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Gran Melia Palacio de Isora Resort & Spa

CancelonUS$194*
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Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$206*
US$194*
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US$205*
US$205*
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Gran Melia Palacio de Isora Resort & Spa
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6,611 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Palacio de Isora Resort & Spa
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Showing 3,970: English reviews
Reviewed 4 April 2016 via mobile

Beautiful hotel, not much around it but everything is there you need and not far to Costa Adeje either, rooms are perfect and restaurants serve a good standard of food. Staff helpful. Like the way there were adult only pools. Great for a switch off but probably would get slightly bored if longer than a week.

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Helpful?
Thank Abigail N
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Abigail N, Thank you for selecting Gran Meliá Palacio de Isora for your holiday and for sharing a comment about your recent stay on TripAdvisor. It is a truly pleasure to know that you have enjoyed a pleasant stay with us and we really appreciated your feedback about our restaurants’ service and our rooms. We are looking forwarded to...

Midlands, UK
Reviewed 4 April 2016 via mobile

We're on day 9 of a 10 day stay here on the Thomsons Sensatori package, full board. We have kids aged 6, 4 and a baby Can't fault the food or the restaurants. We have managed to visit all the restaurants we wanted to but have only been able to book these by getting up at 8am to use the...

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Helpful?
3Thank eleanor1979
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear eleanor1979, Firstly thank you for your preference in selecting Gran Meliá Palacio de Isora for your holiday in Tenerife but also for taking a bit of your time to share your review on TripAdvisor. We are glad to read that you have enjoyed a pleasant stay with us. However we heartily regrets if the aspects you mentioned did not...

Stockport, England, United Kingdom
Reviewed 3 April 2016

Absolutely loved our break there this past week. All was absolutely beautiful, food, rooms, people, staff, and absolutely the most beautiful setting..... Wish the main pool was warmer, but it didn't stop us braving it anyway. ( I'm sure in summer months it would be perfect!!!) Loved it immensely...... ***** ❤️

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank Jo F
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Jo F, Thank you for your lovely review on TripAdvisor and for choosing Gran Meliá Palacio de Isora for your holiday in Tenerife. We are glad to know that you enjoyed a pleasant stay with us and that the service provided by our friendly staff, our restaurants and our hotel's facilities met your expectations. We hope to welcome you...

surrey
Reviewed 3 April 2016

This really is a great hotel. Ticks all the boxes. The staff are so friendly and helpful - all of them! The food here is fantastic. Great house wine and beer too. Fran at the Ocean grill is such a lovely man. Always smiling and helping us out! We went to the fish market restaurant and didn't know what to...

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Helpful?
1Thank loveaholiday!Surrey
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing Gran Meliá Palacio de Isora for your holiday in Tenerife as well as for sharing such a lovely review with the community of TripAdvisor. It is always wonderful to read such a positive feedback, which serves as a great motivator to our team. It shows them that their passion and efforts to provide exceptional...

Liverpool, United Kingdom
Reviewed 3 April 2016

I booked an all inclusive stay at Gran Melia to coincide with my son and his wife and my 23 month old grandson. The resort is quality, however I was very unhappy about the arrangements provided within the all inclusive package. Within all inclusive you are unable to use some restaurants without paying for the meal and must pre-book. These...

Review collected in partnership with Meliá Hotels International
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Helpful?
3Thank bigbillno1
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Thank you for choosing us for your holiday in Tenerife as well as for the time taken to share your review. We truly regret if the aspects you mentioned did not yet your expectations. Regarding your comment about your all inclusive package, we would like to inform you that at our resort our guests can choose different boards...

UK
Reviewed 3 April 2016 via mobile

Half way through a week long stay. The facilities are great as per the other reviews but this assumes you can use them. Unless you get up and reserve sun beds with towels at 10am then there are none available around family pools. Same goes for restaurants - if you don't book first thing in the morning for the next...

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Helpful?
1Thank OrangutanUk
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear guest, Firstly thank you for choosing Gran Meliá Palacio de Isora for your holiday as well for sharing your review on TripAdvisor. We truly regret if some aspects about your stay did not meet your expectation cause it was not in our intentions to disappoint our guests. We are truly sorry if our restaurant services did not meet completely...

UK
Reviewed 3 April 2016

Memorable holiday experience in Gran Melia Red Level. Breakfast,dinner, SPA, pool/room facilities and location top end. We came back totally refreshed and would recommend to anyone who wants to switch off and indulge in a luxurious setting.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank touristuk2016
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear touristuk2016, Thank you for your preference in selecting Gran Meliá Palacio de Isora and for sharing your comment on TripAdvisor. We are delighted to know that your stay with us fully met your expectations, we are also glad to know that you have enjoyed our breakfast, our Spa, pool and our facilities in general. We hope to welcome you...

devon
Reviewed 3 April 2016

Needed some sunshine and remembered how wonderful it was here and guess what !!!! It is even better😎 The staff on reception are lovely, nothing is too much trouble As soon as you arrive it's instant, you relax ....Alex the superstar butler is still here adding his touch of style and wealth of information. They have a new area called...

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Helpful?
2Thank ChilledDevon
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. ChilledDevon, Firstly, thank you for taking a bit of your time to share such a lovely review on TripAdvisor. It is a heartily pleasure to know that you have enjoy a relaxing and memorable stay at Red Level at Gran Meliá Palacio de Isora. We are very glad to know that our staff, as well as our facilities...

East Lothian
Reviewed 2 April 2016

This hotel is huge, but lovely. We stayed in a garden view room which was really nice and tranquil, however our friends with their daughter stayed in an ocean view room and had a view mostly of the car park so do be careful when you book your room. The food was mostly lovely - Nami (teppynaki), breakfast and DUO...

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Helpful?
Thank AlexEastLothian
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Mr. AlexEastLothian, First of all, thank you for taking a bit of your time to share such a positive review about your recent stay at Gran Meliá Palacio de Isora. We are really delighted to know that you enjoyed a pleasant stay with us, cause our guests’ satisfaction is our most important goal. In addition, we are very glad...

Yarm, United Kingdom
Reviewed 1 April 2016 via mobile

Hotel is very impressive, beautiful spacious rooms which were cleaned to a high standard. Staff friendly & accommodating. First hotel we've been in where they enforce the no-reserving sun beds before 10am which was a refreshing change & meant there were always plenty available. Adult pool was lovely and a comfortable temperature. Small things meant we didn't think it lived...

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Helpful?
5Thank LisaKyle7
Álvaro C, Red Glove Service Manager at Gran Melia Palacio de Isora Resort & Spa, responded to this review

Dear Ms. LisaKyle7, Thank you for choosing Gran Meliá Palacio de Isora for your holiday and for sharing such a positive review on TripAdvisor. It is a truly pleasure to know that you enjoyed our spacious and exclusive rooms as well as our pools. Therefore, we are delighted to read that you appreciated our staff’s dedication to make you feel...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Breakfast included
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The natural beauty of Tenerife combines with an intense passion for service in the most superior luxury hotel on the island. With the Atlantic Ocean at its feet and the majestic Teide as a backdrop, the stunning scenery and eternal spring climate allows the Gran Meliá Palacio de Isora to provide guests with endless magical moments. The hotel has taken care of everything down to the very finest detail in each of its rooms, creating a personalised setting to ensure your total satisfaction. Imagine the experience of viewing the sun setting over the ocean from one of the magnificent rooms in this fantastic resort, the best 5 star hotel in Tenerife. ... more   less 

Additional Information about Gran Melia Palacio de Isora Resort & Spa

Address: Avenida Los Oceanos s/n, 38686 Alcala, Guia de Isora, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Guia de Isora > Alcala
Price Range: $278 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Palacio de Isora Resort & Spa 5*
Number of rooms: 578
Reservation Options:
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Also Known As:
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Guia De Isora
Palacio De Isora Gran Melia
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Palacio de Isora Resort & Spa staff and other travellers.
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Questions? Get answers from Gran Melia Palacio de Isora Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Red Level rooms worth the expense.”
IJK_London_20, 22 May 2017 | Read review
“Download the hotel app - Melia - will make your stay even better”
371erlendj, 18 May 2017 | Read review
“Lighting could be alittle brighter. Just a little dusty in parts (ceiling light and behind the TV) Would like to have that room next time we book”
anthonywF1510QQ, 17 May 2017 | Read review
“If travelling with kids request a room by the family pool otherwise it can be a very long walk ”
Paul123456789012345, 12 May 2017 | Read review
“Watch the bathroom floor if the shower door has let water on the floor! ”
638reesw, 7 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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