InterContinental Sydney Double Bay, an IHG Hotel
33 Cross St, Double Bay, Sydney, New South Wales 2028 Australia
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Room & Suite (85)
Pool & Beach (79)
About
Location
Cleanliness
Service
Value
InterContinental Sydney Double Bay is a luxurious hotel with a homely feel, located in a unique village close to the heart of the city, this exclusive beachside suburb allows visitors access to everything, from world-class restaurants and bustling nightlife to cafe culture and peaceful walks. Sip cocktails on our Rooftop Bar with picturesque views, dine in the award-winning Stillery Bar & Dining or celebrate a special occasion in style.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Highchairs available
Taxi service
Secured parking
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Fence around pool
Yoga room
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Housekeeping
Minibar
Cable / satellite TV
Walk-in shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, French, Chinese, German and 5 more
Location
88Good for walkers
Grade: 88 out of 100
55Restaurantswithin 0.5 km
12Attractionswithin 0.5 km
Contact
33 Cross St, Double Bay, Sydney, New South Wales 2028 Australia
Getting there
EdgecliffSydney Trains10 min
Car HireSee all Double Bay car hire
791Reviews15Q+A100Room tips
Reviews
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Good quality hotel, nice place for a business meeting... BUT I got a dodgy SMS a couple of days later asking if minibar charges could be placed against the credit card used on check in. The SMS came with no identifying number. When I called it took a long time to get an answer. The assistant was polite and helpful and informed me that there was a charge for a bottle of champagne - which was a fantasy. I used only one bottle of complimentary still water (and confirmed that it was complimentary on check out). The assistant said that the charge would be removed. I can think of a number of explanations but all are speculative on my part, none flattering to the hotel. Has anybody else had the same experience??
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at InterContinental Sydney Double Bay, an IHG Hotel
Responded 2 weeks ago
Hello prt181, Thank you for taking the time to reach out to us to your experience at the InterContinental Sydney Double Bay and for choosing IHG® Hotels and Resorts as your travel partner. We appreciate you as one of our valued guests. We work hard to provide our guests with a memorable experience, and I'm sorry for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. I have shared your comments with the hotel management, and your feedback will be used to implement improvements to ensure we offer a better experience for guests in the future. We look forward to hosting you with IHG® Hotels & Resorts again soon. I hope your next stay with us will be better than the last. Sincerely, Crisel V. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I was delighted with my stay here - staff all friendly and welcoming. Nice upgrade to a room with a view. Excellent and extensive breakfast buffet. Good food on offer server poolside. Double Bay itself has a nice feel, different to Sydney CBD but only a ferry ride away.
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Date of stay: February 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The hotel was pretty good. The staff was pretty good but not amazing for a 5 star. The common areas were well maintained, but unfortunately I found the room a bit small and breakfast not amazing. I don’t think I’ll stay with you, again, the price quality ratio is not convincing
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Normally I only give feedback back to the hotel staff but in this case I do believe it’s time to make a review. I was very surprised to see the rating on Intercontinental Double Bay because it’s a fantastic hotel. I stay around 180 days in Australia every year and I have to say that Intercontinental Double Bay is by far the best hotel in Australia within IHG -the staff are really nice and personal, the lounge is the best lounge that I have ever been to and the hotel is very boutique, so you will connect with the staff, not like a City hotel where they don’t even remember you, even though you might have stayed there for 5 nights. The reason why I’m doing this review, is for everyone to understand that the rating you see online (which I normally look at myself) is not anywhere near the experience you will get by staying here. I do believe it has to do with people like myself, that just expect the hotel to be rated the best but it does show that most people making reviews are only doing it, if they want to complain about small thing. I have stayed at this hotel since 2016 and every stay has been so pleasant and I just can’t see how Intercontinental Double Bay can do any better because they are doing everything to perfection, so therefore I hope this small review will make a small difference. We all know that it´s the people behind that makes all the difference and this is also why I have to say that Intercontinental Double Bay is above the normal Intercontinental brand. All staff members are so personal and they just want to make your stay as convenient as possible…
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
I couldn’t fault the service at the intercontinental! We left a dodgy air bnb that cost the same per night and checked into the luxury and convenience of the IDB. From the glass of champagne at check in to the amazing valet parking service, it is a polished operation. Every staff member I interacted with in my 5 night stay was friendly, helpful and thoroughly professional. I stayed with my kids and they loved all the fancy trimmings, including the buffet breakfast which has a fresh juice station, Nutella station (big hit!), a number of hot meals made fresh to order, plus Moet & Chandon if you are so inclined at that hour of the morning (!) My only criticism is the pool temperature - it was really cold. I would have loved to get in and spend more time there with the kids, but it was too cold even for them (and that’s saying something). Nonetheless we will be back, we have found our Sydney base and look forward to returning. Hopefully the pool temp will have been improved by then!…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Positive comments first. Staff amazing, so helpful, friendly and professional. For example ZAK, concierge , suggested a restaurant, but found they were fully booked, so he walked down there and personally organised us a table and then returned to the hotel and walked us down. He did not have to do this as the restaurant is very popular and he could easily have accepted that there was not a table available. Another example, Peter who was taking care of parking today, offered to park my car for free after we had checked out, so we could enjoy a coffee at the local cafe before we left Double Bay. He also did not have to make this offer so we could spend a little time enjoying DB before we left. All other staff, especially at Reception were totally supportive, friendly, professional and a credit to the person responsible for training the staff. The room had a roll out bed in our room when we arrived, and it had to be removed which did allow quite some nice space in the room overlooking the street. The bed and pillows were very comfortable, but the shower is too small for a man or large person. In room service menu does not exist and we were told to scroll down the TV and then download an app. from the TV and etc. etc. I told them I did not have a phone so a room service menu was sent up. An international 5 star hotel should be more user friendly than this. However I sent the food back which I ordered as quite frankly it was disgusting. The spatchcock was dry, stale, cold and I could not eat it. The chips were also cold, but at reception they were very gracious and took the cost off our bill. I definitely would NOT recommend the food at this hotel. Valet parking is first class and cost $70 pr day. Se comments on Peter above. Breakfast is in a very nice quiet room but the selection again is not great, especially the hot food. It seems that the food in this hotel spoils what would otherwise be a great hotel. Position in Double Bay is perfect as it is in the centre surrounded by the shops, and other attractions.…
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Date of stay: January 2023
Value
Rooms
Service
Room Tip: Get a high floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This place sucks. HAMILTON was raising his voice to me and continued to argue with me about LAW. IF you don't have a shuttle bus - Don't claim that you have one. Simple as that. When your hotel actually has a shuttle and it is at your hotel. Not we can call you a cab and you can pay the cab is not a shuttle
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Date of stay: December 2022
Value
Location
Service
Room Tip: Stay at the downtown one if you want to be around stuff that is open
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at InterContinental Sydney Double Bay, an IHG Hotel
Responded 2 Jan 2023
Hi travelking007, We appreciate you providing us with feedback regarding your stay at our hotel. We are pleased that you have chosen to do business with IHG® Hotels & Resorts. I'm sorry to hear that some aspects of your stay weren't as enjoyable as you had hoped, as we always work hard to make an assurance that our guests have a great time. I have communicated your thoughts to the management of our hotel and sent you a private message to learn more about your stay. I hope you will read it when it is most convenient for you. Sincerely, Renz A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
One of my better decisions not to be in the center of the action in Sydney. Only a couple miles away but a world away from the CBD in terms of crowds, traffic, Sydney beauty. Not much to knock here, rooms with great balconies over looking the water. Leafy upscale neighborhood great restaurants, close access to the water ferry, rooms well appointed, room service and food excellent. Restaurant vibe not for me (too quiet, table layout) but overall well run hotel and good value for location and quality. Bell desk staff a particular stand out.
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Date of stay: October 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: balcony with bay view much better, has good tv service, take the ferry too easy, room service as...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Promises much but does not deliver. Stayed on level 2 which is a pet floor (no issues but I am allergic to pet smells) so beware. Room smelt like dogs which is not hygienic. Steer clear of the bar/ restaurant as service is slow and disinterested , no oysters, asked for steak rare and came well done, French fries limp and sad - a metaphor for the bar and the hotel.
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Date of stay: October 2022Trip type: Travelled on business
Room Tip: Avoid the pet floors.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from IHG Service, Owner at InterContinental Sydney Double Bay, an IHG Hotel
Responded 9 Nov 2022
Hi Room4Barry, Thank you for sharing your thoughts about your stay. We appreciate you choosing InterContinental Hotels Sydney Double Bay and doing business with IHG. We deliver personalized, authentic, and memorable experiences to our guests. I am sorry that did not happen during your stay. Please know that your feedback is valuable to us. I forwarded this to our hotel management for improvement of guest experience. We hope that you give us the opportunity to serve you again in the future. Sincerely, Riz E. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a 3 star hotel at best . We had to extend our stay because my wife became very ill and was admitted to hospital and I had to stay on. So they increased the rate to $820 per night plus $70 parking ‘because all the Sydney hotels were booked out.’ We had to move rooms 3 times without getting any assistance with our luggage. They then tried to charge us $96 for a bottle of wine from the mini bar and a further $12 the next night. We didn’t even open the minibar! On the last night I was given a room reserved for disabled people. It was a disgrace! It didn’t even have a wardrobe to hang clothes in!! All three of the rooms we stayed in were dirty and had rubbish still in them from the previous occupants. I spoke to the General Manager who was apologetic and did a lot of ‘hand-wringing’ but actually did nothing to alleviate the problem. This is not a high quality establishment. In fact it is an extremely low quality one. Do not waste your money by staying there !!…
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Date of stay: September 2022
Value
Rooms
Service
Room Tip: Each of the three rooms we stayed in were appalling!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from IHG Service, Owner at InterContinental Sydney Double Bay, an IHG Hotel
Responded 21 Oct 2022
Hi ianh104, Thank you for choosing our hotel and for taking the time to provide feedback about your experience. InterContinental Hotels provides the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope you can give us a chance to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$244 - US$377 (Based on Average Rates for a Standard Room)
LOCATION
AustraliaNew South WalesSydneyWoollahraDouble BayDouble Bay
NUMBER OF ROOMS
140
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Claim Your ListingINTERCONTINENTAL SYDNEY DOUBLE BAY, AN IHG HOTEL: UPDATED 2023 Reviews, Price Comparison and 668 Photos (Australia) - Tripadvisor
Frequently Asked Questions about InterContinental Sydney Double Bay, an IHG Hotel
Which popular attractions are close to InterContinental Sydney Double Bay, an IHG Hotel?
Nearby attractions include Steyne Park (0.3 km), Royal Oak Hotel (0.2 km), and Liberty Shoes Australia (0.1 km).
What are some of the property amenities at InterContinental Sydney Double Bay, an IHG Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at InterContinental Sydney Double Bay, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Sydney Double Bay, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at InterContinental Sydney Double Bay, an IHG Hotel?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to InterContinental Sydney Double Bay, an IHG Hotel?
Conveniently located restaurants include bibo Wine Bar, Indigo Double Bay, and Little Jean Restaurant & Café.
Are there opportunities to exercise at InterContinental Sydney Double Bay, an IHG Hotel?
Yes, guests have access to a pool, a fitness centre, and a yoga room during their stay.
Is InterContinental Sydney Double Bay, an IHG Hotel located near the city centre?
Yes, it is 0.3 km away from the centre of Double Bay.
Are any cleaning services offered at InterContinental Sydney Double Bay, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Sydney Double Bay, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at InterContinental Sydney Double Bay, an IHG Hotel?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Portuguese, and Vietnamese.