We went today for Mother’s Day carvery 11 of us the food was excellent so much choice great atmosphere staff great very friendly people we go every year but this year topped it and every year it’s been great thankyou for a great afternoon I’ve also stayed many times at this hotel and the rooms are really lovely great deals
Recently stayed for the first time at this beautiful boutique hotel on a DBB deal. We could not fault the service we received from the staff, from arrival to checkout. We stayed in one of the suites which lovely and had fab views that you could also enjoy from the balcony. We enjoyed drinks in the antler bar on the afternoon which has a very relaxing atmosphere and also great for sports fans, as they have a many screens showing different sports. Both the evening meal and breakfast in Prego were very nice and to a high standard. I have already recommended this hotel to friends which is quite a hidden gem, to give it a try. We will definitely return in the future.
We had a great night stay at the Derwent Manor hotel. The rooms are amazing and so was the food we had a three course meal and breakfast the next day. Staff are friendly and attentive, will definitely be returning. Will definitely be recommending to friends and family, such a lovely get away in a lovely area!
I have stayed in many hotels (both budget and high end) and never ever complained, however after staying at this hotel in January for the first time (and the last), we had such a disappointing experience that I really feel there needs to be more honest reviews on here from people who haven't been fobbed off with an offer of a free night's stay - which is all the hotel offered when I complained. Not a chance that I would return and no refund offered for our awful experience. I booked the stay for my husbands birthday and we have been looking forward to it for months. We had both been very poorly over Christmas and were looking forward to a really relaxing break. I specifically booked the hotel due to the advertised ‘State of the Art’ leisure facilities including swimming pool and jacuzzi, boutique rooms offering a perfect nights sleep etc. I thought it was exactly what we needed but what we got was very different. When we arrived we were surprised at all the cars parked in the grounds, for such a large site it’s a shame that they are parked all around the grounds and spoil what are lovely views. We went into Reception and the receptionist was busy on a call taking a large booking, we stood around waiting for 15 minutes. When she eventually came off the phone there was no apology, she wasn’t particularly friendly or welcoming and a little abrupt. This didn’t bother me but bothered my husband, it wasn’t a very good start. We were allocated Courtyard Room 306, walking into the room it appeared lovely on first sight. However, there were numerous issues - see pictures. The net curtains were cleverly closed to disguise the ugly building work right outside the room – not only was this not an idyllic view but we were not informed of any building work going on – which did start at 10am on the Sunday morning!! The door hanger with the option of ordering breakfast in the room was already filled in – clearly this had been filled in by the last guests but not been used and not been replaced. Not a big thing but it’s sloppy and didn’t instil confidence that the room had been properly cleaned. The bathroom was dirty – I had to clean the toilet, not what you want to be doing on a weekend away. The furniture was broken – in particular the bedside tables. The one on my husbands side was smashed, the one on my side had no back to the drawer. I didn’t realise this until we came to leave and I was taking out my clothes that I had put into it – they were snagging on something at the back so I pulled out the drawer to find out what and realised that they were snagging on nails because the back of the drawer was missing – I had to throw the item of clothing away and was lucky I didnt cut my hand. Both sets of bedside drawers had chips. To advertise themselves as a Boutique Hotel and have this quality (or lack ) of furniture is a disgrace. The main issue we had with the room which was the noise. The creaky floorboards meant we heard every single footstep going on in the stairway and rooms above us, as well as every sneeze, cough, conversation etc. It wasn’t ideal when we were spending time in the room in the afternoon however we hoped it wouldn’t be an issue when it came to sleeping – we were wrong. Due to the wedding that was going on (which I’ll cover later), the guests were clearly staying in the rooms around us and it was impossible to sleep with them coming in at all hours, putting TV’s on, talking etc. I don’t blame the guests for this, it’s not their fault that the floorboards are creaky and the walls are thin – however it is not acceptable to offer rooms that do not allow you to have a peaceful nights sleep. (I’ve had better nights sleep in a Premier Inn and wished I’d booked this instead) Either the courtyard buildings should be made into cottages so people don’t have to sleep downstairs – or if the hotel know they've got wedding parties staying they should allocate rooms sensibly around this. One of the main reasons I booked the hotel was the advertised ‘state of the art’ leisure facilities, relaxing jacuzzi and swimming pool. There was nothing state of the art about these facilities, they were tired and basic. The Jacuzzi pool (or spa bath as it’s advertised) was far from relaxing or ‘the perfect place to unwind’ as it was freezing cold. This was a huge disappointment and false advertising. We had booked Dinner in the Antler Bar – I had struggled to decide between Prego and here but went for the Bar in the end due to the menu being slightly more varied. As we hadn’t been to the hotel before we had no idea of the layout. We also had no idea there was a Wedding going on. We took a seat toward the far left end of the room and very quickly realised we couldn’t stay there as behind us there was people constantly come in and out of the wedding function room, each time the doors opened the music from the band was blaring through. We couldn’t concentrate or talk to each other – hardly a nice eating experience. We ended up moving to the opposite end near the bar where it was quieter. The service was reasonable, the food was lovely and that was the only positive thing we could take away with us. After our mains, however the under resourced bar staff were so busy dealing with drinks for the wedding guests that they didn’t come over to clear our plates or offer dessert and we ended up going to pay our bill at the bar and leaving. When we went for Breakfast in Prego, we quickly realised that we would have preferred to eat there the evening before as we would not have had to endure the Wedding party. However, as we were not informed about the wedding or the impact this would have, we were unable to make an informed decision. My overall thoughts on the hotel is that there is an element of greed going on with a significant disregard to the satisfaction of guests that are not attending a wedding party. Non wedding guests – who are paying a lot of money to stay – should be informed if there is a wedding going on. If we had known, we wouldn’t have booked. This really ruined what should have been a nice relaxing weekend for us. Our experience in the Lounge Bar was uncomfortable and left a sour taste despite the lovely food. Our sleep was non existent due to the noise from the guests in the other rooms (as well as the room being uncomfortably hot) . Breakfast was also uncomfortable as we were surrounded by Wedding guests, who kept looking at us as if to wonder why we were there. We left the hotel feeling exhausted, disappointed and couldn’t wait to get home – the exact opposite of what we wanted. We were due to stay for Sunday lunch at Prego but we cancelled this as we couldn’t bear to stay any longer. I have no issue with weddings, we got married ourselves last year. However, our wedding venue was made exclusively available to us. Maybe the hotel should consider this in the future – if they have weddings going on that they do not offer accommodation to any other guests? As we left at 10am the building work was starting, we couldn’t help but wonder if we had decided to stay in our room until checkout at 11 , how lovely it would have been to listen to that going on!!!! Why weren’t we informed of the building work? Again, we wouldn’t have stayed if we knew about it and again it screams of greed!! Surely they should not be utilising the rooms which have building work going on and accommodating guests in the numerous other accommodation that they have. This could be an amazing place. Greed over customer satisfaction. I wish I'd have booked a Premier Inn!! …
I stayed for 1 night it wasn’t the best experience but the hotel was very quick to rectify my issues. The hotel is in a lovely setting surrounded by woodland. I didn’t have time to sample the facilities so I’m unable to comment on them. Great that they’re dog friendly.
This is the first time at this hotel we had a great stay everything was amazing we will be back. We loved the swimming pool and the two metal stags made from horseshoe’s that lite up in the dark the staff were so friendly and helpful.
Just back from a two night stay here. Visited with my partner, my 6 year old and my 8 month old. Plenty of parking. Reception area very beautifully decorated and welcoming. The hotel rooms are to a decent standard and we appreciated having lots of space and two double beds. Some attention to detail needed - for example skirting boards, holes etc (see photos). Appreciated the hair dryer and iron as well as the little coffee/tea/hot chocolate sachets. Be warned, the walls are extremely thin and our children were woken repeatedly by people walking the corridors/banging about in their rooms/talking. You can literally hear it all. We started our stay with a visit to the pool. It was heated with the option of jacuzzi and sauna for the adults. Facilities for babies/families not great. No changing tables etc But staff here were very friendly. On the first day, we booked a table, with friends, at the Antler bar for some food. Our table was booked for 5.30pm. We ordered mains and desserts. Service was extremely slow - especially with having 4 children (3 under 2) with us. We didn’t leave until after 8pm. When I told the manager this, she replied snootily ‘well we are busy now’. Pancakes were a joke, 3 small pancakes and a small pot of chocolate sauce (like you put on ice cream) for £6. We had these removed from the bill - but we were spending well over £200 between us Baby change only in the female toilets - seems outdated. Although I never actually found this toilet - ended up changing my daughter back in the room. Breakfast was included in our stay. A good selection of; cereals, hot full English buffet, some fruits, yoghurts, sweet treats. Day 1, we were really impressed. We’d gone for around 7.30am. Day 2, we arrived around 8.45am and it was a shambles. No milk, bread, no plates, glasses, no fruit left. I actually felt really sorry for the young waitress who was running about trying to get bits. We attended a wedding here on the second day which was lovely. Well organised and decorated. I’m glad the couple’s day went well and the staff who were serving/helping at the wedding were very helpful and friendly. There’s also a little play park for the little ones to let off steam. The couple we were visiting with had ordered a cot in their room - it was broken and not suitable for their son to sleep in. The cleaner also left a powder cleaning product (open) in their room in reach of their two year old. Both issues reported to reception told ‘sorry’. I’m sure this would have been a different story if he’d tipped it in his eyes or eaten some. I wouldn’t be returning. Much better hotels about.…
I cannot fault anything at the derwent manor hotel, me and my husband had a lovely child free weekend. This place has everything you need the food was amazing, the staff, there was a amazing live singer on the Saturday night the pub was buzzing it was excellent.
Lovely few cheeky days away escaping the rat race. Fantastic food and hospitality. All the team willing to ensure your stay is special and all your needs met. Lovely local walks around the hotel and local area and the open log fire is a beautiful welcoming site upon your return . We took advantage of the free pool table in the sports bar area which is a lovely addition to the hotel and gives it a totally different dimension and a lovely area to while away a few hours watching the TV, playing pool and engaging with other guests
What a fab stay! We booked for an overnight stay that included breakfast and a bottle of wine on arrival in our room. The rooms were spacious and clean, with a very comfy bed and well decorated. We visited the prego restaurant for dinner, the food and service were absolutely fantastic. We took our dogs and had a lovely walk around the grounds.
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