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I booked a room to visit a friend. The next morning - my friend suddenly passed away!!! I called the hotel to cancel the reservation and obtain a refund. They would not reverse the charges or provide a credit for future. I paid for the...More
Response from Sylvester S, Front Office Manager at Westmark Whitehorse Hotel and Conference CenterResponded 1 week ago
Dear Valued Guest,
Thank you for your feedback. We apologize for the inconvenience caused to you while canceling your reservation. We do take our guest and future guest feedback seriously. Please do email me in regards to the particular situation, so I can look into...More
This is the best available in Whitehorse. The rooms are small, old, no air (didn't need it), and absent of style. I think they did the best they had to work with. The bar was fun and the bartender informative about Whitehorse. BUT, given that,...More
Don't stay here.
For the price, 110 CA, we expected a lot more than what we got.
The beds were uncomfortable, the blankets were actually just thin sheets, the TV didn't work, and there was hair in the bathtub. The shower made an awful screeching...More
I stayed here for a week for business. The hotel needs some serious attention. The pictures you see from guests years ago, are still how it looks, only older. The hotel was musty smelling. The room was unbearably hot and I had to run the...More
The hotel needs a lot of work. Rooms were unbearably hot with little adjustment available at the thermostat. I opened the window to allow fresh air and cooling the room. During the course of two visits I had security staff yelling at me from the...More