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Sandman Signature Vancouver Airport Hotel & Resort

Sandman HotelsUS$147*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$165*
US$147*
US$165*
US$147*
US$165*
US$147*
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Sandman Signature Vancouver Airport Hotel & Resort
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685 Reviews from our TripAdvisor Community

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There are newer reviews for Sandman Signature Vancouver Airport Hotel & Resort
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Showing 646: English reviews
Beautiful British Columbia
Reviewed 27 March 2017

I've stayed in this hotel probably 4 - 5 times a year for the past 14 years. The price is right (I phone in my reservation & get a corporate rate - Just bring your ID). The front desk staff are efficient and courteous. The airport shuttle runs regularly. The room heater/air cond units are quiet. The beds are definitely...

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Helpful?
Thank MisterPG66
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear MisterPG66 - Thank you very much for sharing your feedback, we much appreciate it. Thank you for your continued patronage with the Sandman Signature Hotel and Resort Vancouver Airport and the Sandman Hotel group. It is our pleasure to have you with us. It will also be my pleasure to meet with you on your next visit, please let...

Terrace, Canada
Reviewed 24 March 2017 via mobile

To be honest the hotel would get a higher rating if it weren't for their shuttle service. Our first driver was, let's say, lacking in social skills. However the most frustrating experience was in the morning on our way to the airport to catch our flight. We ran to catch the shuttle only to be told that we needed a...

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Helpful?
1Thank 20Travel13
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear 20Travel13 - Thank you for sharing your feedback, we truly appreciate your time. Please accept our apologizes for any inconvenience caused due to the missed shuttle, kindly be informed that reservation is needed for the shuttle to the airport and our front desk team will provide you with a voucher at the time of reserving the shuttle. We thank...

Langley City, Canada
Reviewed 21 March 2017

Stayed at this location for 5 days while attending a business conference. The room was spacious with a fridge and microwave. There is both an indoor pool as well as an outdoor pool. The indoor pool has a great waterslide! Water pressure in the shower is good and lots of hot water. There is a Steve Nash fitness center attached...

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Helpful?
Thank Heidi B
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Heidi B- Dear Guest, Thank you very much for your kind comments. We are very pleased to know that you have enjoyed your recent experience with us. I will be sure to pass on your compliments to the Catering team in particular to Brittany Thank you again, we look forward to welcoming you back soon. Sincerely Franklin Jackson Executive...

Duncan, BC
Reviewed 19 March 2017

Hotel is nice, nothing special but for overnighters is is just fine, except for the beds. First off, they say they are giving you a king-size bed. I sleep on a king-size at home and know that the ones in the rooms are definitely not king-size, in fact, on this last stay, I actually measured the width of the mattress,...

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Helpful?
Thank prunie8
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Prunie8 - Thank you for taking the time for sharing your feedback. I would request you to kindly reach out to me at your convenience and provide me more details of this stay to further investigate and take necessary action regarding the mattress. In regards to the pillows, we do have a selection of pillows available for our guests...

Burntisland, United Kingdom
Reviewed 17 March 2017

We had booked and paid for 2 rooms for 7 nights to visit a family member. We were originally a party of 4 but one couldn't make it in the end. So, 3 of us arrived around 8pm on Sunday 19th Feb after a long journey from Scotland and were quite tired and looking forward to settling in to our...

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Thank 44Sas30
Reviewed 14 March 2017 via mobile

Upon checking in went through three rooms to have none of them in satisfactory order for cleanliness. First room had a horrendous odour upon entering. The second room had stains on the bathroom ceiling, a dirty mirror and unkempt shower. The third room was cleaner but stains all over the curtains. Was offered a chance to try a fourth room,...

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Helpful?
Thank B R
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear B R, Thank you for taking the time to share your feedback. I am most disappointed to learn that your time with us was well below the expectation that you have come to expect from the Sandman Signature Hotel & Resort Vancouver Airport. Certainly, this is not typical of the accommodations for which our hotel is well known for,...

Vancouver
Reviewed 12 March 2017

Having had our home flight cancelled after already 12 hours of travel we were totally exhausted,then our hotel booking with one Sandman Hotel gets lost and we ended up at the wrong hotel, cab disappeared. No reservation , more costly hotel!! We were saved by the prompt response of the manager on duty Mr. Tim Charron, who recognized our despair...

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Helpful?
1Thank angelfishtwo
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Angelfishtwo - Thank you very much for sharing your comments. I am pleased to read that our Manager on Duty Tim Charron had taken care of you, I hope you had enough time to get some rest. Thank you again, we look forward to welcome you back in the near future Sincerely, Franklin Jackson Executive General Manager

British Columbia
Reviewed 11 March 2017 via mobile

Pros: Very clean Big spacious room and bathroom Friendly reception staff Three restaurants Free shuttle to airport Fitness club Cons: No cons. I had a room facing the busy highway but when the patio door was closed I couldn't hear it. I was only here for a layover but will stay again in the future. I didn't eat at the...

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Helpful?
Thank Soonie68
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Soonie68 - Thank you for your review, we look forward to welcome you back and hope that you will have the opportunity to experience the rest of the facilities including the Chop restaurant. Thank you again and warm regards, Franklin Jackson Executive General Manager

Reviewed 4 March 2017 via mobile

When I booked this property I was told the signature was the more luxurious of the properties. I also paid more to be in the signature suites. Much to my disappointment it was like being flash backed to the 80's. The room was very dated. The bed was very worn in and not comfortable. When we asked to have wine...

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Helpful?
Thank Paula H
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear Paula - Thank you for taking the time to share your feedback I'm disappointed to learn of your experience and would like to express my sincere apologies for any inconvenience caused and expectations not met during your recent visit. As your encounter certainly falls outside of our typical product standards and standards of service, I would request you to...

Reviewed 27 February 2017 via mobile

Layover at hotel on way to Cancun. Friendly young man at front desk, gift shop pricey but had what we needed, Shark Club great food, pricey but good food. Very comfortable bed, clean hotel. Very friendly and helpful shuttle driver. Love this hotel !

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Helpful?
Thank BCGIRL200
Franklin J, General Manager at Sandman Signature Vancouver Airport Hotel & Resort, responded to this review

Dear BCGIRL200, Thank you very much for your review, I am very pleased to know that you have enjoyed your recent experience with us and Love our hotel. Enjoy your time in Cancun! We look forward to welcoming you back not before too long. Sincerely, Franklin Jackson Executive General Manager

229 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Elegance, Relaxation, and Comfort await you at the Sandman Signature Vancouver Airport Hotel & Resort. Located just minutes from Vancouver International Airport, the property is ideal for business and leisure travelers alike. Guests will be greeted with exceptional services and amenities including luxurious rooms, complimentary high-speed Internet access and airport shuttle, indoor Swimming Pool, Hot Tub & 225 foot long water slide, fitness centre, Indoor Tennis, and Squash Courts. By harmonizing our legendary Sandman Service and Amenities with fresh contemporary design, our guests will experience a refined yet unpretentious quality reflected in the details and service. ... more   less 

Additional Information about Sandman Signature Vancouver Airport Hotel & Resort

Address: 10251 St Edwards Dr, Richmond, British Columbia V6X 2M9, Canada
Region: Canada > British Columbia > Richmond
Price Range: $176 - $363 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandman Signature Vancouver Airport Hotel & Resort 3.5*
Number of rooms: 439
Reservation Options:
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Also Known As:
Sandman Signature Richmond
Sandman Signature Vancouver Airport Hotel & Resort Richmond, British Columbia
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Signature Vancouver Airport Hotel & Resort staff and other travellers.
9 questions
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over a year ago
6 days ago
Surrey, Canada
7 months ago

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Questions? Get answers from Sandman Signature Vancouver Airport Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms at West side suites are close to restaurants and quite”
whitesand2travels, 19 May 2017 | Read review
“The higher, the better”
Trav4Work, 18 May 2017 | Read review
“Boom! Boom! Boom! It is party time here, so if you want to sleep, go somewhere else!”
78lisap, 26 Apr 2017 | Read review
“Go elsewhere”
44Sas30, 17 Mar 2017 | Read review
“stay away from the Provincial Suites. They are in an older wing of the property and requires a road map to reach”
westcoaster95, 20 Feb 2017 | Read review
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Prices are for 1 room, 2 adults
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