Hotel was ok but it left us disappointed. Our room was mostly clean but they had forgot to vacuum the room as their was crumbs/stuff on the floor. Bed and bathroom was clean so we can overlook that. The reason we had booked this hotel was for the water slide however they don’t turn it on until 4pm. So it didn’t work out for us as we where in town for a wedding and the kids couldn’t go water sliding. Pool hours are 9am-10pm. Slide hours are 4pm-10pm. I’m not sure why they can’t turn on the slide when the pool is full of kids or the point of having a water slide in your hotel if you don’t have it it on for even half the day. Due to the uncleanliness of the room and useless water slide i decided to give it two stars. We won’t be staying again. Pros are breakfast was good and staff was friendly.…
Had a very wonderful stay during the Labour Day weekend! I got the double Queen room on the 1st floor and I must say I never stayed in a beautiful room with a comfortable bed. The pool and hot tub were amazing! (The kids enjoyed the water slide) and the gym area was awesome as well! The room I was in was immaculate, had a stovetop which they provide the pots and pans dishes and cutlery! I sure will be staying there again!
Booked the Science Center Theme room for 1 night. Bunk beds had food crumbs in them & mattress cover was urine stained; requested new linens & had to change them ourselves/dispose of soiled ones; walls were paper thin & could hear everything on our floor & the floor above us; pool was over-chlorinated & water was murky. Bathroom sink was clogged with hair. Attempted to complain at check out only to have the clerk simply print my bill & walk away Definitely will not stay again
We booked the Family Room for my husband, daughter and I. The "pull out sofa" was not a typical sofa bed and not very comfortable. There was no bedding for the sofa bed and only two bath towels for a family room. The bathtub needs some serious cleaning; there was mold in the grouting that needs to be addressed. We have stayed here before, and other rooms were better maintained. The family room was a disappointment for the price that we paid. We noticed that the common areas (such as the elevator and chairs in the breakfast area) are starting to get quite grimy. Everything needs a good cleaning.
Lucked out with this hotel when my regular one was fully booked…great location, spacious and immaculate rooms, professional and courteous staff along with an adequate buffet breakfast. Would definitely stay here again!
The room size and layout were very nice. There were a few issues that need attention. The toilet ran continuously. I mentioned it to the front desk staff who said it would be fixed but it never was fixed. The remote for the t.v. did not work. The ad says there is a full kitchen and there was one frying pan, 5 knives and forks but no pot, only one spoon, no sharp knives or other utensils, no dishwasher soap, no dish towel, etc.. The pool at times was very full and many times was rowdy. The staff serving the breakfast did the best job they could but there were times when the hot food pans were empty, and some items were missing.
I’ve stayed at this hotel a few times when I come to Regina. The beds are so comfy the staff are so polite and helpful. They have a great pool which the kids love to swim in! It has a waterslide which is a huge bonus! The breakfast had a lot of variety which I thoroughly enjoyed. I will definitely stay at this hotel again
For a fairly new hotel it looks worn and tired. The first room we checked into had mattresses tipped on their sides with piles of bedding in the bathtub. We waited for a half hour for another room and it was ok. The room had was tired... dings and scrapes on the walls and stains on the furniture. The heat did not respond to controls and it was super hot all night. The hallways were not clean along the edges and the floor under the vending machines was filthy. The rubber floor around the pool was turning green in some places and the window/door into pool had not been cleaned for some time. We did not have a comfortable sleep and were very glad to leave early in the morning. I was really surprised that for the young age of this hotel it seemed very old and run down. I certainly won’t recommend it to anyone else.…
We called days prior to our check in to see about an earlier check in as we were only in town for one night. We were told yes we could have a 2 pm check in instead of the 4 pm which was customary. Upon arrival we’re told no we can’t do that. I asked about what kind of discount we could expect seeing as they told us to go kill time until they’d have our room ready and they simply responded “NONE” I said that’s unacceptable and he said have a good day. Wow….. just wow.
We booked for 2 nights checked in room on the first floor and there were black bugs on both beds in our room I informed front desk and took pic .. I was moved to a room 2 doors down and I refused ... They then moved me again to the forth floor and I was then ok but after that evenything I asked for I had to work for ... There was no blankets or pillowy for the hide abed and I was told the hotel was out of pillows ... In the morning I asked for restocking for fresh Towles and dident receive from 9am till 4 pm .. at 150$ a night I would expect more and was not even given an apology for the bugs in our room