Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23302 Dominican Republic
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About
#4 of 11 hotels in Cap Cana
Location
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Value
Hyatt Ziva Cap Cana is the newest all-inclusive resort for all ages in the beautiful gated community of Cap Cana. Located on the sought-after shores of Juanillo Beach, Hyatt Ziva Cap Cana is a tropical paradise where guests can indulge in all-inclusive luxury surrounded by local culture, magnificent ocean views and incredible amenities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Valet parking
Internet
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Horseback riding
Snorkelling
Water park
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Flatscreen TV
Room service
Safe
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Romantic
Languages Spoken
English, French, Spanish
Location
44Car recommended
Grade: 44 out of 100
64Restaurantswithin 10 km
15Attractionswithin 10 km
Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23302 Dominican Republic
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5193Reviews334Q+A100Room tips
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We vacationed at the Hyatt to celebrate my grandson's 13th birthday. This was our 1st time visiting and the resort and the staff was amazing. We rented a cabana for the time we were there and all of the staff around #12 was polite, helpful and served our every need. We will definitely go back. Shout out to our Butler - Oscar!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
We chose to visit Hyatt Ziva Cap Cana on the recommendation of one of our neighbors in lieu of Beaches at Turks and Caicos after comparing reviews on several travel websites. We had a fabulous stay – the resort and staff greatly exceeded our expectations and we would happily consider visiting again! We have two young girls, aged four and eight months, and it was the perfect resort for young families. For those not familiar, Hyatt Ziva is paired with Hyatt Zilara. Ziva is the family-friendly side while Zilara is 18+ only. Having said that, patrons cross sides all the time (so long as parents leave their kids in the care of others when they do). First, we must say we were deeply impressed with the architecture and decor of the resort. It has a modern, clean, beautiful, and slightly whimsical feel. We immediately felt relaxed upon arriving while waiting to complete check-in. We found ourselves often admiring the look and feel throughout our stay. The rooms were reasonably clean and there was an option to get both a morning cleaning and afternoon turn-down. A single room with a king bed and pull-out sofa was a good size for our family of four. There was a spacious outside patio that was a great place to have our older daughter colour while our youngest napped. The only real complaint we had about the room was that it was impossible to control the humidity – we are just not used to the tropics! Best to keep the deck door closed and AC running to avoid moistness in the room. We spent many of our daytime hours at the pool and waterpark. Both were a lot of fun. The kids end of the pool facilitated a lot of impromptu playdates with other young kids and there was a restaurant nearby (Prontoz) for poolside food (mostly pizza and salad – the pizza was solid). They had waiters walking around offering drinks and fresh fruit. We enjoyed taking our oldest daughter to the other end of the long pool where there was a swim-up bar offering many kiddie smoothies (and adult drinks of course). We went to the beach one morning. Our daughter loved playing in the sand but the water was a bit murky and had a lot of seaweed so we mostly stayed out of it. It eventually got too hot without being in the water so we went back to the pool. The beach was our sole disappointment during the entire experience. The water park was fantastic! Our oldest daughter loved going down all the waterslides and the lazy river was fun too. There were two poolside food trucks offering decent food (including soft serve!). The resort had fantastic arrangements for children – this was one of the highlights because it gave us parents some solo time. We would often drop our daughter at kids club (ages 4+) in the late afternoon where the very enthusiastic staff would offer lots of activities and movies – and also take them to dinner at Mercado (the Ziva-side buffet restaurant). Each night there was a kid-friendly part of the show which they would take them to as well; parents are expected to pick up their kids by 8:40pm. Our older daughter loved it! Once she went a couple times, she was always clamouring to go to the kids club. With the help of concierge, we arranged for an in-room paid babysitter for our younger daughter. They made sure we had the same babysitter every night – very thoughtful! – and our babysitter Yajaira “Yaya” Rodriguez was wonderful with our youngest child. She would take her at 5:30pm every night, play with her, feed her a bottle, and put her to sleep by 7. It all went pretty flawlessly and gave us two hours for a solo dinner. She was very sweet and nurturing, you could tell she enjoyed being around kids. The kids club was included while babysitting was $25/hour with 2 hour minimum. There are also plenty of activities for kids. Daily they publish the kids-club activities: pool-side slime making, soccer on the beach, etc. So you can enjoy those events even if you do not drop your child off at the kids club. They had different characters (disney, robots, etc) and music by the main buffet for kids around dinner time. They also have a nightly show (at 7:30) for families, while we were there we saw acrobatics, music, and a magic show. Our 4 year old loved all of them. Speaking of dinner, all-inclusive resorts have a mediocre reputation for food – but this cannot be said of Hyatt Ziva/Zilara! As a preface we have to first state that our youngest daughter is very allergic to dairy and egg (we carry an epi pen at all times) and this is a big source of anxiety for us when travelling – but to our delight and relief each restaurant did a fantastic job accommodating our allergies. At the Mercado buffet, the manager George personally walked us around to all the stations for breakfast and lunch pointing out safe foods. For the table service restaurants, they cooked all allergy meals in separate cookware (and maybe a separate kitchen?) to completely prevent cross-contamination. We could not have asked for any better accommodation of allergies and it exceeded what we’ve seen from most US restaurants. Moving on to dining experience itself, we should first mention that the family-side buffet restaurant, Mercado, punched far above its weight for what you’d think of as a buffet. It was pretty tasty. We went there every day for breakfast. There were many stations which meant you never really got bored going there- fruit, eggs benedict, waffles, variety of pastries, etc. We especially loved the Dominican station with its beans, stews, and plantain dishes. (It made us wonder why they didn’t have a feature restaurant dedicated to Dominican cuisine. It also inspired us to research Dominican recipes upon our return!) Our server for breakfast, Javier sel Mercado, was especially attentive to us and playful with our kids. Congratulations to the restaurant manager George for doing a tremendous job running this place! My wife and I met and lived for many years in San Francisco where we often felt spoiled by the availability of fantastic and innovative restaurants and we’d classify two of the resort restaurants in this class of institution First, on the Hyatt Ziva side, there was the Italian restaurant “Noodle and Thread.” This was excellent Italian food! Highlights include the caccio e peppe, the pizzas, and one of the chicken dishes (we’re not ones to even love restaurant chicken). Kudos goes to the managers Carlos Brito and Suanito and hosts Charina and Sonlly for curating such an experience. We also loved how they decorated it! Then, on the Zilara (adult only) side, Brando’s was just superb: we went there twice! We loved all the signature cocktails, tried three of the entrees (the salmon, beef tenderloin, and duck were all fantastic, though the duck especially stands out), and we just had to get the ceviche both times. Also, the ambiance included wireframe bulbous partitions, chess piece-like lampstands, and black-bottomed shallow pools of water – extraordinarily creative and delightful! The service was also excellent. A shout out to our servers on each night: first Eduardo Berroa then Julio Mercades. Also, big congratulations to the restaurant manager Jaime! It’s an experience we dare not forget. The only restaurant that really disappointed us in terms of food was the lunch at Navigator Grill. Tempest Table (Asian) and Journeys (Indian) were both solidly above average for their kind of cuisine but didn’t strike us in the same way as Brandos or Noodle and Thread. In terms of drinks, Grog Grotto on the Ziva side and One-Eyed Cat on the Zilara side both served excellent specialty cocktails. (Yes, cocktails are weaker on the Ziva side, but that seems prudent, doesn’t it?) One-Eyed Cat took us right back to our pre-kid days hanging in cool bars: the ambiance, decor, service, and quality of drinks were just stellar. My wife visited the spa for one session and really enjoyed it.The staff were all very professional, the grotto area was very beautiful, and the extended massage treatment was great. we never really had a chance to make use of the gym – but we walked through it crossing over to the Zilara side. We were shocked at its expanse and quality – it spanned four or five rooms and had enough modern gear to keep at least 40 people occupied without feeling crowded. It had any kind of exercise gear you could want in a gym: weight machines, free weights, spin bikes, regular bikes, treadmills, etc. A few pro tips for travelling families: - As your kids make friends at the pool, be sure to evangelise the kids club with their parents. The kids club is way more fun for your kids with familiar faces around and most parents don’t realise the kids club exists or will escort kids to dinner. And most parents happily jump at the opportunity. Our daughter still talks about some of the friends she made there. - Swimwear won’t dry out like you expect it to given the humidity. Pack multiple swimsuits and consider disposable swim diapers so that you’re never reusing wet swimwear - If using baby bottles, pack dish soap for washing and wash with bottled water. You can request a case of bottles to be delivered to the room if you are mixing formula. The resort cannot provide dish soap. - We used powdered formula + bottled water. We also used bottled water to wash bottles. The mini-fridge in the room felt cold enough should you prefer ready to feed formula. - Bring your own tote bag and floaties for the pool/beach unless you want to buy there. Our experience all the parents were very nice in sharing toys and having the kids play together.. - You can pre-arrange babysitting before arrival by reaching out to concierge over the phone or via email. - For lunches, consider skipping the poolside restaurants and head to Mercado when you can! It’s annoying to dry off and move but the food quality is far better and with more variety. - Bring US cash with you for tips. Even though it is an all-inclusive, the staff work very hard and the service is fantastic. You can get cash at the resort but they charge a 10% fee. - You can reduce airport baggage by renting a stroller through Concierge. I would call ahead to ensure they have one available. - The resort will also help you book transport to and from the hotel. Just be sure to clearly specify what type of car seats you need if travelling with children. - In terms of water quality, there is plenty of bottled water at the resort and the ice is safe. We had heard things about friends travelling to the DR (staying at other places) and getting sick, but this was not a concern at this resort. We had plenty of cold drinks with ice and had zero issues. Our five day stay at Hyatt Ziva Cap Cana was truly phenomenal. We could hardly have asked for anything better! Above all, we want to express our greetings from afar to each and every one of the staff. They were at all times friendly, endearing, and thoughtful. Without them, the resort would be nothing – well done! …
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
12 Helpful votes
Helpful
Response from Victoria Balbuena, Sales at Hyatt Ziva Cap Cana
Responded 28 Jun 2023
Dear anonymous1052, We are honored that your time with us was up to your expectations. Thank you so much for highlighting all the incredible details that our hotel hold, guests like you are the main reason why we are always innovating and creating new experiences for our visitors. Thanks for taking appreciation to our staff who are constantly working on the well-being of all of you. We cannot wait to host you again very soon. Warmest Regards, Laura Ogando Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff is phenomenal. We loved Elvin with entertainment./water workouts Freddie on the beach getting drinks, Armando and all the staff were great! Very attentive! Pool Bar staff great too! The hyatt made our anniversary and my 60th birthday super special!! They went above and beyond to make our trip memorable! The cake and champagne on arrival was the cherry on top!
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Ask for Elvin at pool workouts, Freddie for the beach and Armando and Isabella with entertainment
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
From customer service to food, the rooms, amenities and the whole experience, the Hyatt is the best overall resort on the island. Will definitely visit many times in the future. Our kids love it and are eager to return.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Pros: The resort is absolutely beautiful! Night time shows were good. Food was always fresh Plenty of things to do CONS: Wellington! He works at the excursion desk. He jumped up from his table, cut me and my daughter off to harass me into coming to an Fn presentation. I already said no and he carried on and on. It’s like I was single out. Single mom with her teenage daughter. He was the absolute worst. This is the reason I will NOT come back to this resort nor do I recommend this resort due to the continued harassment we received. My time is more valuable than any presentation you can offer. I’m on vacation. I don’t mind paying full price. Once on day one and then again several days later.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Ramone at noodle and thread was amazing as was Yasmin at Coffee republic. harrassing guys that...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
We vacationed at Ziva Cap Cana. The property is stellar however the hospitality of the staff is the shining star 🌟. I cannot truly express the “service from the heart” Hayron, Estarlin, Florintina, Melvin, Dailion and many others showed us. We are already planning our next vacation here. I pray the owners and managers greatly appreciate the outstanding love care and dedication of the staff. I know we do. Love ❤️ & Peace ☮️ to you all!
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Date of stay: September 2023Trip type: Travelled with family
Location
Service
Room Tip: We stayed at Ziva in late September. There were no crowds. I know it’s hurricane season but the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hyatt Ziva is such an incredible hotel! The people, service, and grounds are outstanding. I had my wedding there and the staff made the wedding of my dreams become a reality. Paola, my wedding coordinator was absolutely incredible and patient with all my wedding requests. The actual wedding was beautiful and my family and friends were also amazed at how amazing the wedding turned out. After the wedding we enjoyed the pool, water park, and night shows thank you to Elvin, Mayra, and Perla with the entertainment team who made sure we were always aware of all the fun activities going on in the resort. They were so kind, outgoing, professional, and easy-going. I always looked forward to talking to them. I wanted to also say thank you to the supervisor of Mercado. I believe his name is George. He was so kind and sweet to my parents, cousins and my grandma who were staying at the hotel for my wedding. He was accommodating and even helped with my families special food requests. I’m thankful that I chose Hyatt Ziva for my wedding because I was able to spend time with my family in such a beautiful place. We are always planning another family trip for our wedding anniversary! You will not regret it if you stay here. Super family friendly and always something fun to do around the pools. I loved that the was always music playing and the exceptional service didn’t stop just because you were at the pool. You will not be disappointed. Thank you Hyatt Ziva for the beautiful memories!…
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Victoria Balbuena, Sales at Hyatt Ziva Cap Cana
Responded 3 days ago
Dear X5729WHlaurav, Receiving your comment is our daily motivation to give true service from the heart. Here at Hyatt Ziva Cap Cana, we watch out for our dear guests' health, wellness, and entertainment, and to maintain a high quality/one-of-a-kind experience. Our team bows down to your honest words and high-level recognition. We deeply thank you for taking a moment of your precious time to write and rate us. We cannot wait for your next visit to our little spot in heaven. Warmest Regards, Laura Ogando Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The entertainment crew - Jose, Elvin, and Peila were AMAZING!!! All three made sure our entire family had fun and laughed the entire vacation! The pool bartender, Alejandro, was welcoming, constantly smiling, and made the best drinks for both adults and kids! Our pool waitress, Arelis, was the very BEST!! She always made us feel welcome and made our day with her beautiful smile! Our waiter at Noodles, Ramon Mita, provided OUTSTANDING service multiple nights. This was the best vacation our family has ever taken! Both our kids and us adults had the best time ever!!
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Go in September! Great weather and the resort is all yours!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Victoria Balbuena, Sales at Hyatt Ziva Cap Cana
Responded 3 days ago
Dear breiann, Receiving your comment is our daily motivation to give true service from the heart. Here at Hyatt Ziva Cap Cana, we watch out for our dear guests' health, wellness, and entertainment, and to maintain a high quality/one-of-a-kind experience. Our team bows down to your honest words and high-level recognition. We deeply thank you for taking a moment of your precious time to write and rate us. We cannot wait for your next visit to our little spot in heaven. Warmest Regards, Laura Ogando Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Accommodations are a step above what we usually see on our family trips. Dining arrangements were taken care of for our full group of 23 by Evelin, their Food Ambassador. She met us each day to arrange our dining location, met us there to ensure everything was set up, and then discussed what we would like for the next night. She also arranged a fantastic birthday cake for us one night. Very happy with the trip and would definitely go back.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Victoria Balbuena, Sales at Hyatt Ziva Cap Cana
Responded 3 days ago
Dear tonyrG7120BE, Receiving your comment is our daily motivation to give true service from the heart. Here at Hyatt Ziva Cap Cana, we watch out for our dear guests' health, wellness, and entertainment, and to maintain a high quality/one-of-a-kind experience. Our team bows down to your honest words and high-level recognition. We deeply thank you for taking a moment of your precious time to write and rate us. We cannot wait for your next visit to our little spot in heaven. Warmest Regards, Laura Ogando Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service here is unmatched. We planned our wedding here with Martha and I would recommend her to anyone. Our wedding was flawless, and Martha handled everything perfectly. The staff treats you like family, and remembers your name day to day. Amado was part of the guest service team and made our experience great.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Bring lots of sunscreen
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Victoria Balbuena, Sales at Hyatt Ziva Cap Cana
Responded 1 week ago
Dear G9389XRjessicaa, We are honored that your time with us was up to your expectations. Thank you so much for highlighting all the incredible details that our hotel holds, guests like you are the main reason why we are always innovating and creating new experiences for our visitors. Thanks for taking appreciation to our staff who are constantly working on the well-being of all of you. We cannot wait to host you again very soon. Warmest Regards, Laura Ogando Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$534 - US$878 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
375
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Claim Your ListingHYATT ZIVA CAP CANA: UPDATED 2023 Resort Reviews, Price Comparison and 7,297 Photos (Dominican Republic) - Tripadvisor
Frequently Asked Questions about Hyatt Ziva Cap Cana
Which popular attractions are close to Hyatt Ziva Cap Cana?
Nearby attractions include Hoyo Azul (4.8 km), Juanillo Beach (0.5 km), and Marina Cap Cana (2.7 km).
What are some of the property amenities at Hyatt Ziva Cap Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Ziva Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cap Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Ziva Cap Cana?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cap Cana?
Conveniently located restaurants include La Yola Restaurant, Playa Blanca Restaurant, and The Grill.
Are there opportunities to exercise at Hyatt Ziva Cap Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Cap Cana have an airport shuttle?
Yes, Hyatt Ziva Cap Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cap Cana have airport transportation?
Yes, Hyatt Ziva Cap Cana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Ziva Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Ziva Cap Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.