We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Grand Zuri Dumai

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Zuri Dumai
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

141 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 76: English reviews
Start your review of Grand Zuri Dumai
 Click to rate
Petaling Jaya, Malaysia
Reviewed yesterday NEW

Staffs are friendly and attentive, rooms are good, food is good. But morning breakfast can be improved. Besides the 9th floor, all the other rooms need to be installed with a power oultet socket next to the bed.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Viknesh V
Singapore, Singapore
Reviewed 12 February 2017 via mobile

Stayed a nite on business. The breakfast spread is quite good even though the ground floor restaurant seems small. But its a small hotel. Again not much choice of good hotels in Dumai, an oil town. Much of the oil wealth must have not been shared with locals by the looks of it. Theres a mosque about 150 metres in...

 Report
Helpful?
Thank Datokadir
Management response:

Dear Datokadir "Warmest Greeting From Hotel Grand Zuri Dumai" Here with this comment we would like to say thank you for taking your time to give a good comment for our hotel at TripAdvisor. Dumai is almost a small city with spesificly with oil town in Riau, Sumatera. Strategis location is our centre point in this city, you can find...

Waleska, Georgia
Reviewed 5 February 2017 via mobile

This is my third visit to the Grand Zuri and have always had a pleasant stay. Rooms are clean and comfortable and the air conditioner has always worked properly. The Hotel also has a small gym facility, pool and restaurant which offers a free buffet breakfast. The Hotel staff is very friendly and will try to accommodate any needs you...

 Report
Helpful?
Thank Ben8145
Management response:

Dear Mr. Ben “Warmest Greeting From Hotel Grand Zuri Dumai “ Thank you for taking your time to describe your positive comments on TripAdvisor. Your good comments about our room, our staff and our hotel service is trully motivation for us to increase our service quality. This review has been shared with our team and it is trully motivating when...

Reviewed 10 January 2017 via mobile

Local people said it's the best hotel in town. The room is clean and cozy, though when I first come it smells a little bit funny. But all the staffs are very helpful and kind. They facilitate transportation from/to the airport and Pertamina office (as I have to do my business there). The swimming pool is nice. They have complete...

 Report
Helpful?
Thank StephaniDwitya
Grandzuridmi, Manajer Umum at Grand Zuri Dumai, responded to this review

Dear Mr/Ms SthepanyDwitya “Warmest Greeting From Hotel Grand Zuri Dumai “ We sincerely thank you for the time that you have spent to give us a great review in your recent stay at Hotel Grand Zuri Dumai. Your Highlight about our Hotel facilities and services are much appreciated . We will certainly share your feedback with our team to make...

Dumai, Indonesia
Reviewed 20 December 2016 via mobile

I'm living in this hotel for more than one year. The management and staff are always open to all suggestions from clients. As a long stay guess, they include some additional appliances over the standard in my room. They are also really helpful organizing activities and trips for the weekend. They are adapting the restaurant offer to suggestions for food...

 Report
Helpful?
Thank CCS_Spain
Grandzuridmi, Manajer Umum at Grand Zuri Dumai, responded to this review

Dear CCS_spain, “Warmest Greeting From Hotel Grand Zuri Dumai “ Actually, Thank you very much for sharing your amazing experience during stay with us, as our long stay guest . We were very impressed to know with the perfect comments you give to through TripAdvisor. We always strive to provide a special treatment for our long stay guest like organized...

Singapore, Singapore
Reviewed 20 December 2016

I have been in Dumai for a week on urgent business, I arrived at the hotel without a booking however the staff were able to make a plan to accommodate me. The Rooms are functional, clean and serviced daily, the bathroom is modern and is fitted with a spacious shower, not usually found in SE Asia. The Staff are great,...

 Report
Helpful?
Thank Kenellam
Grandzuridmi, Manajer Umum at Grand Zuri Dumai, responded to this review

Dear Kenellam “Warmest Greeting From Hotel Grand Zuri Dumai “ We are very happy to hear that you can get your room although you did'nt do reservation before and knowing that our staff can accomodate you in our hotel . Thank you for taking your time to describe your positive comments on TripAdvisor. Your good comments about our room, our...

Reviewed 13 December 2016

I spent 24 days at the Grand Zuri Dumai and the staff members really made my stay. They were gracious, warm, accomodating and remembering names. I appreciate how they responded to any requests and answered any questions. I would like to mention in particular: Sari who genuinely engaged me in conversation. The room was well-furnished, clean and comfortable. The housekeeping...

 Report
Helpful?
Thank Diana P
Grandzuridmi, Manajer Umum at Grand Zuri Dumai, responded to this review

Dear Diana P “Warmest Greeting From Hotel Grand Zuri Dumai “ On Behalf , we were very impressed with the perfect comments that you give to us at TripAdvisor. Thank you for taking your time to share the experience during living with Hotel Grand Zuri Dumai. We are very pleased to know that our staff as always remember your name...

Reviewed 4 December 2016 via mobile

One of the best hotels in Dumai. Best services and friendly staff. I will recommend this best hotel to all my family members, my friends and all of people who ask me which best hotel to stay during visiting Dumai city.

 Report
Helpful?
1Thank Junaidi K
Grandzuridmi, General Manager at Grand Zuri Dumai, responded to this review

Dear Junaidi K "Warmest Greeting From Hotel Grand Zuri Dumai" On behalf of the management and all staff Hotel Grand Zuri Dumai , we would like to thank you for your nice review about our hotel and give five stars at TripAdvisor. We are very happy to know that you will recomended our hotel to your friend and family as...

Medan, Indonesia
Reviewed 1 December 2016 via mobile

this is by far the best hotel in the region. The hospitality and cleanliness is superb. The first choice for every one who is going to stay in dumai, pelintung or lubuk gaung. One of the thing i like is they provide transportation around dumai. So we are very convenient to look for seafood, durians and many other food.

 Report
Helpful?
Thank wp0102
Grandzuridmi, Manajer Umum at Grand Zuri Dumai, responded to this review

Dear Wp0102 "Warmest Greeting From Hotel Grand Zuri Dumai" On behalf of the management and all staff Hotel Grand Zuri Dumai , we would like to thank you for your nice review about our hotel and give five stars at TripAdvisor. We are very happy to know that you get best transportation to your company. Your good comments already informed...

Reviewed 25 November 2016

never making event and business traveler, satisfactory services, clean, the food is very tasty menu, friendly hotel employee, easy to reach and located in downtown dumai, happy and hopes to visit the grand zuri hotels again

 Report
Helpful?
Thank Chairunisa H
Grandzuridmi, Manajer Umum at Grand Zuri Dumai, responded to this review

Dear Chairunnisa H “Warmest Greeting From Hotel Grand Zuri Dumai “ Thank you very much to take your time for share good experience at TripAdvisor. We are very happy to know you have a good service from our hotel staff and hear that the food we provide are make you satisfied. This review has been shared with our team and...

113 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (69)
Viewed
Room/Suite (10)
Viewed
Dining (6)
Viewed
Business Centre/Function Rooms (7)
Viewed
Hotel & Grounds (12)
Viewed
Bathroom (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Hotel & Grounds (4)
Viewed
Room/Suite (9)
Viewed
Bathroom (2)
Viewed
Pool/Beach Area (3)
Viewed
Dining (4)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Dumai
0.3 km away
Comfort Hotel Dumai
Comfort Hotel Dumai
#2 of 4 in Dumai
20 reviews
0.0 km away
Susuka Hotel
Susuka Hotel
#2 of 2 in Duri
1 reviews
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Babysitting
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Grand Zuri Dumai

Address: Jln. Jendral Sudirman no. 88, Dumai 28812, Indonesia
Region: Indonesia > Sumatra > Riau Province > Dumai
Price Range: $66 - $97 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Zuri Dumai 3.5*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Travelocity, Fastbooking, ACCOR, Booking.com and Agoda so you can book your Grand Zuri Dumai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Zuri Dumai staff and other travellers.
2 questions
Ask a question
Questions? Get answers from Grand Zuri Dumai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Non-smoking rooms are quite a hot pick. Be sure to book earlier if you are a non-smoker.”
 of 5 bubbles JasonL657, 20 Oct 2016 | Read review
“Every room was nice, super clean, and comfortable!”
 of 5 bubbles muhammadr492, 20 Sep 2016 | Read review
“The rooms not facing to Jenderal Sudirman Street are more silent,. The surrounding mosques is the only thing they can disturb you.”
 of 5 bubbles CCS_Spain, 10 Jun 2016 | Read review
“it is super excellent room”
 of 5 bubbles thinkgenius, 19 May 2016 | Read review
“the room was very clean and a good breakfast”
 of 5 bubbles rosetyonoh, 9 May 2016 | Read review
5 of 5