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Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23302 Dominican Republic
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What you can expect during your stay
  • Stay-at-home policy for staff with symptoms
  • Individually wrapped toiletries
Updated 23/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Cap Cana
Updated 23/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 10 hotels in Cap Cana
Location
Cleanliness
Service
Value
Hyatt Ziva Cap Cana is the newest all-inclusive resort for all ages in the beautiful gated community of Cap Cana. Located on the sought-after shores of Juanillo Beach, Hyatt Ziva Cap Cana is a tropical paradise where guests can indulge in all-inclusive luxury surrounded by local culture, magnificent ocean views and incredible amenities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Valet parking
Internet
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Horseback riding
Snorkelling
Water park
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor fireplace
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Flatscreen TV
Private balcony
Room service
Safe
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Romantic
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates & Exclusive Benefits
4031Reviews273Q+A100Room tips
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Most Recent
nctravel13 wrote a review Yesterday
Hilton Head, South Carolina5 contributions2 helpful votes
Pros - service. Really appreciate staff learning your preferences each day and being attentive. Mariel and Alfredo for the excellent service. The property has lots of pools Premium drinks Good food selection Buffet serves you still during COVID Beach is close and clean no seaweed Multiple sweet options including donuts, popsicles, ice cream waterpark is nice nice kids club very nice open area for nightly entertainment -nice water sports ample seating around beach, pools, waterpark Cons- -Can't get reservations in the hibachi restaurant -no alcohol and limited food options at water park (but the no alcohol part makes sense around kids) -spent twice as much on taxi using the hotel to book and an uber is cheaper
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Date of stay: July 2022
Rooms
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Service
Room Tip: Highest floor and closer to the lobby side if going to the waterpark often
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mike R wrote a review Jul 2021
Bridgewater, New Jersey4 contributions15 helpful votes
Hotel's Favourite
Excellent stay! Highly recommend for families. Not one complaint. Tons of things to do and all staff were above and beyond helpful. Waterpark was the kids highlight as well as the sailboats. Entertainment was always exciting and fresh.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
10 Helpful votes
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Response from Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana
Responded 12 Jul 2021
Dear mikerF3225XV, We are delighted to know that you had a great vacation with your family. We are glad to read that your family enjoyed our Water Park. Thank you for your comments and looking forward to welcoming you once again! Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maggie P wrote a review 24 Sep
1 contribution
We had a great time at Hyatt Ziva, the room, service and food were great. We had breakfast every morning at Market buffet. I am extremely satisfied with Gary, Lissette, Michelle, George and Petronila. We were also extremely satisfied with Bar Cocoonz Club personnel. Our bar tenders Leidy, Deiby, Zoranlly, Carlos, and. Nathali. Everyone was amazing, I can’t wait to go back. Muchas gracias por su cariño y atención de parte de Magaly Prince habitación 1525
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sophia wrote a review 23 Sep
2 contributions
Our stay at the Ziva- Zilara all inclusive hotels was awesome. We enjoyed the delicious food, the water park, the beautiful rooms but most of all, the hospitality. Everyone we encountered was super helpful and friendly. Amado was especially kind. I was waiting for my mom to come down to the pool once and he came over to make sure I had everything I needed and that I was having fun! He told me about all of the available activities and offered to play a game with me. He made me feel especially welcomed. Amado was the best.
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Date of stay: August 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JoeAb2015 wrote a review 22 Sep
Anderson, South Carolina15 contributions8 helpful votes
This is our second stay at Ziva Cap Cana , we stayed between 11-17 of August, in One bedroom ocean view club, hospitality was beyond expectations. the management did great work training their employees, at least 90% of workers did outstanding job, Juan was our butler, and I will never as for better, he was professional nice courteous and very helpful , he made our stay more enjoyable. The place was very clean including the pools, and the room. Food in general was great. Water park was a plus, kids loved it. Things to be improved, Teens club, and the liquor, quality could be better. Overall very enjoyable experience , thank you everyone and special thinks to Juan our butler.
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana
Responded 4 days ago
Dear JoeAb2015, Along with your positive comments, we must share our gratefulness for allowing us to welcome you to our Hyatt Cap Cana. Knowing we achieved your expectations during your stay gives us a lot of pride. Our main goal is to provide our customers with outstanding experiences and first-rate services. Furthermore, we feel proud you confirmed the effort from our team built a difference during your stay. Likewise, we highly value you mentioned our associates in your comments. We are going to extend your comments to Juan. Conjointly to your indubitable experience, we cannot wait to be hosting you for your next vacation trip. With our hands in our hearts, Best regards, Madeline Serrano Social Media Coordinator Hyatt Zilara & Hyatt Ziva Cap Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ciara Kraft wrote a review 22 Sep
Hammond, Louisiana13 contributions4 helpful votes
I cannot say enough wonderful things about the Hyatt in Cap Cana. We have visited other AI Hyatt properties but this location and resort may be our favorite. We were greeted with a smile by every employee but Amando with entertainment was the star. He is a great asset to this resort. The grounds itself is extremely clean and the rooms were spacious. We enjoyed club level!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana
Responded 4 days ago
Dear ciarakraft, Thank you for allowing us to welcome you to our Hyatt Cap Cana. Knowing we achieved your expectations during your stay gives us a lot of pride. Our main goal is to provide our customers with outstanding experiences and first-class services. Also, we feel proud of the effort from our team and we highly value you mentioned our associates in your comments. We are going to extend your comments to Amado. We hope to have the honor of welcoming you back, allowing us the opportunity of providing you with truly wonderful and memorable experiences. With our hands in our hearts, Best regards, Madeline Serrano Social Media Coordinator Hyatt Zilara & Hyatt Ziva Cap Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tuhwan R wrote a review 22 Sep
1 contribution
Loved my stay during July 11-16. My friend invited me with his family and I had the best time in my first Latino country. My new friend Amado made me so welcomed there. I will definitely com back soon.
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana
Responded 4 days ago
Dear tuhwanr2022, Thank you for choosing the hospitality of our Hyatt Ziva Cap Cana and for taking the time to share your opinion with us and other travelers looking for recommendations. Rest assured we are glad to hear you enjoyed a great family and friends getaway. Your time and gracious comments are invaluable to us, and we are going to use them to keep motivating our team. We sincerely hope we can have the honor of being your host in the not-too-distant future to keep offering the outstanding services you deserve. With our hands in our hearts, Best regards, Madeline Serrano Social Media Coordinator Hyatt Zilara & Hyatt Ziva Cap Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
skt224 wrote a review 21 Sep
Camilla, Georgia7 contributions3 helpful votes
Three generations of my family spent an amazing five nights at the Hyatt Ziva. Our swim up rooms were large with enough space for all nine of us to gather comfortably. The pool and cabana were perfect. Everything was extremely clean. The food was great, with a variety of choices, our favorites being the Italian restaurant (must try the carpaccio), the Asian was excellent for sushi and the buffet for breakfast was beyond abundant. Our favorite part was the staff. Our butler, Blady, was attentive and accommodating. He took excellent care of us all. Made sure we were completely comfortable and at home. My niece celebrated her birthday during our trip. Blady and the wait staff had cakes, treats and well wishes for her all day long. Alexia and Frank were our favorite waiters and we made sure to sit in their sections.
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana
Responded 4 days ago
Dear skt224, We are convinced that choosing the warmth of our Hyatt Ziva Cap Cana was the best decision for your vacation. Thank you for taking the time to share your opinion with us and other travelers looking for recommendations about our property. Rest assured we are glad to hear you enjoyed a fabulous family vacation trip. Your time and gracious comments are invaluable to us, and we are going to use them to keep motivating our team. Have no doubt we sincerely hope we can have the privilege of being your host in the not-too-distant future to keep offering the outstanding services you and your companions deserve. With our hands in our hearts, Best regards, Madeline Serrano Social Media Coordinator Hyatt Zilara & Hyatt Ziva Cap Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Vincent W wrote a review 20 Sep
Wallingford, Pennsylvania1 contribution
+1
Hyatt Cap Cana Ziva blew my expectations away. My personal butler, Bladi, made sure my wife and I had everything we needed to enjoy our stay. He hooked us up with a happy honeymoon door banner, some sweets and congratulations cake, sent a bottle of quality alcohol to the room for us to enjoy in private, and booked activities and spa dates for us. He checked in 2x a day and found us poolside to see if there was ever anything we needed. He even sent us home with some fine Dominican rum so we can continue the celebration from the USA. Along with Bladi, there were others that did great. Jean C. Coordinated some AWESOME activities and played volleyball and ping pong by the beach and even made my wife a vanilla scented candle. That is above and beyond. A bartender named Key and the others at Moments sports bar were so gracious, even when it was busy. They kept quality drinks coming! Also, keep the amazing 9:30pm shows! They were so fun! Thank you, to the whole staff. Side note: we left 9/18 and then the hurricane hit. We hope everyone is okay and safe we wish the speediest recovery so more couples can have amazing memories like we have.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana
Responded 4 days ago
Dear vincentjwilliams28, After reading your experience during your visit, allow us to have the opportunity to show our appreciation for your amiable review. Kindly know, that your feedback is used as an inspiration to keep providing outstanding services which represent the warmth of our Hyatt Cap Cana properties. Furthermore, we feel gratified by the effort from our team, and we highly appraise you made known to our associates in your comments. Rest assured we are going to spread your comments to BLadi, Jean C, and Key. Also, we would like to mention we are all safe and sound. Our next goal would be to be hosting you for your next vacation trip with all your loved ones. With our hands in our hearts, Warm regards, Madeline Serrano Social Media Coordinator Hyatt Zilara & Hyatt Ziva Cap Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Curious41374550304 wrote a review 19 Sep
1 contribution
I encountered discrimination, overpriced club experience low shelf alcohol, no fun activities, this resort like many other resorts cater to Europeans and older Americans nothing for young latinos like myself that travel lots of times
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$515 - US$748 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
375
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Frequently Asked Questions about Hyatt Ziva Cap Cana
Which popular attractions are close to Hyatt Ziva Cap Cana?
Nearby attractions include Juanillo Beach (0.5 km) and Beers of the World (1.1 km).
What are some of the property amenities at Hyatt Ziva Cap Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Ziva Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cap Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Ziva Cap Cana?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cap Cana?
Conveniently located restaurants include Blue Marlin, Sanctuary Town Cap Cana, and The Steakhouse.
Are there opportunities to exercise at Hyatt Ziva Cap Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Cap Cana have an airport shuttle?
Yes, Hyatt Ziva Cap Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cap Cana have airport transportation?
Yes, Hyatt Ziva Cap Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Ziva Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Ziva Cap Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.