Opening November 15, 2016 - Perfectly situated in the exclusive gated community of Cap Cana, Secrets Cap Cana Resort & Spa will bring the highest level of luxury to the crystal blue waters and magnificent sugar-sand Juanillo Beach, one of the most beautiful beaches in the Dominican Republic. Luxe and superior, Secrets Cap Cana is the epitome of luxury with 457 suites adorned with sophisticated Caribbean furnishings, gourmet dining, top-shelf spirits, 24-hour room service, daily refreshed mini-bar and close proximity to the unique pleasures of Cap Cana - a protected harbor marina, a renowned fishery, thrilling excursions, and Punta Espada golf course, designed by golf legend Jack Nicklaus. Experience Unlimited-Luxury(R), where everything is included, in a setting of unparalleled magnificence, just 20 minutes from the Punta Cana International Airport. Spacious suites will be adorned with striking décor, marble bathrooms and furnished balcony or terrace with stunning views of the ocean or lush landscape. A world-class spa offering a bevy of treatments, an expansive infinity pool, daily activities and nightly entertainment, the opportunity to spend a night out at a neighboring resort with the Sip, Savor & See Dining Experience, and so much more allows guests to customize and enjoy their stay their way. Escape into luxury at Secrets Cap Cana and experience all of the pampering you deserve in the most superb surroundings in the Dominican Republic.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Value
Trendy
Languages Spoken
English, Spanish
Location
Blvd. Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 51101 Dominican Republic
Secrets Cap Cana Resort & Spa
23,771 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Secrets Cap Cana Resort & Spa is celebrated for its luxurious amenities, with guests frequently praising the pristine beach, sumptuous dining, and engaging atmosphere complete with live entertainment. The service receives high marks for staff attentiveness and warmth, enhancing the overall experience.
However, some guests have called out issues with room odors, dampness, and maintenance, while also noting disturbances from noise. Although the hotel's cleanliness and location are consistently lauded, the value proposition is met with skepticism due to extra costs and the quality of food and drinks not always justifying the price.
Location
Picturesque
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Attentive
Amenities
Outstanding
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
This is our 3rd stay at Secrets Cap Cana and by far our best vacation yet. The level of personal service we receive is one of the main reasons we choose to stay here. The staff greet you by name, remember minor details like "no cheese-no croutons" in my minestrone soup at the Portofino, when we returned later in the week. Juan, our concierge did a super job at helping me provide my wife with THE best birthday ever. A wonderful romantic breakfast in the room. After returning from a day of sun and fun, the room was decorated for her birthday with rose petals on the bed and a path of rose petals to the soaking tub which was filled with scented oils and more rose petals and a perfectly chilled bottle of champagne and a birthday cake. I booked the romantic dinner of the beach which completed the perfect birthday for her. Felix Pilier the food and beverage manager does an excellent job to ensure that his staff are aware and can accommodate food allergies like celiac. Virtually every staff member is aware of what is and isn't gluten free on the menu. Our waitress at the pool bar, Yokasta, remembered my wife by name and remembered me as the one who wanted "extra chocolate" in my mudslides and dirty bananas on day 1 of this trip...pretty impressive for a woman who must've seen thousands of people since our stay last year and can remember these minor details about us. Clarissa, the hostess at Portofino also remembered us from our previous stay. The rooms are beautifully appointed and very well maintained. The cleaning staff cleaned based on what was convenient for us timewise, each and every day. Never did we return to the room and find that it hadn't been cleaned; a nice plus when you are accustomed to a routine like I am. They take the condition of the resort quite seriously, the restrooms near the pool are constantly being maintained. The lady stands outside the restroom, mopping and wiping down everything as needed. The beach is beautiful white sand and blue ocean! The eveing entertainment in the lobby is superior to what you find in many resorts. The lobby waitstaff are eager to fix you the perfect cocktail of your choice. In short, if you are looking to book a beautiful vacation at a resort that tends to your every want and need, look no further that Secrets Cap Cana.
Read more
Date of stay: February 2020
Rooms
Service
Sleep Quality
Room Tip:We had an ocean view in building 5 on the 5th floor that was phenomenal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SecretsCapCana, Social Media Coordinator at Secrets Cap Cana Resort & Spa
Responded 25 Feb 2020
Dear GeorgesD5126NC, Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. At Secrets Cap Cana Resort & Spa we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepares for each service a wide variety of delicacies to cater for all dietary requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Secrets Cap Cana Resort & Spa. Last but not least, we thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our 4th time to the DR and our 3rd Secrets visit to this island; the first two were at Royal Beach and 1 to Sunscape (see my reviews if you’d like).
The DR is a beautiful island and we felt very safe there though we never left the resort.
We had an Ocean Front King Room in building 5 and it was perfect except they took away the irons and replaced them with a useless steamer. Please stick with the irons. Building 5 is close to everything even though the resort isn’t that large.
The service throughout was very good most of the time. The wait staff at the restaurants still needs a bit of training. Shout out to our concierge Luis who took care of all our needs.
Lizanne at UVC bent over backwards to help us with anything we needed.
Lady Diva and the rest of the entertainment do their best to keep the fun up if that’s what you are looking for. Victor at the pool bar keeps the drinks flowing with a touch of fun. All of the wait staff at the pools and beach are always there for you if you want a drink. They also have top shelf liquor at most of the bars.
We loved the preferred pool and beach area but thought the preferred lounge needs to be up to par with other Secrets, Dreams or even Sunscape lounges. It should be larger, serve more food and have more amenities for the guest i.e. games, books and lounge and tables to eat.
We ate at all the restaurant’s except El Patio just because we ran out of time. All the others were ok and this is coming from a pair who aren’t picky eaters. We did have some good meals but more than half were not enjoyable.
We did have a romantic dinner on the beach which was awesome but of course we paid $260 for it, but still worth it for a special occasion.
We loved the beach and the pools. We also loved that they started to enforce the towel game when people leave there towels on a lounger and don’t come back for hours even if they had left some articles of clothing or something. I saw them remove towels and clothing on a regular basis which was nice to see. All the offenders had to do is go to the lost and found.
Overall we really like the resort and hope that they can step up and address our concerns with the food. We also liked the fact that they kept the locals off the beach and out of the resort. I don’t begrudge the locals from making a living however if we want to indulge in the local environment, we can take a cab to the local mall or market. Secrets does have a small store that is set up for the locals to sell their merchandise, which was nice.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SecretsCapCana, Social Media Coordinator at Secrets Cap Cana Resort & Spa
Responded 18 Jan 2020
Dear victorc295, Thank you for these wonderful comments you have shared about your Secrets Cap Cana recent experience, it has been a pleasure for us to read that our goal was fully accomplished during your stay; our aim is the complete satisfaction of our guests. Thank you for the wonderful review regarding the accommodation you have stayed during your holidays, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Furthermore, we lament hearing that you had an average impression about our culinary options, however, we do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Luz Mota Social Media Coordinator Secrets Cap Cana Resort & Spa
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
The resort is beautiful and the beach is large and clean, a tractor cleans the nights seaweed deposit each morning at sunrise. The poolside and beach service at your lounger was the best we have experienced at any adult only resort. They were stopping by every 30 to 45 minutes, except over the lunch rush. We enjoyed not having to make reservations for the a la carte restaurants and had no issues getting into our first choice for the full week. Service was better if you were in restaurants near opening time instead of one or two hours later. If you had any issues they were quick to remedy (one night our medium-well beef tenderloin steaks came almost blue- second attempt the steaks were larger and cooked to perfection. The food was delicious, we each were once disappointed by the food choice we made but the spouse’s meal would be excellent. They were attentive to food allergies and the breakfast buffet had a gluten free bread section and non dairy options for your coffee at the coffee shop. If you do not trust the in room coffee maker you could place a standing order for morning latte, coffees, tea to be dropped off. The rooms have a pass through box so your room service server did not need access to your room to deliver room service. Wake up to your first coffee waiting for you. Our room was a pool swim out room and we had a concierge,Nelson,who we gave our cell number to. The concierge checked in with us by text several times each day to see if we had any concerns. We did have an issue with the toilet tank never ceasing to fill on the first night and one message to the concierge and maintenance was knocking on the door within five minutes. The first repair fixed one problem but created another issue with water leaking from the wall with the toilets water supply line so we returned from the pool to a flooded bathroom floor. The concierge was at our door immediately after getting our text and maintenance was there again in minutes. The concierge made arrangements for housekeeping to clean our room again before we returned from dinner. This was a minor inconvenience that did not ruin a vacation and the prompt resolution was impressive. The resort did a good job of making a birthday feel special, rose petal decorated bed, birthday cake and a bottle of bubbly and happy bday sign on the door all included no extra charges, thanks to the concierge. This resort does not permit timeshare pedlars which was an issue vacationers at other adult only resorts experienced. We will be returning to this resort again as it has become a new favourite.
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SecretsCapCana, Social Media Coordinator at Secrets Cap Cana Resort & Spa
Responded 20 Feb 2020
Dear Journey656812, First and foremost we would like to thank you for choosing our Secrets Cap Cana Resort & Spa hotel for your visit to Punta Cana and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire reception team as we know it will be a great source of motivation to keep on going the extra mile. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Luz Mota Social Media Coordinator Secrets Cap Cana Resort & Spa
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When we booked our trip we looked at all the rooms and decided based on price and location that the Preferred Bungalow Suite Ocean Front Swim Out was our best price for our seven day trip. It was right next to the beach, two bars very close to our room, and the swim out had a great view of the ocean.
As part of the preferred guest list we had a butler assigned to us for the entirety of our trip. His name was Anibal. He was very helpful, funny, and gave great advice on how to make the most out of our trip. He was able to book us a last minute excursion before the Easter Holiday weekend. He helped us book an appointment for a couples massage, decorated the room, brought us champagne and chocolates! All the time he kept asking us if we needed anything and made sure that no little thing was out of the question. He was there for us and he was the biggest reason my wife and I had such a great time on our trip!
I was a little hesitant at first when booking the spa. I had never been to one before. Upon arriving, Junior walked me and my wife to the changing rooms where we were given a clean towel, pair of sandals, and robe, each item was individually wrapped to keep them clean. We had booked a deep tissue massage and the two ladies, Yinette and Wanda did a terrific job. My wife said she felt refreshed and relaxed. I almost fell asleep I was so comfortable. I should have made the appointment for earlier in our stay and next time I definitely will try to go more than once.
Another part of the hotel that my wife and I really enjoyed was the Coco Café. They make the best coffee and milkshakes. The barista's Dania and Esther were extremely friendly and fast. They made sure everything in the café was clean and the food was always prepared fresh. Also, outside the café are chairs to relax in and enjoy the spectacular view of the resort. You can sit by the waterfall in the lounge area and look out over the pool, the restaurants, and still have a terrific view of the ocean.
Read more
Date of stay: April 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa
Responded 15 Apr 2021
Dear Tagse, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Secrets Cap Cana Resort & Spa. We are delighted to read that we were able to match your holiday expectations. We are very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and we are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. On the other hand, we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. It is also good to know that you enjoyed our extensive and fully equipped Spa during your holidays, so as now, future guests of this travel community may have a better description of how they might feel when adding this option when purchasing our unlimited array of services. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our 2nd time to Punta Cana, and our 3rd time to an AM Resort. The Secrets Cap Cana is by far the best one so far. It is absolutely fabulous, from the views, the pools, the rooms, the food…What really sets this resort apart from the rest is the attentiveness of the staff. You are left feeling that everyone there genuinely wants you to make sure you are having a great vacation, and that everything meets your expectations and more.
The layout of the pools and chairs along them is great! Every chair is pool front and there are so many of them you really don’t have to worry if you are a late riser. There are plenty of umbrellas for those who want shade. Pool attendants greet you in the morning and find chairs in your desired location and even set up the towels for you.
We were in a swim up in building 1 which was perfect for us. Important to note for those who want the view, these rooms are not pool view or ocean view. Rather they are surrounded by plants and trees to give you quite the tropical feel. At first I was not sure about it, but it was really great. We had privacy, which was nice to have and we used our patios and pools every night. We had sun first thing in the morning to late afternoon.
Our Concierge Nelson went out of his way every day to make sure we had everything we need from texting in the morning making sure we had a great evening the night before, to finding us around the pool, to bringing us special drinks and making our special requests happen, and many other little surprises along the way. People like Nelson truly make this resort the success that it is.
A few other standouts were our Fidelina and Madelyn at the pool, they got to know what we liked to drink and made sure we were never thirsty! "The Cat" and "Big Boy" were fun and often encouraging people around the pool to join in on activities. Daniel at Seaside Grill. Ronny at Bordeaux was also very good.
Thank you for a great vacation and such a beautiful place to relax and recharge!
Read more
Date of stay: January 2020
Value
Location
Service
Room Tip:Building 1 Swim ups are nice and private with sun from morning to late afternoon!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SecretsCapCana, Social Media Coordinator at Secrets Cap Cana Resort & Spa
Responded 19 Feb 2020
Dear jlturenne, Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Punta Cana! I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Warm regards, Luz Mota Social Media Coordinator Secrets Cap Cana Resort & Spa
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay started well but the veneer soon disappeared, e.g (1) Ocean view restaurant open to hotel guests during the night is segregated to Premium customers during breakfast? (2) Sun loungers are not be reserved and orange hotel towels available via the hotel staff post 08.00hrs. As if by magic when you arrive to collect your towel @ 07.45hrs (best to be early) all premium positioned sun beds (beach included) are sporting an orange towel (minus their recipient) ? Also, as loungers out number the umbrellas on the beach (which by 07.45hrs have all been ‘preemptively’ taken )you’re then left on the beach without any shade! (3) As we prefer a glass of wine in the evening with our meal it was disappointing that only two of each were included within the ‘international’ selection, i.e. Chardonnay @ Sauvignon Blanc (white) + Merlot & Cabernet Sauvignon (all wines are Argentinian). So, much for an international selection of spirits ! (4) What should be standard fair at the lunch time barbecue on the beach varies on a daily basis, e.g. no fried onions, no mushrooms, no chips and no chicken burgers?
So, to conclude, the staff are pleasant and courteous but the hotels 5 Star rating is somewhat questionable.
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SecretsCapCana, Social Media Coordinator at Secrets Cap Cana Resort & Spa
Responded 29 Feb 2020
Dear Q4940UMrichardm, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We regret reading that apparently we failed to ensure that our hotel policy, forbidding the reservation of sunbeds, was respected during your visit. Your mentioning of this in your review did not go unnoticed and we are pleased to inform you that with immediate effect we will be enforcing the communication reminding guests that reservation of sunbeds without immediate use is forbidden in our hotel. We have also taken good note of your remarks on the dining experiences and sincerely lament reading that our breakfast restaurants selection for club members was of your dislike, however, we encourage you to choose the accommodation package that would lodge your likes, as our non-club package includes a wide array of restaurants and service to please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best regards, Luz Mota Social Media Coordinator Secrets Cap Cana Resort & Spa
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I had the time of our lives at Secrets Cap Cana Resort in the Dominican Republic. We had a Bungalow Suite with a pool swim out room and butler service. The view is breathtaking no matter where you look. The service was exceptional even under COVID conditions. We were provided honeymoon treatment every single day. Every interaction with the staff was pleasant and amusing. If we used more of a particular item like a specific size of towel, the staff would notice without you asking and provide extras. The restaurants were amazing with plenty of variety and the quality was out of this world fantastic. We felt safe the whole time, everything was clean or we saw people actively cleaning constantly, offered hand sanitizer in every location, and everyone wore a mask at all times. AmStar, the company that handled the excursions portion of the trip and transportation to/from the airport (extra and absolutely worth it!), did a great job of explaining the excursions, not pressuring us, keeping us safe, and providing memories that will last a lifetime. The staff remembers names and welcomes you everywhere you go! Remember to track the names of people who you like the most! Shout out to: Alexis, Francy, Big Boi AKA Dominican Will Smith, Esmerlyn, Jan, and Walter! We love you too and can't wait to come back to our second home. 😁
Read more
Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa
Responded 7 Sept 2020
Dear Brittany, Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Last but not least, thorough cleaning being an absolute must for Secrets Cap Cana Resort & Spa, we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I chose this resort over the one next to them (Hyatt), I'm glad I did, don't regret my stay. The girlfriend and I arrived on Thursday at 3pm (check in time), when we arrived the valet service gave me a ticket and took my car, which is something that has never happened in any resort.
We were taken straight to the check in desks and were attended to pretty fast, we were given our keys, given drinks and quickly taken to our room by the a concierge assigned to us.
The resort it self is not a huge resort, so walking distance to our room was a short walk, we got to our room and just started to unpack, We rented out the swim out room, I have to say that the swim out pool is bigger than any swim out pool I have ever been to.
The resort is technically new, everything is just so clean, so crisp and nothing seems worn out or dirty, the rooms are no exception they're very clean, they smell good and they're very comfortable. One thing we noticed is that no matter how many time we stepped out to go eat or anything we needed to leave the room for, when we came back the room was always cleaned, bed was always fixed and towels were always fixed or replaced. This practice alone made me love the resort even more, now I don't know if it's because of the whole Covid situation or because that's the way the resort usually operates.
From what I remember there are about 6 or 7 a la carte restaurants, 1 one of them is the buffet but it never opened while we were there, and we were there for 5 days. There's the Mexican restaurant, the French restaurant, The Japanese restaurant, the Italian restaurant, the SeaSide Gill and the Oceana Grill and there's also the Coco cafe which is open 24/7 they serve coffee, snacks and small sandwiches.
The food at these restaurants is good but in my opinion they can make the portions a bit bigger, some of these plates are just some gourmet small. I noticed that there was only 2 bars, there could be more but one of the bars is in the lobby and the other bar is by the pool, drinks are good and some of the brands are top shelf.
One if not the biggest parts of this resort are the people, the service is impeccable, they always find a way to make you happy and feel like you're really important, everyone always smiled, never saw anyone mad or having a serious look to them, and that is something we as customers appreciate a lot.
The only small thing that I have to say against the resort is that I wish it could be bigger, it's not a small resort by any means but it just feels like you can go no where else but the beach or pools, I don't think there is a nightclub or any other entertainment, probably just the theater but that was only open for our last night.
The type of people visiting this resort is mostly quiet and calm people, none of those rowdy noisy guests like at some other resorts. I observed that they do take the Covid precautions pretty serious, they tend to clean everything a lot.
Overall I really recommend this resort, you want peace and quiet, this is it, you want great service, this is it, you want good food and drinks, this is it.
Read more
Date of stay: November 2020
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for 5 nights. Convince to the airport is great and only a 15 minute ride. The resort is in a gated area which is a plus. We stayed in a preferred suite and were met with a friendly “Welcome home” greeting, glass of champagne and refreshing towel. We were quickly taken to the preferred check in area where it has its own bar and food area. We checked in and was pleasantly surprised to have been upgraded to a swim out room. We were given a high level tour of the facilities on check in and were then taken to our room. We were explained all of the amenities of the room and explained how to use the resort WiFi for free international calling and communicating with our butler JP. I can’t say enough good things about our experience at this resort. Facilities and grounds are maintained beautifully, JP took care of our every request quickly, several large pool facilities that never looked over crowded and the mixed drinks use top shelf liquors. Each morning we received a text message of the days events. There is no shortage of places to eat here during the day and for dining at night. A few of the restaurants require long pants and close toe shoes for men. We never had a bad meal during our stay.
If you like to do excursions there is lots of options available, we had no reason to leave the resort and opted not to do any.
There is nightly entertainment which is great.
The beach is the white powder type sand and the water has almost no waves
During the day I think the pool could have used music other than what was planned as an event for the day.
We plan on returning and hope to bring friends.
Tips: take an insulated glass for your drinks so they don’t get hot so quick.
If your staying in a swim out room take your own float
Lastly prepare to have a relaxing time.
Read more
Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SecretsCapCana, Social Media Coordinator at Secrets Cap Cana Resort & Spa
Responded 16 Mar 2020
Dear toddbK462QU, Thank you for the time you spent to share your feedback on your recent stay at our Secrets Cap Cana Resort & Spa, to be considered as one of the best hotels you stayed at is certainly high praise. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and we are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Hilda Marrero Social Media Coordinator Secrets Cap Cana Resort & Spa
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The accommodations are simply amazing! This resort is truly perfect for couples. The room service and housekeeping are wonderful. The level of privacy is great! We were able to have room service delivered and not have to open the room door at all. They can leave your food in a compartment that you can access from within your room. With the flip of a switch, literally, you dictate if you want housekeeping services or not and how you wish to receive your room service meals. There’s an outdoor jacuzzi that is the perfect temperature even in the summer heat. It was so relaxing and comfortable to our surprise. The only drawback for me were the mosquitos. Overall our stay was great and the staff is superb! This resort was recommended to us by the team at Tripguy and it was the perfect choice.
Read more
Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SecretsCapCana, Social Media Coordinator at Secrets Cap Cana Resort & Spa
Responded 27 Feb 2020
Dear MrsDnw, Thank you very much for sharing your feedback about your recent stay at Secrets Cap Cana Resort & Spa. We are so pleased to read that you had a wonderful time and loved the attentions given by our staff. We are glad you took advantage of our room service options and delighted with our one of a kind housekeeping service. We look forward to your next visit. Best regards, Luz Mota Social Media Coordinator Secrets Cap Cana Resort & Spa
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
