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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
Gran Melia Palacio de Isora Resort & Spa
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6,280 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,792: English reviews
Northampton, United Kingdom
Reviewed 25 March 2016

My wife and I have recently returned home after a 2 week holiday break at the Gran Melia Hotel, known also as Sensatori Tenerife to Thomson travellers. The Hotel is excellent in every way and certainly has the high class wow factor as you enter the Reception entrance. We were absolutely blown away in the quality of the room and...

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Helpful?
1Thank John B
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. John B, Firstly we would like to thank you for choosing Gran Meliá Palacio de Isora for your holiday and for sharing such a positive review about your recent stay. We are truly glad to read that our facilities, as well as our dedication to make your holiday memorable and unique were appreciated, since your satisfaction is our...

London, United Kingdom
Reviewed 24 March 2016

Our first (and hopefully not last) stay at the Gran Melia. Eleven nights, just before the hotel started filling up for Easter. Full board (not all-inclusive, or top-of-the-range Red Level). Excellent room - huge, comfortable bed; bathroom had two sinks, big bath/shower, separate shower cubicle, and separate toilet cubicle (with bidet). We ate most of our meals in the main...

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Helpful?
Thank FDove
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Guest, Thank you for choosing Gran Meliá Palacio de Isora for the first time for your holiday at Tenerife. We are glad to know that you enjoyed a pleasant stay and we appreciate your kind comments regarding our facilities. We are truly delighted to read that you enjoyed our restaurants, especially our Pangea buffet with show cooking and Oasis...

London, United Kingdom
Reviewed 24 March 2016 via mobile

Booked in for some winter SUNSHINE and we loved the place as soon as we arrived. Spacious, comfortable. Friendly and welcoming staff and excellent food. Choice of pool areas and well kept gardens and fish ponds. Can't fault it really. Will visit again.

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Helpful?
Thank jonny1960
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. jonny1960, Firstly thank you for choosing Gran Meliá Palacio de Isora and for sharing such a positive comment with the community of TripAdvisor. We are very glad to know that you enjoyed a pleasant stay with us. Our guests’ satisfaction is our most important goal and we daily strive in order for you to enjoy unique and memorable...

Reviewed 24 March 2016 via mobile

It is a very big hotel with a few restaurants, swimming pools, a spa & gym etc added, which convenient for families with toddlers. My two and half years old son were very impressed with coloured fountains and spaces running around. However, the temperature of swimming pools were too cold for him to swim, which is a total shame. A...

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Helpful?
Thank Penny D
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Penny D, Thank you for your preference in selecting Gran Meliá Palacio de Isora and for taking a bit of your time to share a comments about your stay with us. Regarding our pools, we would like to inform you that its temperature is checked twice a day and we always keep it in the rank of temperatures...

Motherwell, United Kingdom
Reviewed 24 March 2016

A fantastic holiday - everything exceptional - catered for families and also for those without children - superb - catering was excellent with a great variety and plenty to do within the hotel complex

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Helpful?
1Thank Jean P
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Jean P, Thank you for sharing with the community of TripAdvisor such a lovely review. It is a truly pleasure to read that your experience with us fully met you expectations. Your compliments about our hotel’s facilities and services are really appreciated. We hope to welcome you soon to Gran Meliá Palacio de Isora for another fantastic holiday....

Oulu, Finland
Reviewed 24 March 2016

Visited this resort again since 2011, and it is as good as we remembered. Very nice, well kept and clean hotel. Rooms are nicely decorated, big bathroom with big tub, comfortable beds, silence .. all what you can hope for lux room for a couple. We had Silver+ (drinks from bar included) but still we would have hope to see...

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Helpful?
Thank Katy T
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Katy T, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife and for taking your time to share your comments about your recent stay with us. We are really delighted to know that you enjoyed an pleasant stay with us, since we strive day by day to keep improving and...

Cambridgeshire, United Kingdom
Reviewed 23 March 2016

Our 4th visit did not disappoint, we were looked after from the moment we stepped out of the taxi until we departed. The staff were exceptional throughout the hotel but would like to mention Osvaldo and his team in the Pangea Restaurant who made us feel special and we look forward to returning soon.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank janetmaryg
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for the 4th time and thank you for leaving your comments on TripAdvisor. We are very delighted to know that once again your experience with us has gone beyond your expectations, since your satisfaction is our best and most important goal. We are glad to read that you enjoyed...

Goldach, Switzerland
Reviewed 23 March 2016

Every single one of the employees I met was very friendly and ready to serve, thats priority Nr. 1. Our butler Alex was very competent, ready anytime to serve, never pushy. The reception gave us recommendations of restaurants in the village, thank you!

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank thomassV3444AH
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. thomassV3444AH, Thank you for choosing Red Level at Gran Meliá Palacio for your holiday in Tenerife and for sharing such a lovely review about your stay. It is a great pleasure for our entire team to know that you felt our enthusiasm and dedication to provide each guest with memorable experiences. I will personally share your positive comments...

Basildon, United Kingdom
Reviewed 23 March 2016

We stayed at the Gran Melia, a Thomson Sensatori resort which had been highly recommended. The hotel and grounds are very impressive, however our experience of room service was far from satisfactory. The complaint revolved around the service of our room. For the first seven days, the room was not "refreshed" as you would expect. Teas/coffees/milk/sugar were not made good...

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Helpful?
1Thank Stuart B
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Stuart B, Firstly thank you for choosing Gran Meliá Palacio de Isora for your holiday and also thank you for taking a bit of your time to leave your comments about your stay with us. We truly regret that some aspects about your experience did not meet your expectations, and if the situations you described had made a...

Leicester, United Kingdom
Reviewed 23 March 2016

Beautiful resort and location. All the staff were so helpful and polite. They really made an effort with my toddler. Good food and drinks. Pools are really nice and clean. I will be going again the weather was beautiful.

Review collected in partnership with Meliá Hotels International
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Helpful?
3Thank karamdhill0n
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Firstly thank you for spending your time to share your positive comments regarding your stay at Gran Meliá Palacio de Isora. We are delighted to know that you enjoyed our exclusive Service. We do our best to make all our guests feel very special and pampered. Also, your compliments on our facilities, especially our pools and restaurants, are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $242 - $595 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Full frontal rooms are definitely the best”
 of 5 bubbles ediefrombromley, 26 Feb 2017 | Read review
“If you like your food choose a room in another hotel”
 of 5 bubbles 305MartinB305, 25 Feb 2017 | Read review
“Deluxe rooms on Red Level, ocean frontal, will give you great views.”
 of 5 bubbles Bezzer1, 23 Feb 2017 | Read review
“Rooms do have noise from above quite badly there seems to be little noise insulation”
 of 5 bubbles benlL5911BW, 23 Feb 2017 | Read review
“Sea view or pool view”
 of 5 bubbles NIKKI13172, 22 Feb 2017 | Read review
5 of 5