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RedLevel at Gran Melia Palacio de Isora

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RedLevel at Gran Melia Palacio de Isora
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940 Reviews from our TripAdvisor Community

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Showing 547: English reviews
West Byfleet, United Kingdom
Reviewed 7 March 2017

This is not a cheap hotel but well worth the money. We had an 8 day stay here last week and thought that it was brilliant in every way. The staff could not have been more helpful and efficient, nothing was too much trouble. We asked for a heater and extra blankets and they were there in minutes. Our room...

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1Thank TorchyPyrford
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, I would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our rooms, staff, as well as regarding...

Surrey, United Kingdom
Reviewed 5 March 2017

I don't normally bother to write reviews but RedLevel is just off the charts. Service was so friendly and helpful by literally everyone we came across. The daily cocktail hour was a fab way to differentiate themselves. Stunning room - treat yourself and go for an ocean view. Delicious breakfasts/lunches, and the Terrace restaurant was great for our last night...

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1Thank pondhopper29
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, I would like to begin by thanking you for choosing Red Level Gran Meliá Palacio de Isora for your holiday. There is nothing more rewarding than knowing that our dedication to the service excellence and to create memorable stay is appreciated. We are delighted to read such positive comments about our pool areas, rooms as well as regarding...

London, United Kingdom
Reviewed 2 March 2017 via mobile

Booked x2 hot stone massages for myself and my husband as we stayed for our first wedding anniversary. I had a therapist called Carolina (unsure of spelling) I am a massage queen and have had hundreds at home in the UK and every single place I've traveled in the world. This was by far the best I have ever had!!!...

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1Thank MrsBangsx
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad...

Glasgow, United Kingdom
Reviewed 2 March 2017

Wife and I stayed here for a week and had a wonderful time. Hotel is probably the nicest i've ever stayed at. Room was lovely and the staff are superb. Ate in the hotel once which was nice - tended to use the local restaurants in the small town of Alcala next to out which were all pretty good. Only...

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2Thank Cameron R
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear Mr. Cameron R, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through TripAdvisor. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts...

Stuttgart, Germany
Reviewed 1 March 2017

If you are thinking about booking the Red Level (and you can accept the explicit price difference) just do it. You will not regret it. This could be the case if you stay at the normal hotel with its 600+ rooms. With red level you will experience a more relaxing (e.g. no kids in the red level area), easier stay...

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4Thank Philipp G
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear Mr. Philipp G, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday and for the time taken to let us know about your recent experience through TripAdvisor. We glad to know that you have enjoyed a relaxing and memorable stay. It is heartily a pleasure to know that our Red Level facilities and...

Dublin
Reviewed 1 March 2017

We decided to pay extra and go for the Red Level experience at the Gran Melia. We definitely feel it was worth paying extra for it as it is Adults Only so lovely and quiet. We felt the food was very good with plenty of choice and a good selection of restaurants - we actually ate at the Buffet almost...

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Thank Happyfriday_Girl
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear guest, We would like to begin by thanking you for taking some of your valuable time to share your review and for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. It is always wonderful to read such positive feedback, which serves as a great motivator to our team. It shows them that their passion and...

Reviewed 1 March 2017 via mobile

Yes, been here a 3 times now, but this is the last for more than a few reasons. We requested a front room by the red level, we got this but in their secondary area right next to the bars, late music and lots of foot fall by the front so no privacy to the jacuzzi or terrace. On arrival...

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7Thank Lee G
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear Mr. Lee G, I would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for the third time for your holiday, as well as for sharing your comments with us through TripAdvisor. We are truly sorry to read that your latest experience with us did not meet your expectations due to the...

Worcester, United Kingdom
Reviewed 26 February 2017

This was a fantastic experience. We booked red level and a jacuzzi bath not really knowing what to expect but it was so worth the money and luxury. The Red Level is part of the bigger Gran Melia complex but it was so secluded and special you would have no idea you were attached to a larger complex; in fact,...

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2Thank Ros60
Paula F, Red Glove Service Manager at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear Guest, Thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday to Tenerife, as well as for the time you have taken to share your experience through TripAdvisor. We are delighted to know that you enjoyed your Red Level room with jacuzzi, since it is a pleasure for us to surprise...

London
Reviewed 26 February 2017

We just spent three nights in a full frontal with jacuzzi in the red level (room 4066) on B&B basis, all in all, we were very pleased with our stay and would definitely return. I will start with the negatives - not many - certainly not enough to put us off returning.. The red level restaurant (aqua?) was a lovely...

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2Thank ediefrombromley
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear Mr. ediefrombromley, I would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. We are glad to know that you and you have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our rooms,...

Reviewed 26 February 2017

There is nothing too much to describe our impressions about one week in Gran Melia. Hotel is situated on the ocean shore. it has a large park area surrounding the infinity pool of nice design, despite full occupancy one does not feel any spacial constraints. Well designed and kept promenade gives you an opportunity to every day walk, jog or...

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Thank Mikhail B
Paula F, Red Level Director at RedLevel at Gran Melia Palacio de Isora, responded to this review

Dear Guest, I would like to begin by thanking you for choosing Red Level at Gran Meliá Palacio de Isora for your holiday. We are glad to know that you have enjoyed our facilities surrounded by the natural scenery of the little neighbouring village called Alcalá. It is a great pleasure for us knowing that you have appreciated the real...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Magnificent Oceanfront hotel, for adults only, with spectacular views of the island La Gomera. RedLevel at Gran Melia Palacio de Isora is perfectly integrated in the South west coast of Tenerife, in the fishing village Alcala. A beautiful unspoiled area at the foot of Mount Teide, five minutes by car from the Los Gigantes cliffs. While its glorious design combines to perfection the elements sea, earth and air, the hotel sets new standards for luxury, in order to satisfy the most demanding travellers searching for a truly unforgettable experience. ... more   less 

Additional Information about RedLevel at Gran Melia Palacio de Isora

Address: Calle La Costa s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $432 - $851 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — RedLevel at Gran Melia Palacio de Isora 5*
Number of rooms: 90
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from RedLevel at Gran Melia Palacio de Isora staff and other travellers.
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Questions? Get answers from RedLevel at Gran Melia Palacio de Isora staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had an ocean view which was one of the nicest rooms I have ever stayed in. An outlook to die for.”
weegGlasgow, 18 Apr 2017 | Read review
“Red Level near the Red level pool”
SallyChesterfield, 3 Apr 2017 | Read review
“Never north facing and make sure there's shade”
dale_curtis, 23 Mar 2017 | Read review
“Red level is perfect”
amandal0uiseh, 20 Mar 2017 | Read review
“I love sea views but the gardens here are simply fantastic”
BlondeNBlonde, 19 Mar 2017 | Read review
5 of 5