Perfect vacation , perfect resort , perfect people !!!! Will be returning soon .... thank you to the following : Nancy Wander Carlos ( butler ) Carlos (bartender) Edward Cairo You made our trip unforgettable!!!
This resort was amazing. The entertainment team was excellent! The rooms are large and the view from our room was breathtaking. This is our second trip here and it was just as good if not better than the first. The drinks were good and the service was great! Can't wait to come back!
The service, food, attention to detail, cleanliness never disappoints us and this is why we keep going back. Impressed how they are handling everything with COVID-19. Everyone genuinely tries hard so that you have a good stay and a great time. Our third time going and can't wait to go back. Once again, everyone did an awesome job during our stay but we have to recognize the people that we interacted the most and went above and beyond. Our butler Eric, Gilbert and Reyna from the pool bar, the entertainment team, Juan, Chocolate, Gasolina, Fido, Happy Boy, from the love bar, Eddy, Micaela, Juana at the coffee bar, the guys from the restaurants, Super Yery, Angelo, Damar, Ana Madelin, Sandro, Cairo. I'm sorry if I missed the others. You guys have an amazing team. Thank you so much for making our stay once again, a fabulous one. Until the next time my friends!…
We were here 5 years ago and just got back from there yesterday. Both trips were absolutely amazing. Covid played a part in food only for us. We were very disappointed that the Wok and Sanctuary town were not open. Masks were required only while going to your table. As for everything else it was wonderful. Juan, Gasoline and Chocolate in entertainment made our experience 1000 times more enjoyable. Carlos at the pool bar kept the drinks a flowing as well as everyone at the Love bar. Hostes...Conan is so nice and has an amazing memory, lol. The beach on the south side, past the villas is
We had a great time staying at Sanctuary. This was our first time there and everyone went out of their way to make sure we had a great stay. I would highly recommend staying in the Castle and getting a room with a butler. We had EMILIO as our butler and he was fantastic! He was fast, attentive, and took care of all our needs. He checked in with us everyday to see how we were doing and to see if there was anything we needed or any questions he could help answer. He booked all of our reservations and even checked in on us at dinner to see how we were enjoying our meal! The entertainment group also did a great job entertaining, making us laugh, and seeing how we were doing throughout the day. They do a great job of getting everyone involved in different activities and allowing everyone to enjoy their stay. Special shout out to entertainment crew; Juan, Chocolate, and Gasalina as they were the main guys there during our stay. We will definitely be back in the future as this was a beautiful resort and in large part to Emilio for making our stay memorable. He is the best butler there! …
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