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Gran Melia Palacio de Isora

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Avenida Los Oceanos S/N, 38686 Alcala, Guia de Isora, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
114 people are viewing this hotel
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US$322
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US$322
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US$291
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Traveller (7172)
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Panoramas (89)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Gran Melia Palacio de Isora
Updated 09/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 2 hotels in Alcala
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
The natural beauty of Tenerife combined with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical and unforgetable moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, dream about relaxing in one of our pools and delight your palates in our wonderful restautants. Gran Melia Palacio de Isora has everything your need to make your next holidays an unforgetable experience.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Hot spring bath
Massage
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, French, Russian, Spanish and 1 more
Hotel links
Special Offer:Book now on our website

Location

Full view
53Somewhat walkable
Grade: 53 out of 100
30Restaurantswithin 1 km
3Attractionswithin 1 km
11294Reviews873Q+A100Room tips
Traveller rating
  • 7,085
  • 2,297
  • 1,102
  • 443
  • 369
Time of year
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Popular mentions
Hlynur J wrote a review Yesterday
Paris, France3 contributions
Great hotel, very friendly staff and attentive, especially Angela. The room was spacious and clean. We had massages which were good, I recommend the lobster at oasis. The infinite pool is beautiful. The breakfast buffet was good.
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Date of stay: January 2022Trip type: Travelled as a couple
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clairebarkley wrote a review Aug 2021
Manchester, United Kingdom7 contributions11 helpful votes
Hotel's Favourite
We just spent 10 days here with our four year old grandson. This was our third visit, so we are confirmed fans. The hotel did not disappoint and some staff were especially helpful: Marta, Beatriz, Moises, Juan and Omar, to name a few. The place is Covid safe and more options were open than in December 2020, when we last visited. The Mexican restaurant was fun. The Club Ocean remains a favourite. It is elegant and the food is excellent. The only tweaks to make it perfect fro me would be firstly to ensure there is boiling water to make proper tea at breakfast, not tepid water from a coffee machine. Secondly, several others to whom I spoke, shared my hope that separate serving utensils would be available for vegetarian options. At breakfast this is a problem as for example, the sausages and bacon sit near the tomatoes and other veggies and yet the spoons and tongs are shared. This is off-putting to vegetarians and vegans. Plant- based diets are more popular than ever, and should be accommodated. I also found a chef trying to make my veggie stir fry using the same spoon he had used for chicken. When I asked him not to do so he got quite cross and I ended up with a plate of cabbage full- stop. I did raise this with a manager, but the chef was one person in scores of wonderful staff members. The feature of the hotel which is really stunning is the horticulture. The gardens, flowers and landscaping add enormously to the ambience and relaxation of the place. Of course the pools are gorgeous, but the perfume of flowers is such a sweet thing on holiday. This place is relaxing, luxurious and great for families who want somewhere with excellent standards.
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Date of stay: August 2021
Location
Service
Sleep Quality
Room Tip: Garden rooms are great, but expect to pay a premium for even a partial sea view
See more room tips
1 Helpful vote
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded 9 Aug 2021
Dear Guest clairebarkley. I would like to begin by thanking you for choosing Gran Meliá Palacio de Isora for your holiday. We are glad to know that you and your entire family have enjoyed a pleasant stay with us. We place great importance in providing our guests with great experiences so we truly appreciate your compliments on our facilities. You may rest assured that we will take into consideration your feedback in order to improve in our proposal to the continuous amelioration of our services. We are looking forward to welcoming you again soon. Best regards, Alejandro Naranjo Guest Experience Manager
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JakeJ wrote a review Yesterday
1 contribution
Hotel generally look nice, very nice pool and facilities. Room more 4* than 5* we arrived around 12:30 to the hotel but our room was not ready until 3pm hotel was 50% booked so in a 5* resort waiting almost 3h for room in half empty hotel unacceptable. After waiting almost 3h we was taken to our room which was not cleaned properly, toilet had brown stains (💩) after complaining we get another room but we already managed to use this nasty toilet in a rush. Management said it’s stain from the toilet seat metal parts not (💩) 5* resort just a reminder 🙄 Food 3/10 our first meal was in restaurant called agave I guess ordered a well done stake but received very bad uncooked one, after complaining to the waiter I was told a ate a bit so I have to pay for it… unacceptable got food poisoning after eating uncooked fish in the main restaurant by the pool, asked hotel to deliver water to the room as a apology and it happens but was promise it will last until last day unfortunately it won’t. Restaurant Nami (Indian, sushi whatever) after we sit down without asking galas of champagne was served very nice, we received starters they was alright unfortunately our main curry doesn’t really have nothing from Indian taste was sweet and weird. When it comes to the bill we realised we where charged for the champagne which we didn’t even asked for lol… Overall after making arrangements with management about our very bad experience we was given Bali bed as a gesture of good will hotel management was saying it cost around 200€ per day so we should be happy LOL sunbed in a room rate joke… we where also promised room service and drinks bill removed for first 3 night what at the end didn’t happened so we have to call the manager which was with other guest in the hospital such a coincidence nobody asked us if we need any medical help where was needed. After checking out and waiting for manager we have to leave because our plane was departing in 3h but we was told if we not gonna pay they gonna call the police we said we not gonna pay full bill because we had arrangements with manager but obviously nobody was informed about this and manager was away in another hotel. Overall not recommending this hotel at all, it’s not 5* resort Maximum 4* they should go to Dubai and learn customer service and how to keep facilities clean.
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Date of stay: August 2021Trip type: Travelled as a couple
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alid1979 wrote a review 23 Jan
Brighton, United Kingdom3 contributions
‪Avoid Avoid Avoid‬ As an NHS I was so looking forward to 10days away which incorporated my birthday. ‪Having visited the hotel on numerous occasions since 2016 we had expected the high service levels and attention to detail we had previously experienced, however we have been hugely disappointed.4 hotel room changes later due to noise and maintenance issues, service levels are poor. All inclusive drinks change on a frequent basis re what’s included or not (this issue is due to inconsistent not knowing)‬ ‪Room cleaning has been poor, no water left in room at all. The hotel is only 30% full!‬ When I added an original review on trip advisor staff come to find us and demanded we take his down. We had friends who came to join us who had also previously stayed in the hotel and who were shocked by this experience. ‪The buffet restaurant closed without no notice towards the end of our stay, staff I enquired as to why all gave me different accounts as to the reason why!‬ ‪Prior to this it had been open and I was appalled to find that on the cheese and meats counter serving tongs were shared!‬ ‪To top off this dreadful holiday I feel ill the night I ate in the Oasis (the first night the buffet was closed and all guests had to eat at one of the other 2 restaurants coincidentally). A visit by a Dr later, who gave me an injection and prescription for 2 different medications) I was certified as too unwell to travel and we had no choice but to stay for an extra 2 days whilst I recovered (and my husband recovered after he too feel ill) as great expense to us. We asked the hotel to take the prescription to the chemist for us (expensive taxi fare later they can back with only one of the medications). The hotel were of no use in supporting us with making arrangements in staying or rearranging flights. Once the dr had left a member of staff swiftly came to our room to cut off our ‘all inclusive wrist bands’. My husband had to be assertive in not letting the staff member come into our bedroom where I was being sick not to cut mine off and instead did it.‬ ‪After 24 hours in bed we braved the short walk to the chemist and picked up the second medication I needed. Upon our return to the hotel we were accosted by the management who asks us to sign a letter they had drafted explaining the upgrade of the room charges (after 3 unsuitable room moves) and the wiping of the 70 euro bar bill for the ‘all inclusive drinks’ and asking us not to put any negative comments on social medi‬a. We refused to sign the letter and then on the day of check out were asked to sign this again. 2 managers came to see us and as we again refused to sign this we’re asked to pay the 70 euro all inclusive bar bill. We will never be coming back and I am in consultation with the relevant professionals regarding this truly awful stay.
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Date of stay: January 2022
Location
Cleanliness
Service
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John P wrote a review 20 Jan
1 contribution
What an absolutely fabulous hotel, the staff were great, friendly, welcoming and warm. Angela stood out and was a real pleasure to talk to. The food and restaurants on site were splendid, so much choice, and it tasted Devine, the chefs were stars. Our favourite place’s to eat were the Pangea, so much choice, and the Oasis, the fresh fish here was perfect. Our winter sun stay here was nothing short of heavenly. Thank you.
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Date of stay: January 2022Trip type: Travelled as a couple
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Response from Alejandro Naranjo Molina, Otros at Gran Melia Palacio de Isora
Responded 5 days ago
Dear guest johnpF9754FI, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday and for sharing your detailed review through TripAdvisor. It is a great pleasure to know that we were able to satisfy you in every aspect of your stay, as our guests’ satisfaction is our most important goal. We are glad to read that our exclusive facilities, our gastronomic variety and our staff’s dedication to a service of excellence, were to your liking, providing you with a memorable winter holidays. We will certainly pass on your kind words to our colleagues. It would be a pleasure to welcome you again at Gran Meliá Palacio de Isora. Kind regards, Alejandro Naranjo Guest Experience Manager
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PRICE RANGE
US$205 - US$480 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran melia palacio de isora hotel alcala, gran melia guia de isora, palacio de isora gran melia
LOCATION
SpainCanary IslandsTenerifeGuia de IsoraAlcala
NUMBER OF ROOMS
578
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Frequently Asked Questions about Gran Melia Palacio de Isora
Which popular attractions are close to Gran Melia Palacio de Isora?
Nearby attractions include Playa La Jaquita (0.3 km), Playa de Alcala (0.7 km), and Cafeteria La Divina (0.7 km).
What are some of the property amenities at Gran Melia Palacio de Isora?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Gran Melia Palacio de Isora?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Gran Melia Palacio de Isora?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Gran Melia Palacio de Isora?
Yes, parking is available to guests.
What are some restaurants close to Gran Melia Palacio de Isora?
Conveniently located restaurants include Tres Raices, Casa Mon, and El Rincon de la Barriga.
Are there opportunities to exercise at Gran Melia Palacio de Isora?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Gran Melia Palacio de Isora have airport transportation?
Yes, Gran Melia Palacio de Isora offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Gran Melia Palacio de Isora?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Gran Melia Palacio de Isora?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Gran Melia Palacio de Isora offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.