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Hotel Roc Marbella Park

11/06/2017 12/06/2017
1 room 2 adults 0 children
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Hotel Roc Marbella Park
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246 Reviews from our TripAdvisor Community

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Showing 58: English reviews
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Reviewed yesterday NEWvia mobile

Firstly I'm not quite sure why so many people from the UK have given such bad reviews we still booked after seeing these reviews and I'm glad we did upon first arrival we were greeted by a very nice and smiley Spanish receptionist that spoke very good English as we made our way to our room we noticed the stunning...

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Thank Bentley1507
Hartlepool, United Kingdom
Reviewed 3 days ago NEW

We are currently staying at thee hotel, and after reading some negative reviews I was very nervous about coming! I can honestly the hotel is beautiful and has a relaxed Spanish atmosphere! The gardens are gorgeous! The pool is fab! No queuing! Not loud! The food is gorgeous plenty of meals to pick from, again so relaxed! Staff especially management...

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Thank jojo191274
Ashford, United Kingdom
Reviewed 2 weeks ago

16 of us went here for a hen week celebration, we were changed to this hotel after the original booking was pulled from the operator. first impressions... WOW! stunning gardens, clean throughout, rooms kept very clean, towels changed daily. Food OK, you wouldn't starve but nothing gourmet and no kids food station. the pool! where should i begin... there is...

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1Thank SteveEm_12
Roc H, Director de Relaciones con Clientes at Hotel Roc Marbella Park, responded to this review

Dear SteveEm_12, Thank you for your feedback regarding our Hotel Roc Marbella Park. I regret to hear that your stay wasn´t reach the expectations that you had. We take in consideration the comments of our guests to improve our service and since you required the pool to be open earlier than 11am, we are doing it from 10am. What our...

Derbyshire, United Kingdom
Reviewed 2 weeks ago

I went for a holiday here with my partner. I saw the photos on the website showing slides on the pool and other children in photos (i did not bring my kids this time ) which was good as when I got here i was not impressed !! I went down for tea to find not much choice for kids...

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1Thank Richardbarber40
Roc H, Director de Relaciones con Clientes at Hotel Roc Marbella Park, responded to this review

Dear Richardbarber40, Firstly I would like to thank you for taking the time to advise of your recent stay at Hotel Roc Marbella Park. It is only through feedback, such as yours, that we can improve our service where necessary. We do not agree your comment about the breakfast, as every morning at the restaurant, we offer the hot items...

Glasgow, Scotland, United Kingdom
Reviewed 2 weeks ago

Peaceful location, bus stop right outside, bus only 20 minutes into centre of Marbella, & it's cheap. A taxi back from Marbella is 15 euros. The BEACH is best in entire Costa Del Sol! It's a 10 minute pleasant walk; however the hotel also has its own bus to transport guests to the beach, free, every half hour. ROOMS are...

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4Thank Fran B
Reviewed 2 weeks ago via mobile

A group of friends went to this hotel, and wouldn't recommend at all. Full of over 60s that are nothing but RUDE, dirty looks, no manners what so ever. Francesco bar man well he needs to learn how to crack a smile, seriously rude! Kept checking our bands like we haven't been there all week... just a little tip maybe...

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1Thank Abi H
Roc H, Director de Relaciones con Clientes at Hotel Roc Marbella Park, responded to this review

Dear Abi H, Thank you for the time to give us a feedback regarding your stay at the Roc Marbella Park. I regret to read, that your overall impression of our hotel and our services was not at all up to your expectations compared to former stays. Answering your comments, I would like first to say that in our hotel...

Rochdale, United Kingdom
Reviewed 2 weeks ago via mobile

If you are under the age of 60, I do not recommend. The hotel was FULL of Spanish pensioners that I found extremely rude. The food they offer is awful. I stayed on all inclusive and I struggled to eat. I had to eat salad (literally just peppers) for lunch and dinner and often starved at breakfast. It is a...

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2Thank milliemxrcroft
Roc H, Director de Relaciones con Clientes at Hotel Roc Marbella Park, responded to this review

Dear Guest, Although we are very disappointed and surprised by your comments relating to your recent holiday at our hotel and for taking the time to share with us and the Tripadvisor community your opinion of our hotel. Despite your comments in no way reflecting the opinions of our previous guests that have published reviews on this or any other...

Reviewed 2 weeks ago via mobile

I would not recommend this hotel! I went for a hen weekend with a group of 16 for a fun few days in Marbella - and this is not a hotel for hen parties. So here are he positives..... The hotel itself is well kept and pretty quiet. It could do with a little tlc but nothing major. The rooms...

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5Thank Sarah T
Roc H, Director de Relaciones con Clientes at Hotel Roc Marbella Park, responded to this review

Dear Sarah T, Thank you for taking the time to share your experience here on TripAdvisor. I regret to read that you had several unpleasant experiences with our service. Please accept our sincerest apologies for the inconveniences. As we take all the opinions in consideration, we are opening the pool now from 10.00 am in order to improve our service....

Reviewed 3 weeks ago via mobile

Pretty well kept gardens. Clean rooms. Comfy beds. No kettle in room. Small fridge. €6 for 4 1.5ltr bottle water to take to room. €2 a day for safe use. Only 1 English Channel on tele BBC NEWS. Bar staff "Francesco" extremely rude. Serves people who push in front of queuing customers. Hotel staff only want to help paying customers....

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2Thank Zoe R
Roc H, Director de Relaciones con Clientes at Hotel Roc Marbella Park, responded to this review

Dear Zoe R, I regret to read, that your overall impression of our hotel and our services was not at all up to your expectations compared to former stays. As we take all comments in consideration, we do increase our staff at the bar to improve the service to our clients, as we do not help only paying customers, for...

Reviewed 4 weeks ago via mobile

Nice garden.very good staffs .they were realy sympatic they helped me too much i shuld here thank them.clean and specious rooms but the meals were limited and not as good as one 4 star hotel in marbella.I was there only one night .the price is excellent for this hotel.you pey a little money and take good services.thank you

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1Thank NEGIN1970
Roc H, Director de Relaciones con Clientes at Hotel Roc Marbella Park, responded to this review

Dear NEGIN1970, We are delighted to know that you enjoyed your stay with us and thank you for having taken the time to post your experiences here on TA! We take in consideration your feedback about the food to improve every day. We hope to see you soon at Roc Marbella Park. Warm Regards, The Management.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
With easy access to the AP7 Motorway, this all-inclusive hotel is located 5 minutes' drive from Marbella's Elviria Beach. It offers an outdoor pool, children's water park, and rooms with views of the surrounding woodland. Spacious and air-conditioned rooms at Hotel Roc Marbella Park feature a private balcony. Each one has a TV and a private bathroom. Safes are available for a fee. Hotel Roc Marbella Parks's buffet restaurant serves Mediterranean cuisine. There is also a bar where you can enjoy snacks, cocktails and drinks by the pool. The hotel has a games room with a table tennis table, and there is also a children's playground. Parking,prices per day: 7€ february, march, april and october, 10€ june and september, 14€ july and august. There are 3 golf courses within 2 km of the hotel. You can drive to central Marbella in 15 minutes, and buses to Málaga and Marbella leave from just outside the hotel. ... more   less 

Additional Information about Hotel Roc Marbella Park

Address: Carretera Nacional 340, Km 192, 29600 Elviria, Marbella, Spain (Formerly Las Chapas Palacio del Sol)
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella > Elviria
Price Range: $60 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Roc Marbella Park 4*
Number of rooms: 316
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Also Known As:
Las Chapas Palacio Del Sol Hotel Marbella
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Roc Marbella Park staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay elsewhere”
SteveEm_12, 14 May 2017 | Read review
“Lift is old fashioned get a ground floor”
235violeta, 17 Apr 2017 | Read review
“Rooms are quieter away from the pool”
lizalondon2016, 11 Nov 2016 | Read review
“Pool view in main hotel block overlooks the entertainment from your balcony, but if you're an early bedder you won't sleep until it's over!”
carriebucks, 23 Oct 2016 | Read review
“Rooms on the left overlook the pool and the Entertainment area - which is noisy”
, 20 Oct 2016 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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