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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,268 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,783: English reviews
Stockholm, Sweden
Reviewed 4 November 2015

Very "solid" experience with good facilities and nice rooms with convenient location close to TFS - but maybe did not reach full 5 star touch and feel when it comes to service and some of the facilities (sports area, very crowded around pools etc)

Review collected in partnership with Meliá Hotels International
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Helpful?
2Thank andreasr317
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Andreasr3, Firstly, we would like to thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your experience at TripAdvisor. We regret if your stay at our resort did not completely meet your expectations. We have several sports areas at...

Sunderland, United Kingdom
Reviewed 4 November 2015

One of the best things about this hotel are the staff, they are professional, polite, friendly, helpful and nothing is too much trouble. This is our third visit. The hotel is immaculate as are the grounds and gardens. The choice of food is exceptional. I would highly recommend this hotel.

Review collected in partnership with Meliá Hotels International
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Helpful?
2Thank Ron C
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ron C, Thank you for sharing your comments with the travelers at TripAdvisor. It is truly a pleasure to know that you have enjoyed for the third time a lovely holiday with us, as all of our team takes care of every detail to pamper our guests. In addition, we appreciate your kind comments regarding the garden areas that...

Manchester, United Kingdom
Reviewed 4 November 2015

Before booking this hotel, my husband and I went back and forth about whether or not to upgrade to Red Level and I'm SO glad we eventually chose not to. We've stayed in many 5 star hotels before and had butler service etc and I'll admit we don't feel 100% comfortable with that and paying for additional extras, like choosing...

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Helpful?
4Thank nipon4
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Nipon4, Firstly, I would like to thank you for having chosen us for your stay in Tenerife as well as for sharing your experience through TripAdvisor. We appreciate your kind comments regarding our facilities, specially our Adults Pool, and our breakfast buffet service. We would like to inform you that our rooms’ assignment is performed by our team taking...

London, United Kingdom
Reviewed 3 November 2015

Stayed here before,and preferred it to The Abama as its all on one level.. We came back here as it gives us a peaceful start to our holiday prior to going to our rented villa. We chose Red Level for the "icing on the cake " service and it's nice to be treated like a member of the Royal Family...

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank jerrywcars
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Jerrywcars, Firstly we would like to thank you for your preference in selecting Red Level at Gran Meliá Palacio de Isora for your holiday at Tenerife, as well as for the time you have taken to share your comments with us and with the travelers at TripAdvisor. We are delighted to know that you enjoyed a lovely time...

London, England, United Kingdom
Reviewed 3 November 2015

This was our second visit to Palacio de Isora at half-term week (which must be one of the busiest weeks of the year). We love every bit of this resort - the design and ambience, the amazingly child-friendly staff (even during half-term when it is overrun with children nothing seems to much for them to handle), the amenities (the pools...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Kristina N
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Kristina N, Thank you very much for sharing such a lovely review of our resort at TripAdvisor. It is a great pleasure to receive your positive feedback, particularly regarding our staff’s efficiency and our facilities. At Gran Meliá Palacio de Isora we look forward to provide an experience beyond accommodation and we are delighted to see that we...

Staffordshire, United Kingdom
Reviewed 3 November 2015

Hotel was in general very good but a bit like butlins staff needed the personal touch, lots of sun bed areas were under repair in half term which seams crazy when they know its going to be a busy week sun beds were a bit of a lottery. 5 Star hotel 4 star service.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank X8741DXstever
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. X8741DXstever, Thank you for the time you have taken to share your experience with the travelers at TripAdvisor. We regret if your recent experience at our resort did not completely meet your expectations. We would like to inform you that, after this summer’s high occupancy period, we have decided to block some small areas of our Infinity pool,...

Clackmannan, United Kingdom
Reviewed 1 November 2015

We only booked this holiday through Thomsons a week before our arrival. The Thomson reps at the airport didn't have a note of our booking but immediately found us a private transfer to the hotel. At the hotel the receptionist couldn't find our booking but she dealt with the problem very quickly, and we were soon in our most acceptable...

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Helpful?
2Thank HClacks
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear HClacks, Thank you for sharing your comments with the travelers at TripAdvisor. It is truly a pleasure to know that you have enjoyed a lovely holiday with us, as all of our team takes care of every detail to pamper our guests, so you enjoy a relaxing time at Tenerife. In addition, we appreciate your kind comments regarding our...

UK
Reviewed 1 November 2015

I booked direct through Melia and got a better deal rather than booking flights and hotel with Thomson (using their Sensatori brand), we also opted for the Red Level experience as it seemed to tick all our boxes for service. Prior to going we were contacted by the Red Level and managed to book all the restaurants we wanted to...

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Helpful?
3Thank Sophjasp
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Sophjasp, Thank you for choosing our Red Level For Families service for your recent stay at Tenerife, as well as for the time you have taken to share your experience at TripAdvisor. We are glad to know that you enjoyed an overall pleasant family holiday at our resort. Also, your compliments on our team’s service, specially Ana, and...

Norfolk, United Kingdom
Reviewed 1 November 2015

Just returned from a 6 night break, have been here twice before using Thomson Holidays, but booked this time direct with the hotel. They have changed a few things since my last visit and it's for the better. The room was great and very clean. Hotel did get busy in the school holiday but never had to wait to be...

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Helpful?
2Thank Karen R
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Karen R, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are delighted to know that you decided to trust us for your holiday once again and that you enjoyed a relaxing stay with us. Also, your compliments on our rooms and restaurants service are highly appreciated, although we...

County Durham
Reviewed 31 October 2015

Having visited 5 times and previously given glowing reviews I feel I'm able to give a subjective review without sounding like a moaner! The hotel and grounds still continue to impress however our half term holiday here has definitely been more style over substance. Our room was right next to Pangea, which was noisy from 6.30 am onwards, it would...

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Helpful?
4Thank SSSNCountyDurham
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear SSSNCountyDurham, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We regret if your experience at our resort did not meet your expectations completely and you may rest assured that we will carefully analyze each of your impressions. Regarding Thomson-Sensatori’s new procedure for their kids club, please do not hesitate that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $244 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
388 questions
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for sea views for more light. Also I think it would be quite noisy if you were near the restaurants.”
 of 5 bubbles s0phiemd, 20 Feb 2017 | Read review
“View of pool amazing”
 of 5 bubbles sloanukraine, 17 Feb 2017 | Read review
“if you don't want to be disturbed early but staff noise/ kids running past your room, get a room further from reception.”
 of 5 bubbles CJ315, 17 Feb 2017 | Read review
“room with is sea view is a must”
 of 5 bubbles sharonlV7154LP, 17 Feb 2017 | Read review
“red level ground floor near to reception”
 of 5 bubbles steph336, 15 Feb 2017 | Read review
5 of 5