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Gran Melia Palacio de Isora Resort & Spa

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Gran Melia Palacio de Isora Resort & Spa
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6,263 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,780: English reviews
Glasgow, United Kingdom
Reviewed 7 February 2016

would recommend this resort to both couples and familys, lovely hotel and fabulous staff, we stayed at the red level, breakfast was great, the open bar and canapes late afternoon was stunning as you watched the sun go down

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank MooooJoooo
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Red Level at Gran Meliá Palacio de Isora for your holidaya t Tenerife. We are delighted to know that you have enjoyed a pleasant stay at our resort and we appreciate your compliments on our Red Level open bar every afternoon, so you can enjoy the sunset over La Gomera island. We are looking...

St Albans, United Kingdom
Reviewed 7 February 2016

Hi there, I hope this review helps you. This Hotel is a great place but I have collated a little more information I have scoped out to make it even better for anyone whose not been there yet or thinking about it. THE HOTEL This Hotel complex is about 35 mins drive from Tenerife South Airport by car. It is...

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Helpful?
12Thank filmlocationhound
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for sharing your comments with the travelers at TripAdvisor. We are delighted to know that you have enjoyed a pleasant stay at our resort and we truly appreciate each of your kind comments and compliments on our rooms, restaurants and staff. We are looking forward to welcoming you to Gran Meliá Palacio de Isora. Kind regards,...

Norwich, United Kingdom
Reviewed 7 February 2016

Spotless hotel and gardens all beautifully kept. Only disappointment was our room lighting was very poor and confusing Shaving (for husband) and make up for myself difficult. Directions signs around the hotel enabling you to get around easily were limited

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank Sylvia S
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mrs. Sylvia S, Thank you for letting us know about your experience through TripAdvisor. We are glad to know that you enjoyed our facilities, although you may rest assured that we will take into consideration your comments regarding our areas' directions to keep improving. In addition, we will forward your comments regarding our rooms to our Housekeeping team. We...

Cork, Ireland
Reviewed 6 February 2016

This was a fabulous hotel, but was slightly disappointed with evening meals. Lunch in the Market Grill was fab and all the staff very extremely helpful. The silver beverage package was not explained properly to us, but is very good value for money

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank fionac577
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Fionac577, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We are glad to know that you enjoyed an overall pleasant experience and that our Market Grill and service met your expectations. However, please do not hesitate that we will forward your comments to our Front Desk team, as well as to our...

London, United Kingdom
Reviewed 5 February 2016

We had a great week at the Gran Melia. First off the grounds are lovely, the hotel is spacious, maybe it was the time of year (end of Jan) but it was lovely and peaceful. The room was large, very comfy bed and bathroom, we were impressed. Pool is of course very big and pretty looking, also icy cold but...

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Helpful?
1Thank caroline b
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Caroline B, Firstly we would like to thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We are truly delighted to know that you have enjoyed a pleasant stay at our resort, as it is due to our team's daily dedication to pamper our guests, that we are able to achieve our...

Derbyshire, United Kingdom
Reviewed 5 February 2016

Really enjoyable stay. Hotel WOW very grand, from the entrance to the bedrooms.The plaza very impressive indeed. Lots of variable seating. Lots of lifts but also lots of steps, not near a lift or we just didn't find them.The steps become quite a chore after a couple of days Staff were great very helpful, pleasant and respectful. Couldn't do enough...

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank E1OVO
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday at Tenerife. We are truly delighted to know taht you enjoyed a lovely time with us and we appreciate your compliments on our facilities, although we would like to inform you that besides the Infinity Pool, which has sea water that cannot be...

Staffordshire, United Kingdom
Reviewed 5 February 2016

feel compelled to highlight disappointing experience at check in reception with Lara an assistant manager. In reply to my polite request asking if there was any chance of a sea view room his response was a mixture of Arrogance,contempt.derision and disdain.(I would recommend a customer relations course or a change of employment !) He didn't even have the decency to...

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Helpful?
Thank wints313
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday. We would like to inform you that it is not our intention for our guests to feel that way towards the service provided by our team, therefore we regret if that was your perception. You may rest assured that we will take into...

Bedford, United Kingdom
Reviewed 4 February 2016

We planned a holiday in Mexico and at the last minute we had to transfer to the Grand Melia,(Sensatori) in Tenerife due to the problems in Mexico. We could only get 7 days and we were hoping for 10 days, however on our arrival the front desk team were very helpful, any issues they resolved very quickly and also helped...

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Helpful?
3Thank Patrick R
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. Patrick R, Thank you for sharing such a lovely review of Gran Meliá Palacio de Isora at TripAdvisor. We are delighted to know that we have become your home at Tenerife and we appreciate each of your kind compliments on our Market Grill, Pangea buffet, Oasis Pool Bar and Nemos Lounge staff, since it is due to our...

Salou, Spain
Reviewed 3 February 2016

We have been lucky enough to stay in this fantastic hotel four times. You are instantly impressed when you walk into the reception area to be greeted by the familiar vanilla/ jasmine smell I love it! The hotel itself is magnificent and the rooms spacious and very comfortable, there is never a problem to find a sun bed as there...

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Helpful?
2Thank Craigchristys
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. rachelamanda, Thank you for choosing Gran Meliá Palacio de Isora for the fourth time for your holiday at Tenerife. It is truly a pleasure to be your home at Tenerife, as we take care of every detail for our guests to enjoy unique experiences with us. Your compliments on our restaurants, as well as on our team's service...

Edinburgh, United Kingdom
Reviewed 3 February 2016

We booked a master suite with Thomson last minute for close to £4000 and were expecting a lovely room which we got with a lovely view which we didn't! Room 4156 has a stunning view of the car park, zebra crossing and a dirt field and a v partial sea view as per the photos attached. We spoke to the...

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Helpful?
1Thank Anna S
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. Anna S, Thank you for choosing Gran Meliá Palacio de Isora for your holiday at Tenerife. We regret if your stay at our resort did not fully meet your expectations and you may rest assured that we will forward your comments to the Sensatori team, in order for them to take into consideration your feedback to keep improving....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $244 - $591 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
386 questions
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of pool amazing”
 of 5 bubbles sloanukraine, 17 Feb 2017 | Read review
“if you don't want to be disturbed early but staff noise/ kids running past your room, get a room further from reception.”
 of 5 bubbles CJ315, 17 Feb 2017 | Read review
“room with is sea view is a must”
 of 5 bubbles sharonlV7154LP, 17 Feb 2017 | Read review
“red level ground floor near to reception”
 of 5 bubbles steph336, 15 Feb 2017 | Read review
“choose higher floors away from the entertainment zone”
 of 5 bubbles olb114, 13 Feb 2017 | Read review
5 of 5