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BEST WESTERN Pocaterra Inn

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871 Reviews from our TripAdvisor Community

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Showing 831: English reviews
Detroit, Michigan
Reviewed 5 days ago NEWvia mobile

This best western is not a place worth visiting. The Staff was hard to understand and difficult to work with on the room. They ended up charging for things that were suppose to have been removed. Try somewhere else

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Helpful?
Thank downinthed45
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hi downinthed45, We are sorry to hear you did not enjoy your stay with us. Your review is quite vague but I would still like to take the opportunity to try and respond to your concerns. Regarding room types and changes, should there be a specific room type available in which you were looking for, we would always be quick...

Red Deer, Canada
Reviewed 6 days ago NEW

Couldn't find any fault with this place. Friendly staff on arrival - and very helpful. Room was a standard with two queens but very clean and spacious bathroom. All rooms have a fireplace which makes for a nice feature. Breakfast was good - a wide range of hot and cold. Pool and hot tub were fine. Location is a but...

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Helpful?
Thank SybSC
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hello SybSC, Thank you for a generous and kind review of your detailed experience with us! We are pleased to hear that you enjoyed a clean room and the fireplace that comes with all of our guest rooms! We look forward to the opportunity in welcoming you back as a return guest. Thank you again for your kind comments and...

Edmonton,AB
Reviewed 1 week ago

Firstly - the view from our 3rd floor room was phenomenal. Check-in was pleasant and the dining guide given to us upon checking in was very helpful. The room (2 queen beds) was well appointed and clean, loved the fireplace. The complimentary breakfast the following morning was much more than expected - cheese omelettes, sausages, French toast and the list...

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Helpful?
Thank frenchtravellers77
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hello frenchtravellers77, Thank you for taking the time to leave us a kind 4 star review and generous comments towards the experience of your stay! We are delighted you enjoyed the complimentary hot/cold breakfast buffet! Should you ever want to request a specific floor, view or even room number please do not let us know when booking! We are always...

Reviewed 2 weeks ago via mobile

- great location - have been to canmore before: this hotel is not as dated as other hotels on the strip, well kept; clean rooms and bathrooms - great hot breakfast every morning - room had a fridge, sink and microwave - fireplace and balcony - staff were excellent, friendly and helpful - great view from room - because we...

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Helpful?
Thank Foodiefromtoronto
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hi Foodiefromtoronto, Thank you for a generous and kind 5 star review! We are so pleased to read that you enjoyed the location of our property and that it was convenient for all of your needs while visiting Canmore. We appreciate the feedback on the rooms and noting you had all of the amenities to make a great stay. We...

Richmond
Reviewed 3 weeks ago

We originally decided to stay in Canmore, because the prices in Banff was so ridiculously high. However, we were very pleased with our decision on account of discovering more of Canmore itself. The hotel is within walking distance of the town. Do note, we are avid hikers, so distance takes on a different perspective. The hotel is also next to...

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Helpful?
1Thank Cedric T T
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hi Cedric T T, Thank you for choosing Canmore as your place to stay. We are grateful to be here and are happy you were pleased with your decision! We appreciate the kind comments towards our staff, they work hard to make a difference and any time it is recognized we appreciate that sincerely! We have a great team! Thank...

Canada
Reviewed 3 weeks ago via mobile

Arrived at this hotel yesterday afternoon to show my Sister from the UK the sights of Canmore. I've been to Canmore many times but have never stayed in this particular hotel. Very impressed with the curb appeal, front staff were welcoming and friendly and checked us in to our room quickly and efficiently. Our room for the next couple of...

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Helpful?
1Thank Nicola D
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hi Nicola D, Thank you kindly for your generous and considerate comments regarding your experience staying with us. We are delighted to read that you enjoyed a spacious, comfortable and clean guest room. All of our rooms come standard with a fireplace, and if you have a preferable side you'd like to be on (3 Sisters' side or Lady Macdonald...

Whittlesey
Reviewed 17 December 2016

We Brits suffering after BREXIT - Booked prior to BREXIT but found a bit on the expensive side due to exchange rates. Hotel very nice, Good Front Desk staff, Stayed 4 nights and excellent place to be based for Jasper/Ice Fields and general touring. Clean and tidy everywhere....lovely place - Tad expensive....

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Helpful?
Thank RoyGerstner
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hello RoyGerstner, Thank you for staying with us! We appreciate your kind comments towards our staff and the comments about the cleanliness you experienced, as you should! We are glad you enjoyed your stay and hope to welcome you back to Canmore!

Reviewed 29 November 2016 via mobile

Good sleep, good food. Fun times in the pool with a slid! Fun for our whole family, including our dogs 🐶 Staff were helpful for people like me that can't walk well. They opened up the pool at the entrance to accommodate me.

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Helpful?
Thank Shawna R
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hi Shawna R, Thank you for your generous 5 star review of your experience with us. We are pleased to hear you had a great stay with the kids and fur babies! We appreciate you staying with us and are glad you were accommodated properly with limited mobility. We are always here to assist, so thank you for mentioning that!...

Edmonton, Canada
Reviewed 25 November 2016

This location is perfect.. just off the # 1 highway to Banff, close to downtown, coffee shops and restaurants. The room ( we stayed on adult floor 4 ) is comfy, spacious and very very clean. Reception was professional . This hotel offers free complimentary breakfast( check it out! ) .. there is a waterside and pool ( however this...

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Helpful?
Thank D R
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hello D R, Thank you for a 5 star review! We are so pleased to hear that you enjoyed everything in your room, and noticed the cleanliness of our award winning housekeeping team. We are very fortunate to work with them on our team, and thank you for noticing and publicizing their efforts! Unfortunately we do have to close the...

Reviewed 24 November 2016

A few weeks ago we were in Calgary at a wedding reception on a Saturday evening. We intended to head out on time to get back home to Lacombe by about midnight, but when we walked out into the night air, I was hit by a sudden urge to head to the mountains instead. We had no reservations anywhere, but...

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Helpful?
Thank Norman N
PocaterraMgmt, Director of Sales at BEST WESTERN Pocaterra Inn, responded to this review

Hello Norman N, Thank you for such a generous and kind 5 star review of your experience with us! We are grateful for your positive feedback. Your detailed review provides great insight to our guest rooms, decor and amenities. Thank you for taking the time to reflect on such a positive stay and we look forward to welcoming you back....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Nestled amidst the towering peaks of the Canadian Rockies, the Best Western Plus Pocaterra Inn is your ideal lodging choice while visiting Canmore Alberta. From the warm welcome in our lobby to our spacious guest rooms, you are sure to experience superior service while staying with us.Our hotel features tastefully decorated guest rooms with a multitude of amenities including stunning views of the surrounding Rocky Mountains, fireplaces, free high-speed wireless internet, microwaves, refrigerators, coffee makers, and LCD TV’s. Guests can enjoy our daily complimentary hot continental breakfast and access to our business centre, fitness facility, games room and meeting rooms. In addition, our hotel features a whirlpool, steam room, sauna and indoor swimming pool with a large waterslide perfect for the whole family to enjoy.Just minutes away from Banff National Park the Best Western Plus Pocaterra Inn is a great place to explore the Canadian Rockies, natural hot springs, lakes, glaciers, canyons, and ski resorts. When visiting Canmore Alberta, the Best Western Plus Pocaterra Inn will make your stay feel just like home, but better. Our relaxing atmosphere, tastefully appointed rooms and friendly hospitality are the perfect complement to your visit to the Canadian Rockies. ... more   less 

Additional Information about BEST WESTERN Pocaterra Inn

Address: 1725 Mountain Ave, Canmore, Alberta T1W 2W1, Canada (Formerly BEST WESTERN PLUS Pocaterra Inn)
Region: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Price Range: $104 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Pocaterra Inn 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Best Western Pocaterra Hotel Canmore
Best Western Canmore
Canmore Best Western
BEST WESTERN Pocaterra Inn Canmore, Canadian Rockies
Hotel Style:
#6 Family Hotel in Canmore
#9 Romantic Hotel in Canmore
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Pocaterra Inn staff and other travellers.
6 questions
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Strathmore, Canada
10 months ago

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Questions? Get answers from BEST WESTERN Pocaterra Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“West rooms have the view. The veranda of our '2nd' floor room was at ground level, due to the terrain. Higher up is always better ...”
 of 5 bubbles normann370, 23 Nov 2016 | Read review
“Ask for a room with a mountain view!”
 of 5 bubbles 278heidia, 9 Nov 2016 | Read review
“I think all rooms have a view, but request a fireplace and balcony.”
 of 5 bubbles meredith_c13, 26 Oct 2016 | Read review
“Choose the larger rooms”
 of 5 bubbles Z3880XVjohnl, 21 Oct 2016 | Read review
“Choose it in another motel somewhere else in the otherwise charming town.”
 of 5 bubbles MsAnnThrope, 25 Sep 2016 | Read review
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