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Grande Rockies Resort

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Grande Rockies Resort
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278 Reviews from our TripAdvisor Community

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Showing 272: English reviews
Lucknow, India
Reviewed 9 July 2015

Housekeeping is far under the mark and suites are not well stocked. The whole place needs upgrades. The fridge was dirty, a chair was broken, no face clothes available in the entire resort for 4 days!, no hair-dryers unless you call for them. We needed to make repeated calls for housekeeping to get basic supplies or for problems. If you...

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Helpful?
Thank Scott R
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Scott R: Thank you for taking the time to post a review regarding your recent stay at Solara Resort and Spa. I am truly disappointed that you did not enjoy your stay. No excuses can be offered except we have failed in our service. I would like an opportunity to invite you back. Please contact me personally and I...

Toronto
Reviewed 7 July 2015

Overall, this hotel is good for a short stay, but if you stay longer (i.e. week or more) please be aware that that this hotel does not clean the rooms as often as they promise at check-in. Our room was not cleaned on the 5th day and we had to phone down for more toilet paper! A 4-star hotel would...

Review collected in partnership with this hotel
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2Thank Z7671IXmichelled
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Z7671IXmichelled: Thank you for noting our amazing Habitat restaurant it is truly a great restaurant. I am truly disappointed with the level of cleanliness you experienced upon during your stay. This is certainly not a Grande Rockies standard as we strive to give our guests an excellent hospitality experience. The team is doing their best to improve on housekeeping...

Fort Mcmurray
Reviewed 7 July 2015

My family and I stayed here for a wedding and it was a train wreck since check in. We had arrived for a wedding to hear they had messed up the brides room as well. We stayed in a suite and had ONE towel and when we called down for more we were told " NO we don't have any...

Review collected in partnership with this hotel
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Helpful?
2Thank Chickster123
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Chickster123: Thank you for your review. On behalf of the entire team at Grande Rockies. We apologize for the inconveniences you experienced during your stay. I would greatly appreciate the opportunity of speaking with you in order to further investigate your comments as there as some inconsistencies with the issues that occurred. I can be reached at 1-403-609-3600x15009 and...

Saskatoon, Canada
Reviewed 3 July 2015 via mobile

I am staying at Grande Rockies this week. I stayed here 3 years ago and I am sad to say it has gone down hill. The beds are comfortable and clean. The shower /tubs are nice, but the whole place needs a good thorough cleaning, a new paint job and refinished floors. Also, there was no bedding for the pull...

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Helpful?
Thank canuck2009
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear canuck2009: I do appreciate your review regarding your past stay with us. housekeeping and maintenance is of the utmost importance in the hotel industry and what you experienced during your stay is certainly not a Grande Rockies standard. Our goal is always to exceed guest expectations and I would appreciate speaking with you to gather further details. My direct...

Edmonton, Canada
Reviewed 2 July 2015

We had an extremely disappointing stay at this hotel and will not be back! The rooms are very dirty and very under stocked. They ran out of towels, coffee supplies and did not have the room stocked with pans to cook with or have enough chairs or table space for my family to eat dinner together. The pool is not...

Review collected in partnership with this hotel
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3Thank 561wendyb
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear 561wendyb: Thank you for your review. On behalf of the entire team at Grande Rockies. We apologize for the inconveniences you experienced during your stay. I would greatly appreciate the opportunity of speaking with you in order to further investigate your comments....and most importantly, improve services/products for future guests and to make it up to you. I can be...

lindsay
Reviewed 2 July 2015 via mobile

We where told there was a splash pool and a hot tub for my grandson It was out of order not filled The pool was connected to it so in the evening it was open to the outside cold air No fun to swim in the cold The room was ok the two beds in each room was good Vera...

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Helpful?
Thank smiley6377
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear smiley6377: I do appreciate your review regarding your past stay with us. Maintenance is of the utmost importance in the hotel industry and what you experienced during your stay is certainly not a Grande Rockies standard. We do apologize for the Hot Tub not working. It unfortunately went down Friday afternoon with an unexpected problem. The hot tub has...

Region of Waterloo, Canada
Reviewed 30 June 2015

Four of us shared a 2 bedroom suite for two nights. The front desk staff told us the other couple hadn't checked in so they required our credit card on file until the person who booked arrived. The other couple had already checked in though. Also, the front desk staff seemed to struggle to get everything in order for us....

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Helpful?
Thank m2fitzge
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear m2fitzge: Thank you for taking the time to post a 3/5 review regarding your recent stay with us! I’m pleased you enjoyed your stay in our fabulous suites and that you found the parkade accommodating for two cars. I do apologize about the confusion at check-in. Once again, thank you for your review and I do look forward to...

Medicine Hat
Reviewed 30 June 2015

Nice location, very pleasant staff, adequate parking. Restaurant good ambience but food very average, better places in town. Rooms very small and linens really subpar. Pool nice if you bring kids. Hot tub could use some outside jets that work and someone should pick up the used cigarette butts left around the outside pool deck.

Review collected in partnership with this hotel
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Helpful?
Thank Michael B
Darryll H, General Manager at Grande Rockies Resort, responded to this review

Dear Michael B: Thank you for sharing your review with us. Great to hear that you enjoyed the amazing location, our amazing staff, our large parakade and the restaurant. Not to mention our amazing pool with water slide and our indoor/outdoor hot tub. I appreciate you advising us of the concerns relating to the linen, which have been ordered and...

Calgary
Reviewed 1 June 2015

Pretty much 5 stars right across the board - except for the room cleanliness. So, lets start with positives: 1) Staff - very helpful, friendly and quick to respond to our requests. Like, "holy crap you're here already" kind of fast. 2) Amenities - nice pool area, great restaurant 3) Easy walk to downtown Canmore 4) Great view (we got...

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3Thank kjcalgary25
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Kjcalgary25, Thanks for sending in your feedback in regards to your stay. I'm glad to hear you had a great experience. The rooms really are fantastic for a large family and the layout is ideally suited for that purpose. We are very fortunate to have the amazing mountain views that we do and I'm glad you got to enjoy...

Reviewed 29 May 2015

We are a family of five and stayed I'm a 2 bedroom suite. Room appeared very nice. Spacious, nice layout and decor. Few nicks in the walls and very scratched up hardwood floor. Bathroom corners quite dirty. The sofa was unbelievably uncomfortable. It was lumpy and hard. You could feel every spring. Service was highly disappointing. Checked in and our...

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Helpful?
2Thank Chelsea P
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Chelsea P, Thanks for providing your feedback on your recent experience with us. All our units undergo a yearly maintenance and housekeeping deep clean as well as pre arrival checks to ensure any of the items within our control are looked after. I apologize for the issues you had with your keys and do understand it was related to...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Experience Grande Rockies Resort - a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies Resort in Canmore features more than 136 boutique, one and two bedroom luxury hotel suites and penthouses, most complete with fully-featured kitchens, in-suite washer and dryer, spa-inspired bathrooms and designer décor & amenities. At your service night and day is a full team of hotel professionals capable of handling any request.Superbly situated in the foothills of the Rockies right in the alpine village of Canmore, Grande Rockies Resort is ideal for golf, ski and outdoor adventure enthusiasts. Or, simply hang out by the indoor pool with waterslide, kids pool and hot tub or get active in the fabulous fitness centre.Corporations will appreciate Grande Rockies Resort's well-appointed meeting and conference facilities, serviced by our team of conference specialists and culinary experts. ... more   less 

Additional Information about Grande Rockies Resort

Address: 901 Mountain St, Canmore, Alberta T1W 0C9, Canada
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range: $171 - $576 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grande Rockies Resort 3.5*
Number of rooms: 149
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline and Travelocity so you can book your Grande Rockies Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grande Rockies Hotel Canmore
Grande Rockies Resort Canmore, Canadian Rockies
Hotel Style:
#3 Family Hotel in Canmore
#4 Spa Hotel in Canmore
#5 Romantic Hotel in Canmore
#9 Business Hotel in Canmore
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Questions & Answers

Here's what travellers have asked, with answers from Grande Rockies Resort staff and other travellers.
1 question
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2 months ago

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Questions? Get answers from Grande Rockies Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing south are away from the highway so quieter, lovely views from most rooms.”
 of 5 bubbles kimb545, 10 Dec 2016 | Read review
“I enjoyed staying in the suites that didn't have kitchen facilities better as they seemed to be quieter.”
 of 5 bubbles festa572016, 17 Oct 2016 | Read review
“Mountain view”
 of 5 bubbles tinahruska, 10 Sep 2016 | Read review
“Mountain view”
 of 5 bubbles krystal949, 25 Aug 2016 | Read review
“Duvet inside was dirty, get better duvet covers if you are going to have duvets. ”
 of 5 bubbles beckysH5587QN, 21 Aug 2016 | Read review
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