We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Message from Tripadvisor:Tripadvisor has grounds to investigate that individuals or entities associated with or having an interest in this property may have attempted to interfere with traveller reviews and/or the Popularity Index for this property. Please take this into consideration when researching your travel plans. We make our best efforts to identify suspicious content and are always working to improve the processes we use to assess traveller reviews.
Save
Share
Boulevard Zona Hotelera Playa Juanillo, Cap Cana, Punta Cana 23302 Dominican Republic
COVID-19 update: See the added health and safety measures this property is taking.Read more
35 people are viewing this hotel
Hotel direct offer!Book Direct for the Lowest Rates
Booking.com
US$518
View deal
Free cancellation until 17/08/21
Reserve now, pay at stay
Official Site
US$487
View deal
Free cancellation until 17/08/21
Hyatt.com
US$518
US$404
View deal
Free cancellation until 30/08/21
Expedia.comUS$518
TravelocityUS$518
Orbitz.comUS$518
View all 14 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (3191)
Pool & Beach (606)
Videos (6)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
Read more
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Cap Cana
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 7 hotels in Cap Cana
Location
Cleanliness
Service
Value
Hyatt Ziva Cap Cana is the newest all-inclusive resort for all ages in the beautiful gated community of Cap Cana. Located on the sought-after shores of Juanillo Beach, Hyatt Ziva Cap Cana is a tropical paradise where guests can indulge in all-inclusive luxury surrounded by local culture, magnificent ocean views and incredible amenities.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Valet parking
Internet
Hot bath
Lazy river
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Horseback riding
Snorkelling
Water park
Water sport equipment rentals
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Waterslide
Board games / puzzles
Nightclub / DJ
Video game console
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Flatscreen TV
Room service
Safe
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates
1883Reviews187Q+A100Room tips
Traveller rating
  • 1,753
  • 88
  • 33
  • 10
  • 5
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
FamilyMama45 wrote a review Yesterday
Alta Loma, California3 contributions1 helpful vote
I stayed at the Hyatt Ziva Cap Cana for a week with my husband and 3 children. This was during COVID so masks are expected during some times at the hotel. We had a WONDERFUL time at this resort. We loved the pools, water park, and beach. They were all easy to get to and very comfortable. The service was genuinely warm and friendly. Our kids loved all the drink choices, especially the “fruit punch”. I loved the drinks and food choices. We especially had fun on a mini sail boat ride and the staff member Toribio was so kind to help us sail it, since we didn’t know how. We really appreciate the fun and kindness from Pedro the fitness instructor showed to our family. He really made our stay great. Our kids still miss Pedro. We definitely would love to stay here again.
Read more
Date of stay: July 2021Trip type: Travelled with family
1 Helpful vote
Helpful
Share
Mike R wrote a review 5 Jul
Bridgewater, New Jersey4 contributions4 helpful votes
Hotel's Favourite
Excellent stay! Highly recommend for families. Not one complaint. Tons of things to do and all staff were above and beyond helpful. Waterpark was the kids highlight as well as the sailboats. Entertainment was always exciting and fresh.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
3 Helpful votes
Helpful
Share
Response from Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana
Responded 2 weeks ago
Dear mikerF3225XV, We are delighted to know that you had a great vacation with your family. We are glad to read that your family enjoyed our Water Park. Thank you for your comments and looking forward to welcoming you once again! Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana
Read more
Laura M wrote a review Yesterday
4 contributions2 helpful votes
The place is wonderful, the hotel is not big but it is great in service and friendliness, all the staff were always cheerful, the service in the restaurants is fantastic, Víctor and Luis are very helpful, Arturo from the activities was one of my favorite parts from the hotel, they have a tremendous beach. there we go again.
Read more
Date of stay: July 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Share
samanthatY9581PE wrote a review Yesterday
1 contribution1 helpful vote
I had an awesome time at the Hyatt Ziva Cap Cana. There was plenty to do between Ziva and Zilara that I never had to leave. Pickleball lessons with Axel were also top-tier. He made sure I understood the game before we started playing. The hotel was also extremely clean and staff took COVID-19 precautions very seriously. It was the best trip I have taken in a long time and already want to go back.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
1 Helpful vote
Helpful
Share
Brad W wrote a review Yesterday
Asheville, North Carolina26 contributions7 helpful votes
I am way late on writing this review, but better late than never. With COVID still impacting normal operations, our family wanted a place that had something for everyone where we would not need to leave the resort and this property hit the mark. The property is very spacious with beautiful grounds, pools, beach, and facilities and it still feels "new". El Mercado is a vast restaurant that our family had breakfast, lunch, and most dinners in and the kids and wife loved the variety and quality of the food. What makes this property so special is the staff, the people that make it all happen. We found them to be overfriendly and attentive and I would like to make a special "shoutout" to Alondra (pool), Jeyson (beach), Amado (activities), Arturo (activities), Hokenda (activities), and Junior (gym). Each took the time to invest in our family's enjoyment during our stay and provided excellent service to us. It certainly did not go unnoticed! My children did not want the vacation to end and I am sure we will be back...thank you!
Read more
Date of stay: June 2021
Value
Cleanliness
Service
1 Helpful vote
Helpful
Share
Response from Victoria Balbuena, Ventas at Hyatt Ziva Cap Cana
Responded yesterday
Dear 850bradw, We are delighted to know that our personal attention made you feel that we really cared about you. . Your nice comments will be forward to Alondra, Jeyson, Amado, Arturo, Hokenda, and Junior who will be delighted with your comments. We would like to have the opportunity to welcome you once again to Hyatt Ziva Cap Cana to experience the hospitality of our people, the quality of our services and facilities. Kindest regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana victoria.balbuena@hyatt.com
Read more
Previous
123456
PRICE RANGE
US$313 - US$560 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta CanaCap Cana
NUMBER OF ROOMS
375
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Hyatt Ziva Cap Cana
Which popular attractions are close to Hyatt Ziva Cap Cana?
Nearby attractions include Juanillo Beach (0.5 km) and Beers of the World (1.1 km).
What are some of the property amenities at Hyatt Ziva Cap Cana?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Ziva Cap Cana?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cap Cana?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Ziva Cap Cana?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cap Cana?
Conveniently located restaurants include Blue Marlin, Little John, and The Steak House.
Are there opportunities to exercise at Hyatt Ziva Cap Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Cap Cana have an airport shuttle?
Yes, Hyatt Ziva Cap Cana offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Ziva Cap Cana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Ziva Cap Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Ziva Cap Cana?
The staff speaks multiple languages, including English, Spanish, and French.