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Gaya Island Resort

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Gaya Island Resort
Gaya Island Resort
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1,008 Reviews from our TripAdvisor Community

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Showing 869: English reviews
Singapore, null, Singapore
Reviewed 12 February 2017

The island and its resort is beautiful. Reach the jetty and checked in to their office. Comfortable and we got on board the speedboat for a short 15 min ride. Was amazed at the architecture and the layout of the resort. Was brought to my room but the staff who gave us the best(probably) villa in the entire resort. It...

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Helpful?
Thank Sadiq T
dennis_gordienko, General Manager at Gaya Island Resort, responded to this review

Dear Sadiq T, We would like to thank you for sharing your feedback with the TripAdvisor community. Our all entire Team and myself are delighted to read that you named us as “amazing resort for a holiday”. Our service promise is to give each guest a memorable story to take home with them and your lovely comments have been shared...

London, United Kingdom
Reviewed 8 February 2017 via mobile

The perfect mix for pure relaxation. All the staff are wonderful - nothing is too much. Some go an additional 2 miles - it's excellent. You have to be commended for customer service - which is the soul of hospitality! Usual grumble - food is a little expensive and the logistics argument doesn't work across the supply chain - the...

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Helpful?
Thank bernie k
Management response:

Dear bernie k, Thank you very much for such “superb” comment and for sharing with Tripadvisor community. Our all entire Team and myself are delighted to hear that “nothing is too much” for our associates in order to accommodate your requests. Our service promise is to give each guest a memorable story to take home with them and your lovely...

Rothrist
Reviewed 29 January 2017

The 25 days was was the most fantastic stay where we ever was. The personal from room service to kitchen, bar, rezeption and the hotel manager was so kindly to us the whole time that we feel us in heaven. Thank you so much all of you, we come back!!!

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Helpful?
Thank Heinz_Grosse_46
Management response:

Dear Heinz_Grosse_46, Thank you very much for sharing such glowing feedback with Tripadvisor community. Our all entire Team and myself are delighted to hear that you named us as “The best Hotel and Personal what we ever have “. Our service promise is to give each guest a memorable story to take home with them and strive for heartfelt Borneo...

Reviewed 26 January 2017 via mobile

It is nice average experience in the isolated island. Everything is average and meeting the expectation. One thing that I did not like is the transportation from and to the island. They are charging for these trips. There should not be charges like that and should be complimentary.

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Helpful?
1Thank Buomar98
Management response:

Dear Buomar98 , Thank you for sharing your review on TripAdvisor, we take all guest comments very seriously and use them for further trainings and enhancements to services and facilities. Rest assured we will take your feedback to heart and look into the critics mentioned, and perhaps a few changes.We would be more than happy, if you allow us, to...

CHESHIRE
Reviewed 22 January 2017

This is charming small hotel which clearly has a genuine interest to preserve the wildlife and rainforest which it is set in. The food is good with a choice of 3 restaurants a 4th is on the second beach. A good pool and interesting grounds. The Spa is as one would expect superb with a charming ambience. The suite was...

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1Thank alexander R
Management response:

Dear alexander R , Thank you very much for sharing such glowing feedback shared with Tripadvisor community. Our all entire Team and myself are delighted to hear that you named Gaya Island Resort as “relaxing hotel with great staff and interesting wildlife”.Our service promise is to give each guest a memorable story to take home with them and strive for...

Christchurch, Canterbury, New Zealand
Reviewed 22 January 2017 via mobile

Maybe it's age (mine) and having booked some luxury accommodation for the first night of a group of friends being together in Borneo, we certainly were treated with such enormous respect and the complimentary massage (malay) was out of this world. Don't hesitate to escape KK in a blink of an eye to Gaya Island. Airport to Jesselton Point ferry...

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Helpful?
Thank PMFin
Management response:

Dear PMFin , Thank you very much for sharing such glowing feedback shared with Tripadvisor community. Our all entire Team and myself are delighted to hear that you enjoyed your "Borneo adventure" with us at Gaya Island Resort . Our service promise is to give each guest a memorable story to take home with them and strive for heartfelt Borneo...

Reviewed 20 January 2017 via mobile

This is a resort in solitude but the city, Kota Kinabalu, is just a short boat ride away. Here you can relax, chill in the sun ;) and swim in the sea (or the pool if that's more your thing). The food in the buffet restaurant is good but not excellent and the pricing is as expected on a island...

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Helpful?
2Thank Hans B
Management response:

Dear Hans B , Thank you for sharing your experience with Tripadvisor community. The voices of our guests are valuable to us and serve as a tool for improvement to enhance our guest experiences. Allow me to apologize for the shortfalls in service during your stay with us; this is certainly not how we hope for you to remember your...

Reviewed 19 January 2017

Very nice resort with a beautiful pool, good customer service, luxurious villas, and a full day of activities.. and most importantly, excellent wifi. The food left something to be desired and was overpriced, but other than that great place.

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Helpful?
Thank Amy L
Management response:

Dear Amy L , We are pleased to hear that you rated Gaya Island Resort as “very nice resort “ and thank you for sharing your feedback with the TripAdvisor community. The Borneo is a unique destination for a holiday and here at Gaya Island Resort, we pride ourselves on being a wild nature-friendly resort with the aim to ensure...

Amman, Irbid, Jordan
Reviewed 18 January 2017

It is really amazing place to visit I would like to highly appreciate the hotel General manager’s behavior and all management stuff, their good understanding and cooperation with guests in resolving all claims, their passionate attitude made us feel like we are their valuable guests like we are in their own house and members of their family, how they did...

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Helpful?
Thank Mohammed K
Management response:

Dear Mohammed K , Thank you very much for sharing such glowing feedback with Tripadvisor community. Our all entire Team and myself are delighted to hear that you and your family had “amazing stay” here at Gaya Island Resort. Our service promise is to give each guest a memorable story to take home with them and strive for heartfelt Borneo...

Dusseldorf, Germany
Reviewed 17 January 2017

The service is just excellent; foods are delicious and the resort is just beautiful. We love especially the views at night with lighting. The cleanness of the villa still can be improved. Wish we could have stayed longer. Strongly recommended!!

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Helpful?
Thank tewkk
Management response:

Dear tewkk , We are pleased to hear that you had “almost a perfect stay “at Gaya Island Resort and thank you for sharing your feedback with the TripAdvisor community. The Borneo is a unique destination for a holiday and here at Gaya Island Resort, we pride ourselves on being a wild nature-friendly resort with the aim to ensure that...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Gaya Island Resort

Address: | Malohom Bay, Tunku Abdul Rahman Park, Pulau Gaya 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Pulau Gaya
Price Range: $249 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gaya Island Resort 5*
Number of rooms: 121
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Also Known As:
Gaya Island Resort Malaysia/Pulau Gaya
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Questions & Answers

Here's what travellers have asked, with answers from Gaya Island Resort staff and other travellers.
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Questions? Get answers from Gaya Island Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Villa with a view of the ocean”
 of 5 bubbles JRo09, 25 Mar 2017 | Read review
“take smart clothes for the fishermans restaurant, also long clothes for evenings as there are lots of insects, there are lots of steps”
 of 5 bubbles Erringtong, 25 Mar 2017 | Read review
“Book with hotel for free boat transfer and a free 50 minute massage”
 of 5 bubbles JACKKLAD, 20 Mar 2017 | Read review
“High up if you can manage the steps”
 of 5 bubbles P2310KNsarahk, 19 Mar 2017 | Read review
“Choose high and a good view or lower and less of a climb”
 of 5 bubbles jtjdv, 17 Mar 2017 | Read review
5 of 5