of...More
1 Thank Nikk S
Response from HeritageInn_11, General Manager at Heritage Inn Hotel & Convention CentreResponded 6 September 2014
I appreciate you taking the time to post this review regarding your most recent stay at the Heritage Inn. Customer feedback is valued and provides us with an opportunity to gauge our strengths along with the areas where improvement is needed.
US$85 - US$88 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Response from HeritageInn_11 | Property representative |
I apologize there was an error with our Trip Advisor listing for our Cranbrook hotel. We do not offer a Free Hot Breakfast with each stay; however, you are able to purchase our Bed & Breakfast rate that does... More
I apologize there was an error with our Trip Advisor listing for our Cranbrook hotel. We do not offer a Free Hot Breakfast with each stay; however, you are able to purchase our Bed & Breakfast rate that does include two breakfast vouchers.
Our hot breakfast is served in our on-site restaurant Skylight Cafe, includes coffee or tea, or small juice or milk with your meal. You can choose from select items off our Hot Breakfast menu. For more information about this special rate, please visit our website.
Heritage Inn Hotel & Convention Centre Cranbrook