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Grande Rockies Resort

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255 Reviews from our TripAdvisor Community

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Showing 249: English reviews
Edmonton, Canada
Reviewed 10 April 2015

There were seven of us going to a wedding in B.C. We stayed two nights at the Grande Rockie Resort. We were pleased with our accommodation The beds were comfortable and the suites clean and well equipped. The elevator was not working for part of Friday but we just used the stairs. The pool was great, especially enjoyed the indoor/outdoor...

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Helpful?
Thank 885heather
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Heather, Thank you for your feedback. I'm pleased to hear of your experience with us. We look forward to hosting you on your next trip to the Canmore area. Sincerely, Brent Batten Hotel Manager

St Albert, Ab
Reviewed 9 April 2015

Our family has been to this resort multiple times in the past. This will most likely be our last. Not sure what has happened here as it use to be a great spot but not anymore. We showed up at 4 on our check in day which is right on time for check in. They asked for an extra 25...

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3Thank Brad G
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Brad G, Thanks for sharing your feedback and concerns with us, I'm certainly disappointed to hear about your experience as that is not the standard we strive for at the Grande Rockies.. I'd love the opportunity to discuss your stay in more detail and would sincerely appreciate you giving me a call directly at 587-222-0700 or via email at...

Edmonton, Canada
Reviewed 8 April 2015

The resort is at an excellent location, just about 20 minutes from Banff. Each room had a well stocked kitchen, an open balcony with furniture and a barbeque, clean rooms and bathrooms with spa-style showers. The pool is quite nice as well. All of this made this a lovely place to stay. There were some downers though. The underground parking...

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Helpful?
Thank JDanish
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear JDanish, Thanks for taking the time to share your feedback. I'm glad that you enjoyed your stay and am sorry you had a few challenges with the extra bed and the size of the parkade. I have passed along your comments to our teams to ensure that moving forward this issue is addressed. I'd love to discuss your stay...

Calgary, Canada
Reviewed 7 April 2015

Let me start by saying this was the worst experience I have ever had at a hotel (I have been to many places including a hostile in east Africa that was better kept). This will probably be the worst review I have ever had to write on TripAdvisor. I will post photos to help you understand - If I can...

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9Thank Michael G
Calgary, Canada
Reviewed 6 April 2015

We've been to the Grande Rockies before and it was NOTHING like this. The hotel (yes, the whole hotel) had NO towels! And apparently nothing could be done about it. Our room was missing pillow cases and had black hairs all over the sheets (yuck!). The staff are clearly overwhelmed - we couldn’t reach anybody in any department over the...

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4Thank Rachel G
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

HI Rachel, I'm sorry to hear about the difficulties you had with your stay but am thankful you provided me with your feedback. I'd love the opportunity to discuss this further, so please feel free to contact me directly at 587-222-0700 or via email at brentb@bellstar.ca. Sincerely, Brent Batten Hotel Manager

Edmonton, Canada
Reviewed 6 April 2015

This Resort is nestled in the beautiful Rocky Mountains in the quaint little town of Canmore, just a few minutes away from Banff. We enjoyed all that the Town had to offer in the way of beautiful scenery, quaint shops and Bistro's. We also had the pleasure of enjoying two beautifully prepared meals in the Habitat Restaurant located on the...

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Thank John G
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Hi John, Thank you for your positive feedback. I am glad to hear that we were able to make your stay memorable. All members of the Grande Rockies Resort staff try to go above and beyond for our guests every time they stay with us. Habitat Restaurant is most definitely a must eat location in Canmore, so I'm thrilled you...

Calgary, Canada
Reviewed 5 April 2015

We booked a little mountain getaway from Calgary during Spring Break at The Grande Resort of the Rockies. We got a 2 bedroom suite and the kids were excited to use the waterslide/pool area. However, we were so disappointed and almost disgusted by the cleanliness of the room and hotel. The condo smelt of grease and all the walls, doors...

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5Thank DMUncles
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear DMUncles, I am sorry to hear about your experience with us. We strive to provide the highest levels of cleanliness in both our common spaces and within our guest rooms. We have a dedicated staff member to our public spaces so I will ensure that your comments are passed along. I'd love the opportunity to discuss your stay in...

Edmonton, Canada
Reviewed 1 April 2015

It's not that this hotel is bad, it's just...... ok. Nothing stunning, but lots wrong. For starters, staffing must be a big issue. A huge line at check in time (like, 10 families in line) and 1 person working the desk. Housekeeping must be a huge issue too- not enough people to do the work would be my guess. Our...

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3Thank RunerChickie
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear RunerChickie, Thank you for providing me with your insights into your stay. I apologize for the issues you faced. We have a person dedicated to cleaning our common spaces, so I will certainly follow up to ensure that he continues to clean each hallway in a timely manner. I'd love the opportunity to discuss your stay further, please feel...

Edmonton, Canada
Reviewed 31 March 2015

Phoned to make sure room would be ready at check-in. Was told it would be - it wasn't. Kitchen had one tiny pot, no dish soap, floors and counters covered in dust, you get the idea. We booked the stay and ski package but the front desk has no record of the ski part. Still waiting for that $200 issue...

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5Thank Rob M
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear Rob M, First I'd like to apologize for you experience. We make every effort to ensure our rooms are fully stocked with smallwares and dishes, so I'd love to follow up with you further. I would also like to assist you with the issue with your ski package, if you would like to contact me directly, please feel free...

Calgary, Canada
Reviewed 30 March 2015

I stayed here with my sister and mom for a ski weekend in March 2015. I've stayed here before and had a great experience, but not the case this time. Although our room was very nice, we were missing a lot of items from it when we arrived- towels, soap, garbage bags, bedding etc. When I called down to the...

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4Thank r0binm87
GrandeRockiesResort, General Manager at Grande Rockies Resort, responded to this review

Dear r0binm87, Thank you for sharing your experience with us. I am sorry for the issues you encountered during your time with us. I take pride in our staff's exceptional customer service, so I'd love to discuss further your experiences. Please feel free to contact me directly at 587-222-0700 or via email at brentb@bellstar.ca. Sincerely, Brent Batten Hotel Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Experience Grande Rockies Resort – a unique resort hotel in Canmore, Alberta. Set amidst the majestic mountains of Banff National Park, the resort offers the incredible standards and service of a luxury boutique hotel and the personal comforts of a grand vacation home.The Grande Rockies Resort in Canmore features more than 136 boutique, one and two bedroom luxury hotel suites and penthouses, most complete with fully-featured kitchens, in-suite washer and dryer, spa-inspired bathrooms and designer décor & amenities. At your service night and day is a full team of hotel & restaurant professionals capable of handling any request.Superbly situated in the foothills of the Rockies right in the alpine village of Canmore, Grande Rockies Resort is ideal for golf, ski and outdoor adventure enthusiasts. Or, simply hang out by the indoor pool with waterslide, kids pool and hot tub or get active in the fabulous fitness centre.Corporations will appreciate Grande Rockies Resort's well-appointed meeting and conference facilities, serviced by our team of conference specialists and culinary experts. ... more   less 

Additional Information about Grande Rockies Resort

Address: 901 Mountain St, Canmore, Alberta T1W 0C9, Canada
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range: $151 - $689 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grande Rockies Resort 3.5*
Number of rooms: 149
Reservation Options:
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Also Known As:
Grande Rockies Hotel Canmore
Grande Rockies Resort Canmore, Canadian Rockies
Hotel Style:
#3 Family Hotel in Canmore
#4 Spa Hotel in Canmore
#5 Romantic Hotel in Canmore
#9 Business Hotel in Canmore
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Questions & Answers

Here's what travellers have asked, with answers from Grande Rockies Resort staff and other travellers.
1 question
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12 days ago

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Questions? Get answers from Grande Rockies Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I enjoyed staying in the suites that didn't have kitchen facilities better as they seemed to be quieter.”
 of 5 bubbles festa572016, 17 Oct 2016 | Read review
“Mountain view”
 of 5 bubbles tinahruska, 10 Sep 2016 | Read review
“Mountain view”
 of 5 bubbles krystal949, 25 Aug 2016 | Read review
“Duvet inside was dirty, get better duvet covers if you are going to have duvets. ”
 of 5 bubbles beckysH5587QN, 21 Aug 2016 | Read review
“do not pick room 125 unless you want to get your FitBit count up......”
 of 5 bubbles sheahan73, 10 Aug 2016 | Read review
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