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Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23302 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
36 people are viewing this hotel
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US$509
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Free cancellation until 17/08/21
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US$509
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Free cancellation until 17/08/21
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Hyatt.com
US$509
US$398
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Free cancellation until 30/08/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (3718)
Pool & Beach (665)
Dining (339)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Zilara Cap Cana
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 7 hotels in Cap Cana
Location
Cleanliness
Service
Value
Hyatt Zilara Cap Cana is the newest all-inclusive resort exclusively for adults in the beautiful gated community of Cap Cana. Located on the sought-after shores of Juanillo Beach, Hyatt Zilara Cap Cana is a tropical paradise where guests can indulge in all-inclusive luxury surrounded by local culture, magnificent ocean views and incredible amenities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Children Activities (Kid / Family Friendly)
Valet parking
Internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Neck massage
Pedicure
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Cable / satellite TV
Private balcony
Room service
Safe
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates
2305Reviews209Q+A100Room tips
Traveller rating
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Popular mentions
Omar P wrote a review Yesterday
2 contributions1 helpful vote
I don’t have enough good things to say about my visit to this resort. One major tip: definitely upgrade to club level and enjoy the impecable service for breakfast and lunch at Shutters. Demetrio S. put together two of my favorite meals there, and he’ll definitely be remembered. Don’t hesitate booking a stay here. You won’t regret it!
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Date of stay: July 2021Trip type: Travelled as a couple
1 Helpful vote
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Debbie R wrote a review Jun 2021
Bastrop, Texas10 contributions8 helpful votes
+1
Hotel's Favourite
What an amazing resort! For one it’s absolutely beautiful, well kept and safe. The food is excellent and drinks are excellent. It has an amazing gym and so many restaurant options. It has healthy options as well. This was hands down the best resort experience we have had. The staff is all so friendly and helpful! Team Shutters and Anthony and the gym staff were outstanding, mainly the spin instructor and yoga instructor.
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Date of stay: June 2021Trip type: Travelled as a couple
2 Helpful votes
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Response from Victoria Balbuena, Sales at Hyatt Zilara Cap Cana
Responded 2 weeks ago
Dear 272debbier, It is a pleasure to learn that you were delighted with our gastronomic offer and the amazing services provided in our hotel. We hope to welcome you soon to our premises to experience the hospitality of our people, the quality of our services and facilities. Best regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
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Joe N wrote a review Yesterday
Millburn, New Jersey80 contributions44 helpful votes
We just returned from a 4 night stay. As other reviewers have suggested, this is a 5-star property with amazing staff, top notch service, highest quality maintenance and grounds upkeep, and fabulous food. We have stayed at Ziva's/Zilara's 6 prior times in Jamaica and Mexico - we were most impressed by the CapCana resort. 3 specific food recommendations - the Beef Rib in the Noodle & Thread, the short rib taco in Waves and the Ceviche in Shudders are all top, top, top quality dishes. So good! Housekeeping services were extraordinarily complete. No competition for chairs and towels at the pools - abundant supplies even when operating at full capacity. We did have a few issues which could interest future guests. The first topic covers current covid protocols. The Zilara and Ziva have implemented certain procedures which are restrictive to different extents. There are no active swim up bars on the property. If you are in the pool and want a beverage you must either find a waiter to bring you one to the pool or you must exit the pool to get it yourself. Across all bars at the property, there is no seating at the bars at all and in order to order a drink you must wear a mask and stand 6 feet back from the bar (stickers on floor and bar tops to guide you). When dining in the buffet, as you leave your table to go the buffet you must wear a mask at all times. Masks are required in the gym at all times which is strictly enforced. Zilara provides covid test but takes 3 steps. Day 1 you sign up for appointment. Day 2 you go back to take the test and 2 hours later you go back to get the results. Other issues we encountered were: (1) mosquitos - we were attacked and bug spray was of little help. Especially in the evening, highly recommend socks, long pants and maybe even a light coat to cover arms. Not all people react the same way, but if you are vulnerable to insect bites then beware (2) elevators on property on not air conditioned. short ride but hot and stuffy (3) seaweed on beach - cleaned by trucks/tractors daily but disruptive in the morning (4) The "Club" system smacks of elitism and seems way over the top relative to the other Ziva's. There is a full pool at each property (ziva and zilara) reserved for the club guests. While we were there these pools were almost always empty. There are restaurants open only for Club guests for breakfast and lunch. club guests have butlers to assist them - we saw one butler literally move the lounge chair at the pool of another guest because his client didn't want any chairs behind the cabana they had rented for the day.
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Date of stay: July 2021
Value
Cleanliness
Service
Room Tip: upper floors best for ocean views
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1 Helpful vote
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ruralpharmmom wrote a review 28 Jul
Martinsville, Indiana11 contributions1 helpful vote
+1
Our first time in the DR, we spent 8 luxurious days at this resort. Club level Ocean View Master Suite with butler service. Our butler Norberto was attentive and accommodating for all our requests: Dinner reservations, saved my favorite chairs at the pool each morning, champagne and fruit in our room at night. He seemed to magically appear everywhere we went to ensure our satisfaction. Arturo got us involved in all the fun daytime activities and he stole our hearts. He is quite the entertainer. Darling young man. Ramon is a special person. He went above and beyond when he found out I got my beach bag muddy on an excursion. He insisted I let him take it and Yeanette kindly cleaned it, saving it from ruin. Ransel was a standout member of the activities staff and such an engaging young man. And I can’t imagine our poolside parties without our bar server Jorge. He worked tirelessly to keep our beverages fresh and our party happy. Great food at all the restaurants. Fun activities like corn hole and archery. Excellent nightly entertainment. Skilled spa services. And massage with Theresa and Johanny. Would love to return!
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Date of stay: July 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Victoria Balbuena, Sales at Hyatt Zilara Cap Cana
Responded yesterday
Dear ruralpharmmom, We feel so proud to read that you experienced an awesome stay at our Hyatt Zilara Cap Cana with an elegant and perfect ambiance. We hope that you don´t need to try other resorts in Punta Cana for your next visit. We will be delighted to cater to you once again to enjoy the lovely adult atmosphere. Best regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara and Ziva Cap Cana
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Corey wrote a review 28 Jul
3 contributions1 helpful vote
The service was amazing and very consistent throughout the resort. Our butler, Eli was exceptional and very responsive. The dinners were great and the best entertainment was the Michael Jackson show. The grounds are stunning and they work really hard at getting the seaweed up off the beach. I would recommend this property for anyone wanting a relaxing vacation!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
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Response from Victoria Balbuena, Sales at Hyatt Zilara Cap Cana
Responded yesterday
Dear cruiseflygotravel, It is a pleasure to learn that you were delighted with our gastronomic offer and the amazing service and consistency that combined the most relaxing experience. We hope to welcome you soon to our premises to experience the hospitality of our people, the quality of our services and facilities. Best regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara and Ziva Cap Cana
Read more
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PRICE RANGE
US$317 - US$531 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
375
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Frequently Asked Questions about Hyatt Zilara Cap Cana
Which popular attractions are close to Hyatt Zilara Cap Cana?
Nearby attractions include Juanillo Beach (0.4 km) and Beers of the World (1.1 km).
What are some of the property amenities at Hyatt Zilara Cap Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Zilara Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Zilara Cap Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Zilara Cap Cana?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Zilara Cap Cana?
Conveniently located restaurants include Blue Marlin, Little John, and The Steak House.
Are there opportunities to exercise at Hyatt Zilara Cap Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Zilara Cap Cana have an airport shuttle?
Yes, Hyatt Zilara Cap Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Zilara Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Zilara Cap Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Zilara Cap Cana?
The staff speaks multiple languages, including English, Spanish, and French.