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Four Points by Sheraton Vancouver Airport

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Four Points by Sheraton Vancouver Airport
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337 Reviews from our TripAdvisor Community

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Showing 314: English reviews
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Memphis, Tennessee
Reviewed 3 days ago NEWvia mobile

Ok. I get it. You revised the rooms but couldn't you afford to put the bathroom fan in a separate switch. The one in my corner king ran the entire night until I disconnected it. Then blissful sleep. Was unsure at checkout when they said they had fixed it. I reconnected it when I checked out. Somebody's pulling my leg....

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Helpful?
Thank dwalescmi
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay We pride ourselves on delivering a friendly uncomplicated hotel experience during your time with us, we have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology for the negative experience here at the hotel. I will...

Seattle, Washington, United States
Reviewed 5 days ago NEW

I should have known. Inclusion of the word "airport" in the name of the Four Points by Sheraton Vancouver Airport hotel should have warned me to set expectations low. Although I am a Starwood Preferred Guest member, and the Four Points Sheraton is clearly listed on the SPG website and membership card, this Sheraton does not honor or give SPG...

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Helpful?
Thank mmpaull
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this review

Thank you for taking the time to share your comments with us. We pride ourselves on delivering a friendly uncomplicated hotel experience during your time with us, we have unfortunately fallen short of our goal during your recent stay. Please accept our apologies for the negative experience here at the hotel. I will share your feedback with the appropriate hotel...

Victoria, Canada
Reviewed 3 weeks ago

Newly updated rooms. Beautiful white duet covers and nice crisp white sheets. Fridge in room. Beautiful newly remodeled washrooms but no bathtub. Good shuttle service, approximately 15 minutes from the airport. You have to use your room key to activate the elevator, a security thing I guess. We were there as a couple and requested a king bed instead of...

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Helpful?
Thank A-847
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this review

Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport . As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank...

Adelaide, Australia
Reviewed 3 weeks ago via mobile

Spent a few days here while on business and I must say I was very impressed. Reception staff always friendly and helpful no matter what time of day or night. Facilities are excellent and well maintained. Close to public transport and the free shuttle service is handy. Rooms are nice and clean and comfy. Everything you need to get a...

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1Thank Nick A
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this review

Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. We take great pride in not only meeting, but exceeding your expectations. Thank you again for your taking time to share your recent experience with us. We...

Melbourne, Australia
Reviewed 3 weeks ago via mobile

Another 11pm check in for me that was smooth and efficient as you would expect at a Four Points by Sheraton. The staff were smiling and attentive while not over the top, almost sensing my needs. The room was large enough with a separate bathroom and plenty of space.

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Thank ManOnTheGround
Shanghai, China
Reviewed 4 weeks ago via mobile

The Sheraton 4 Points in Richmond is very convenient and close to the airport for an 18 hour layover. Nice place to get some rest before embarking on a connecting flight! Close to the ski area, shopping mall, and banks!

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Thank gazzillion
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this review

Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to...

Prince Rupert, Canada
Reviewed 14 January 2017 via mobile

Stayed here to go to my grandmas service. Check in was courteous and quick. Lobby was very well appointed, was on 4th floor very quiet = great sleeps for me . Decent size room with 2 doubles ,desk with a chair ,another chair beside bed. Great pillows and bedding. Shower only but great bathroom. Close to mall and many restaurants.

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Helpful?
Thank phantom2014
garyrud, Manager at Four Points by Sheraton Vancouver Airport, responded to this review

Thank you for sharing your experience at the Four Points by Sheraton Vancouver Airport. We are delighted to hear that you enjoyed your stay. We take pride in not only meeting, but exceeding your expectations. Our guest feedback is integral to our ability to continue to improve our service. Thanks again for taking the time to share your experience. We...

Reviewed 13 January 2017 via mobile

The rooms were standard but very comfortable. We were in for a business conference and were set up in one of the conference rooms. The breakfast and lunch served were very tasty and the service was pleasant and helpful. Check in was quick and the desk staff friendly. Kudos to the lady at the desk the day of our conference...

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Thank Andrea L
Union City, California, United States
Reviewed 11 January 2017

I can't remember how many times we stay here, as it is just 15 min away from the airport and is close to many Chinese restaurants in Richmond. As it claims, 50 restaurants within 1/2 hr walking (provided weather is on your side). As it turns out, if the sidewalk freezes, it is not so much fun to walk about....

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Thank TMMak
Sydney, Australia
Reviewed 27 December 2016 via mobile

Had to spend a night near the airport and this hotel is just a short drive. Arrived late and left early. It was clean and comfortable but I had to write a review to say I found the parking charge annoying. Can't even remember how much it was $10-15 but really, it's an open car park in the middle of...

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Thank australiantripper_10

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Four Points by Sheraton Vancouver Airport is in Richmond's business district and is 10 minutes from YVR and 20 minutes from downtown Vancouver. We have 4 meeting rooms and are near shopping and dining ... more   less 

Additional Information about Four Points by Sheraton Vancouver Airport

Address: 8368 Alexandra Road, Richmond, British Columbia V6X 4A6, Canada
Region: Canada > British Columbia > Richmond
Price Range: $146 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Vancouver Airport 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Four Points By Sheraton Vancouver Airport Hotel Richmond
4 Points By Sheraton Vancouver Airport
Four Points Vancouver Airport
Four Points Richmond
Sheraton Richmond
Richmond Sheraton
Richmond Four Points
Four Points By Sheraton Vancouver Airport Richmond, British Columbia
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Vancouver Airport staff and other travellers.
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Troy, Michigan
Mississauga, Ontario, Canada

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Questions? Get answers from Four Points by Sheraton Vancouver Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not facing the parking lot.”
 of 5 bubbles mmpaull, 18 Feb 2017 | Read review
“Upper floors have better view; rooms at the farside of the elevator tends to be quieter”
 of 5 bubbles TMMak, 11 Jan 2017 | Read review
“The higher the room the better.”
 of 5 bubbles charlief767, 10 Dec 2016 | Read review
“High Floor”
 of 5 bubbles Dealmaker, 8 Oct 2016 | Read review
“Corner room with a king size bed”
 of 5 bubbles 960gordonw, 25 Sep 2016 | Read review
5 of 5