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Hacienda Puerta Campeche, A Luxury Collection Hotel

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Hacienda Puerta Campeche, A Luxury Collection Hotel
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232 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Reviewed 3 August 2016

For me this hotel is the best place you can stay in old town campeche. You will feel like royalty in the times of the haciendas. Service is just great, the food amazing, and the pool is just mind blowing.

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Helpful?
Thank Juan Pablo M
Management response:

Dear Mr. Juan Pablo M thank you for having chosen Hacienda Puerta Campeche during his visit in the state. It is a pleasure to know that I enjoy your stay at the hacienda. We are at your service for any doubt you may have. I send you a cordial greeting. Marvin Robles Guest Relations.

Reviewed 14 July 2016

More than anything else, I loved the design of the place. It looks like a sort of decaying tropical mini palace (I mean this in the best possible way). I was in town for a wedding (the wedding was at the sister hotel, Hacienda Uayamon, which is even more breathtaking). The pool is small but beautiful. My room was large...

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Helpful?
Thank Doctor-abroad
Management response:

Dear Doctor-abroad. I thank you for having chosen the Hacienda Puerta Campeche during your visit. Their kind comments are very well appreciated by all partners of the Hacienda. It will be a pleasure to assist you in the future to make your memorable experience. I send you a cordial greeting! Marvin Robles Guest Relations.

Fleet, United Kingdom
Reviewed 29 May 2016

The smallest Starwoods hotel I have ever stayed at. It's a quiet spot in the old centre of town. An easy walk to the main square, but parking right at the door (and I mean withim 10m of the door). An interesting and atttractive collection of buildings with an atmosphere of calm and privacy. The rooms are well sized, but...

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2Thank chris_butler_uk
London, United Kingdom
Reviewed 5 May 2016

The Hacienda hotel is situated across the road from one of the city's seven historic Fort gates, great views of the gate from the 1st floor sun- terrace. The location is good on the corner on Streets 18 and 59 ... through the Fort gate leads to the city's markets across the main road. Street 59 is the main pedestrian...

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2Thank Bev082
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Bev082, Thank you for taking your time to write this comments. I apologize in the name of the Hacienda Puerta Campeche for the experience you have encounter during your stay. We have been making improvals to the Hacienda´s service and I am sure that if you give us another chance you will be surprise, pelase let us know if...

New York City, New York
Reviewed 21 April 2016

We did not explore the particular area that the hotel was located at as we were just stopping by for one night but it was a pleasure to stay at this hotel. If you have a car, it is quite convenient that along the narrow streets, the hotel still has a small but decent parking lot in front of their...

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Helpful?
1Thank AllieMnyc
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear AllieMnyc, Thank you for choosing Hacienda Puerta Campeche during your visit through the Peninsula. It make sus really glad to read your kind comments of your stay in the hacienda. We apologize for the inconvinient met in the restaurant, we have passed this special comment to the F&B Manager to take notice and inmediate action, thank you for your...

Nimes, France
Reviewed 22 March 2016

Hacienda Puerta Campeche is operated by Starwood under their Luxury Collection brand and the hotel could indeed become a very comfortable boutique hotel. However it isnt there yet and for the price one should expect better. On the plus side our room was fairly large and had an enormous and very comfortable bed plus a sitting area with large closets....

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1Thank muchtravelled001
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Muchtravelled001, Thank you for choosing Hacienda Puerta Campeche during your visit to the Peninsula. First hand apologies for the incidents met during your stay. We really apreciate all your comments for which will be taken into pro-action. Please let us know of your return to the Yucatan, we will be glad to shiow you the improvals! Best reagrds, Arturo...

Lausanne, Switzerland
Reviewed 21 February 2016

Stayed there on Feb 16 2016: luxurious garden with hammocks over the water of this unique swimming pool excavated into ruins of an ancient hacienda. Great welcome, People were very nice, no language issues, Rooms magnificents, excellent food (they even did a cocktail of which we has a recipe). Just GREAT.

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Thank Jean-Michel D
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Jean-Michel D, Thank you for choosing Hacienda Puerta Campeche during your visit. We apreciate very much your kind comments that will be the fuel to boost the staff´s good spirits! We hope to be your hosts once more in the near future! Best regards, Arturo Ponce Guest Relations

Geneva, Switzerland
Reviewed 14 February 2016

hotel is perfectly located in the historical centre. Gardens and outside area are very nice and peaceful place to stay. Our room was spacious and simply decorated, perfectly equipped, but a bit dark. The bed was too short, and some items in the room need replacement (i.e. lampshade was broken). Staff was friendly. So overal positive experience but not to...

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Helpful?
1Thank RodEMikki
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear RodEMikki, Thank you for placing these comments. Please recieve this apologiese from Hacienda Puerta Campeche since it did not fullfill your expectations; we will be be monitorizing all the rooms to verified any objec5ts that need to be replace or fixed. Best regards, Arturo Ponce Guest Relations

London, United Kingdom
Reviewed 9 February 2016

I really wanted to rate this excellent. This is a beautiful hotel in a fantastic location with a unique and enchanting design. The staff are all charming and helpful. The rooms are excellent. Unfortunately, for its class and price, it really misses in a number of areas. It's as if having designed the hotel, it has been abandoned to partly...

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Thank Peter B
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Peter B, Thank you for choosing Hacienda Puerta Campeche. We really apreciate your comments on the service that the staff provides to you and all our guests because these will make us improve. We have take notice of this all and are working with restaurant to improve it and surprise you during your next visit, if you grant us...

Perugia, Italy
Reviewed 21 January 2016

This hotel is incredible! Stayed there for two nights with my husband on a quick weekend getaway. The staff is lovely: they greet you with green juice, allow you to sit in the salon while they prepare your welcome packet and check-in papers. The restaurant onsite was actually better than any other food we ate in Campeche (incredible breakfast and...

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Helpful?
Thank Ceosti
Arturo P, Guest Relations Manager at Hacienda Puerta Campeche, A Luxury Collection Hotel, responded to this review

Dear Ceosti, Thank you very much for these kind comments. I am glad to read you have had a great time at Hacienda Puerta Campeche! This property truly takes you back in time with the comforts of the present times! If you come back to the Yucatan, please let us know, we will be glad to see you again! Best...

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Near Hacienda Puerta Campeche, A Luxury Collection Hotel

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hacienda Puerta Campeche is an architectural relic dating from the 17th century located just a 20 minute drive from Campeche city’s airport and in the historic center of this city, declared Cultural Heritage by UNESCO. This site is currently the ideal starting off point for adventure into the adjacent historical areas. The walls of these idyllic colonial houses are ocher and orange painted. Its 15 guest rooms and suites combine the comfort of state-of-the-art technology and traditional ambiance. Surrounded by stunning views of the gardens and the pool, the restaurant offers a sophisticated menu consisting of delightful dishes prepared with fish and sea food from the Gulf of Mexico. A terrace lounge enclosed in a charming environment welcomes guests in the evening with captivating cocktails and wines. ... more   less 

Additional Information about Hacienda Puerta Campeche, A Luxury Collection Hotel

Address: Calle 16 Y 18, Campeche 24000, Mexico
Region: Mexico > Yucatan Peninsula > Campeche > Campeche
Price Range: $347 - $732 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hacienda Puerta Campeche, A Luxury Collection Hotel 5*
Number of rooms: 15
Reservation Options:
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Also Known As:
Hacienda Puerta Hotel Campeche
Campeche Hacienda Puerta Hotel
Hotel Style:
#3 Luxury Hotel in Campeche
#7 Romantic Hotel in Campeche
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda Puerta Campeche, A Luxury Collection Hotel staff and other travellers.
3 questions
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Seattle, Washington
over a year ago

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Questions? Get answers from Hacienda Puerta Campeche, A Luxury Collection Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pool in the middle of the rooms”
 of 5 bubbles juanpablom704, 3 Aug 2016 | Read review
“Room 9: on the swimming pool. Great nightview.”
 of 5 bubbles 208jeanmicheld, 21 Feb 2016 | Read review
“We had a lovely ground floor room next to the pool - Number 5”
 of 5 bubbles PeterB204, 8 Feb 2016 | Read review
“Get room 14 with a view over the central garden.”
 of 5 bubbles Ceosti, 20 Jan 2016 | Read review
“Ask for one of the rooms, I think it's 1-4 at pool level.”
 of 5 bubbles AlexUCLA, 15 Jan 2016 | Read review
5 of 5